Beautiful place very peaceful and good walking distance from places

On one of the nights there while we were sleeping someone tried to come into out room. Apparently the front desk gave a guest my room key card and my room number. It was a mistake but a mistake that should not of happened. If it wasn’t for the latch on top of the door. That person would of walk in while my aunts, mom and myself were sleeping. That was not okay. On top of that they canceled my room card once the situation was fixed. But I didn’t know that until I tried to go back in. And wasn’t notified that I needed to get it reactivated. They could of told me this when I had called the front desk to let them know someone tried to come in. I didn’t contact management the day after because we were on a schedule. Other than that this place is wonderful

Colonial feel to the facilities,. friendly staff and very good location. Location is very nice close to the city center. Attended a wedding and the wait staff was very attentive. Have stayed at other chain locations and you don't get the same vibe of true Durango at the modern ones than you do at Gobernador. Hotel is safe and secure and room are spacious. If you want a colonial feel with spacious rooms and good service Gobernador is the choice. A little tidbit, the location is the old Cerezo(jail). The song Celda 27 took place here.

If I can pick ar anything would be the WiFi was weak at some locations

I have been coming to this beautiful hotel for nearly 30 years - l love it. The hotel decor and gardens are fantastic. The food and service are very good and the hotel is centrally located.

Better maintenance is needed inside the rooms. This time the toilet didn't work very well. Last time, it was the shower. The lighting in the rooms could also be improved. The rooms are a little dark.

Pool, cleanliness, historical building, horticulture, ambiance, location.

I have said it before, too many events and excessive noise. They use the lovely surrounding pool area for events and they are pretty much daily. I suspect this brings in so much income they will never bother to change anything. Just come with ear plugs and sleeping aids. The loud AC may drown out excessive noise.

When you think of staying in Durango, you have to stay at the Gobernador, it is tradition, the location is beautifull and the historic center is within walking distance, facilities are nice, not the best, but nice. Overall a good experience

Some some reason water on the shower tends to fail, the temperature either to cold or to hot. In one ocasion the a/C failde and the staff gave me another room

The pool was excellent. Restaurant choices were really good and satisfying. The staff was friendly and helpful. The cleanliness was nice and tidy.

The beds were a little hard and not comfortable. I was very tired so it wasn't hard to sleep but it was not to my liking.

Location, staff was friendly., safety . Overall very nice and beautiful

I would add a mini fridge in room and microwave. Restaurant is not open 24 hours. AC unit kept leaking on to the floor.. eventually the problem was fixed

Read my previous reviews. This is my FAVORITE Hotel in all of North America. This was like our 7th or 8th visit so I asked others, I met at the pool why they loved this hotel so much. Surprised to find out that most of them say its the service that stands out from other Hotels, then the beautiful "Oasis" on the grounds, pool, and forest that you feel that you're in. Oh, and this time especially heard the crickets at night, which gave you an even more feeling about being in the mountains or countryside.

We had a problem 2 times with the toilet, having to call maintenance in Rm 150. They really need to start replacing them with "low flow", very powerful flush toilets one by one. I know ALL hotels are just starting to recover from Covid shutdowns, and people shying away from traveling for two years. It's put many a hotel out of business, so I assume - poco a poco some project like this will take place - not immediately - and I understand fully.

The property is gorgeous. Definitely feels like an oasis in the middle of Durango. The on-site restaurants were also very good and I loved how they were decorated for Day of the Dead.

The hotel is relatively close to the historical center of Durango but it would have been nice to be even closer.

Beautiful place. If you want a hotel that is 100% equipped like an American hotel, also has a steak house, pool is outside so don’t expect warm water. We will definitely stay here next time.

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