The staff were very friendly, the jacuzzi was clean and breakfast was nice. Everything about the room was perfect, and I really can't compliment the staff enough, they were all incredibly friendly and nice. If ever I was to stay in a hotel in Querétaro, I will absolutely consider this one without a second thought, a first class experience for an amazing price.

The bedclothes were a bit worn and had tears in them. There was no kettle, milk or coffee, just a coffee machine with no coffee which was not a big issue, especially for the price, just unusual. Lastly we went to order room service at 10:40 and the woman at the desk said that it was done for the day, but when we went down the man at the restaurant said it was still open. He was very friendly and we really didn't mind. The last nitpick was the water in the jacuzzi was sort of cold, even with only the hot tap on, and we couldn't get it to turn on.

The hotel is in a good location, close to the main road into Queretero and not far from the centre. The rooms were spacious, clean and comfortable. The restaurant offered a variety of food and drink and were able to accomodate our group of 10 for dinner with no reservation. Breakfast here is clearly very good as the restaurant was full when we left - we didn't have time for breakfast.

- good hotel in general - good staff - secure - good restaurant for breakfast and dinner (it is pricey!) - AC in room

- bad neighborhood (edge of a bad area actually, no walking recommended) - AC is really noisy, not possible to sleep while it is on - no fridge in room - shower was clogged: water was not flowing down fast enough: even slippers don't help avoiding contact with floor bacteria - only good price when on sale

The hotel is very nice, the staff was very attentive, always asking if I needed anything that they could provide. Giving me directions or recommendations when asked.

nothing, loved everything

Friendly staff and servers. Quiet. Good food in the restaurant with good servers.

Not enough coffee packets--only one. Would have liked washcloths and another towel or two.

Cleaning es great, people are friendly Clean place. Bathrooms are sanitized and all is clean.

Bed is uncomfortable. I have been in this place several times reserving by phone and all was very good and comfortable, but when I mentioned in the front desk the reservation through booking, the receptionist did a phone call mentioning to somebody “I have a booking”, later she gave me the room keys. After my experience in this staying, I am sensing that since I reserved though this APP they assigned me an old room with an old and hard bed. I like booking prices and facilities but sincerely I prefer to have a good rest in a good bed instead of a discount. My rest is more important than a discount.

Very clean, good price and good quality. Also the rooms were big enough to be comfortable

The food is quite expensive.

The staff is super well trained and attentive! All of them, from the person that receives you at the lobby to the lady that cleans the rooms!

It is a little old, but well located

Excellent facility and service. Very good restaurant. Entire hotel quiet and clean.

I would love a small refrigerator in the room.

It is beautiful and spacious.

Maybe the restrooms in the restaurant area, they need to be modernized .