The location was excellent and you could easily walk in to the town. The staff were all very friendly. The hotel had a very cosy atmosphere and there was an overall welcoming feeling.The room was comfortable and spacious. We had lunch there too which was well priced and very nice.

There is nothing we did not like and we would recommend this hotel. Just a few suggestions but certainly not critisism The bathroom needs a few hooks on the walls so you can hang things up. The bath needs a handle you can grab on to as its a bit difficult to manoevre out of as its a bit on the small side. Bottles of water would be nice as most hotels provide these as standard now.

Room had kettle teas/coffee selection and cookies which was greatly appreciated. We were attending a wedding so only had breakfast which was delicious. Staff were very friendly and helpful. The hotel has a lift for anyone with mobility issues and a car park at the rear of the hotel

We did not realise the hotel locked up at a certain time and did not see that you had to ring a buzzer to get in. The key card would not work but was quickly rectified when I went to reception

The hotel was fine, the staff very friendly and helpful. The room was clean, but the bathroom was tired, the bath had black mould around the bath. The shower was weak, the soap dispenser in the bath was extremely hard to squeeze,and get soap. No mixer tap in the sink, there was two individual tap.

The bathroom

The food was delicious and all the staff were very friendly and nothing was too much for them.

The room was very basic and the carpet threadbare l, so if you're looking for something extravagant then this isn't for you but we were happy enough with it. I could not have a shower because it was over the bath but that is because of my disability, a standalone shower would have been better.

Comfortable, friendly and everyone here helpful. Breakfast was good, and plentiful. Happily managed Decaf tea and normal tea on the same table. Evening food also very plentiful, and good. Sufficiently good we ate there most evenings. Nice lounge/ bar area, with live music on Saturday evening - but pleasingly this was NOT audible when we returned to our room. One of those places that appears to be a local 'hub'. Parking is reasonable, at there back of the hotel, and they have charging for electric vehicles.

No towel rail, and room relatively small - but I only booked a standard room, so can't really complain.. :-) Ballymena possibly isn't the centre of tourism, being more of a shopping town.

A lovely warm welcome from walking in the door. Food in the evening was hearty and very tasty. Breakfast first day I left before service so the staff put a togo pack together for me, a really nice touch, plus an exceptional cuppa. An absolutely fantastic place to stay.

Nothing

Great location, staff friendly and so helpful. Breakfast excellent, so good we took home some mctammneys links. This is my second visit to hotel and hopefully not the last. We were visiting our Granddaughter who lives in Ballymena.

Absolutely nothing

The staff were knowledgeable, friendly and helpful. the hotel had a very friendly family-owned feel to it, which was a welcome change from my usual chain hotels. I loved the fact that my room was tidied every day, and the soaps and biscuits replaced if I'd used them. And the food was brilliant, and well worth the cost.

Nothing that I can think of.

enjoyed breakfast, location was great easy to get to shops train st etc staff were friendly!

when we stayed in Jan the pavlova was amazing that's one of the reasons we came back! but this time the pavlova was just like eating wet egg white very little crispy meringue! the room we had was quite noisy all night as must have been beside a boiler room!

I brought my wife here for our 5th anniversary, she loved it how clean and spacious the room was and I arranged for Champagne and Flowers to be left in the room for our arrival it was perfect she loved it thank you for making it perfect for us David and Jeelamine