Patience who did my full body massage, was excellent. A lovely person, and a credit to your hotel.

We had an absolute disaster, my partner booked and paid for a treatment for me, and was double charged. Not what we needed, our stay was following a very recent bereavement over Christmas, and he did not need the added expense of being accused of not paying for something that was booked and paid for in November. Myself and the girls were unable to get access to any hottubs or steam rooms etc, as everywhere was completely packed. This should have been a relaxing experience following our bereavement, and came home feeling more stressed than ever, and we are finding it very difficult to get someone to trace the payment and refund our money. Have stayed many times before, and nothing like this has ever happened before. We are more than disappointed with our awful experience.

Everything! Wow, what an experience. The food, environment, rooms, and spa were incredible. I loved experiencing all of the different spa amenities- the steam room, hot tubs, cool room, and sea salt spa were all amazing. I felt so relaxed and refreshed, and wished I could have more time! We had dinner at Gilly's and breakfast in the Conservatory, and staff were incredibly mindful and accommodating of any dietary modifications. The food and drinks were all delicious. I cannot wait to return to this place.

Only complaint was that when our car was brought by valet, it smelled very strongly of cigarette smoke, which was very surprising at the end of such a luxurious stay. We were concerned because it was a rental car, but luckily the smell faded and we did not incur any charges upon return.

Good was great. Loved the drinks. Great facilities. Cottage was beautiful and spacious

The spa was packed, very busy. We have stayed about five times before but this is the first i've found it really too busy. Wanted to get lunch but bur when we got to elementals we were asked of we booked. Ive stayed so many other times and never booked before. So had to book it for later in the day. Cocktails during the day in plastic cups where around 18 pounds. One corona was 8.70. At breakfast we got an uneven table and it was shaking the full time we tried to eat.

Galgorm is absolutely stunning- I was expecting more of a historic castle stay, but it was massive and beautiful. The hotel runs along a river that makes a pleasant rapids sound at night. It was our anniversary, and the staff left us a card- really nice touch. There were restaurants and bars within the grounds (see below)- the bar was great. Very comfortable bed, really great stay. The thermal spa was also really nice and a cool experience for someone who has never really been to a spa before- I would've loved to book the riverside private tubs as they are beautiful! Breakfast was delicious and in the beautiful tea space.

It's expensive, as you can expect from this sort of place. My husband didn't love his massage, but mine was great. We booked dinner at Fratelli's, which was mostly just okay.

The shepherds huts are the perfect cosy romantic getaway. The fit out of the huts and attention to detail is simply top class. From the complimentary mini bar to the complimentary bath bombs for your outdoor bath tub. Everything in the hut feels considered and luxurious - the Dyson hairdryer is an excellent touch and also very appreciated when you are likely getting your hair wet each day at the spa. The hotel, spa and restaurants were all amazing. We ate at Gillies, The Castle and Fratellis. We found the food to be very reasonably priced and I was happy with everything. The best thing about the hotel is the thermal village and spa facilities set among the Galgorm woodland and real beside the river. I lost count of all the hot tubs, vitality pools, saunas, steam rooms and jacuzzis. A stay here is a real treat and I'm already thinking of when we can go back

The drinks here are on the pricey side but you are paying for the experience and the setting. A glass of prosecco in the vitality pool looking out over the river is well worth it in my opinion.

I love spending the night at the galgorm,all the staff are going to beyond the expectations to make you feel welcomed,food it's amazing(I've had dinner at grillies),rooms are big and comfortable and the thermal village is great

Since my last visit (about 2 years ago) i feel that some things needs some attention. The main pool from the thermal village needs to be repaired(was loosing some tiles)there was some water beds that were missing,some water jets weren't working.

I was upgraded to the Riverside Cottage and it was out of this world amazing! Private hot tub right on the river (the best way to have your morning coffee!), four poster bed, log fire, period cottage with high ceilings and free mini bar. And endless coffee capsules for the machine! Wonderful breakfast in the Riverroom, as always.

Nothing to dislike at all. Maybe only I wish my partner had been able to come too as it was such a romantic cottage, but he was working.

The staff were so friendly and helpful. I have dietary requirements and they were so accommodating of my needs. The spa is amazing - the biggest I've ever been in - lots of lovely facilities (you could spend the entire day there). The food was fantastic - we ate in Gillies and Fratellis. The shower in the room was fantastic, the beds were so comfy, the complimentary mini bar was a nice touch. An amazing complex with exceptional staff.

Prices on site for food, drink and treatments are a little more expensive than usual but it is a 5 star hotel and in my opinion, are worth it.

The gardens are beautiful. It took us a while to work out where everything was in the spa, but all the facilities were great. We both had a treatment and the practitioners were delightful, particularly Katie who did my facial. Had breakfast in the conservatory both days - and despite the rain - loved the view - and the choice of food.

A couple of loose fittings in our cottage and it took a while to sort out the heating. It was also quite difficult pulling a wheeled suitcase over the loose stones.

Cleanliness , quality of food

Sadly the lunch & dinner service let you down. Our lunch order was forgotten and I had to call staff after waiting 1 hour. At dinner we were not offered another drink order and we had to ask for desserts after waiting over an hour again. Extremely disappointed 😞 I have stayed with you on numerous occasions but this was my husbands first experience as it was our wedding anniversary. He was not impressed