The rooms have been refurbished to a high standard. The bed was really comfortable and room airy. It was quiet at night for a busy hotel. Dinner was excellent and staff very efficient. Breakfast had a wide variety of items and again staff exceptional. Front desk were very helpful.

Hairdryer in the room - really slow and not much heat from it. If this was upgraded it would be far better. Other than that everything was great.

The room was lovely and clean, and the staff were lovely, especially Kathryn on reception. Hopefully I got the name right! We also enjoyed the breakfast which was included in the price of our stay. Great location, close to motorway.

While the facilities in the room were good, it would have been nice to have a mini fridge. The housekeeping staff were great but also a little loud in the corridors when we were trying to sleep in the mornings - we are probably just lazy though.

The last on reception who checked is in was incredibly pleasant. A smile, genuine caring about our needs as a mum and adult son. Explained everything. So helpful, friendly and professional. The hotel itself was grand on arrival in the reception area with comfortable seating and very clean.

It wasn't the easiest place to notice from the main road and the turning was easily missed. But other than this, there was not a single thing to complain about.

Lovely hotel with spacious bedroom which seemed to be recently refurbished. Evening meal was very good with extensive menu. Attended a conference on the Saturday and again the meal was excellent. Plenty of seating in the foyer area.

Only downside was that the cooked breakfast at the weekend didn’t start until 8:00pm which meant a bit of a rush before the conference started but wouldn’t normally be a problem if staying to visit the area.

the room was beautifully clean and presented. the staff were polite, welcoming and helpful.

coffee bags in room - does not make a great coffee coffee at breakfast - tasted like water and overall not great. bad smell of body odour lingering in hallways where rooms were on ground floor, however, when notified, staff made sure to address the issue, maybe some plug in air fresheners would help !

Friendly and welcoming staff. The place feels like home each time you come back it's like you never left.

The hotel was exceptional and staff were helpful thoughtful and nothing was too much trouble This Hotel had nothing that I could say I didn't like.

The accommodation was in excellent order and made for a comfortable stay. My room was an excellent size and well furnished. The breakfast was some days cooked fresh to order and on others a buffet service, either way the food was well prepared and there was excellent choice. The breakfast staff were each attentive and a credit to the hotel.

The reception staff were variable in their attitude to guests, some completely ignored those in reception however these were the minority. The gritting of the frozen car park was inadequate and the risk of falling very high. Obviously this is only an issue during times of low temperatures.

Nice staff and lovely food quality and choice, lots of parking spaces and very good wifi

Rooms look to be getting a bit dated, shower in the bath with a shower curtain is getting a bit old hat now needs bathroom revamps at least. Bar seemed to be winding up quite early around 10.00 ish and people asked to move out into the side seating and order last drinks, does not look good if you are entertaining on business.

Most important was the night shift manager who helped myself and partner after a medical emergency that evening, very grateful to him and the hotel for their understanding in this time. Thanks

Nothing. Staff friendly, food good, comfortable room, good night sleep. Would use again for sure

Spacious room with good seating, desk and table. Very good breakfasts.

The lighting in the room was rather poor (I measured it at half the level provided in the corridors). I did raise this matter on departure and they promised to do something about it. Basically the old compact fluorescent bulbs are way past end of life and should have been replaced long ago.