It’s a great castle hotel. First of all it kept a lot of original stuff, paintings, furniture, beautiful interiors, such as walls, staircases, also doors and windows. One may catch a glimpse of how the first owner, Victoria, Princess Royal, could have lived a few hundred years ago. Secondly as a hotel the service and the comfort are top notch. Waiting people are attentive, friendly but not overbearing. One special event for us was that we couldn’t get a table for dinner because the whole place was fully booked. We expressed our disappointment after having spent one night in the cafe. Micheal who attended the dinner room that night felt bad for us and got us a table the last minute. We really enjoyed a great dinner and the splendid ambience. The professionalism and caring showed by Michael were the true qualities of a five star hotel.

Amazing interior

Bar food was pricy and below average, and music selection was horrible.

The staff was very friendly, helpful and attentive both prior to our arrival and during our stay. The room was very spacious, well-appointed and immaculately clean. It was nice to have the complimentary mini-bar (no alcoholic beverages). We also enjoyed having the small balcony. The breakfast was simply amazing and the professionalism of the waitstaff was superb! A very special place!

We were disappointed that the restaurant is not open on Mondays and Tuesdays at this time of year (March), and the only option for dinner was the bar restaurant. We ate at another restaurant in town.

The staff were incredibly helpful and attentive. They went the extra mile and we commend them for that. Please keep us the good work. The place was welcoming, beautiful estate and nice place to relax, find some quietness while not being far away from Frankfurt main city. They have a huge golf course for those who want to practice(practice ground) or play, lovely terrace and old but beautiful building.

The room was a bit cold. Couldn’t figure out where to fix the temperature. However I didn’t ask hence I can’t really put the blame on them

We stopped here during our drive through Germany, seeking a touch of luxury on the road, and we were not disappointed. The place was absolutely beautiful, the room was spotless and comfortable, and there was ample parking available. A lovely bonus was the little treats and a cozy little bed for our dog. The premises also offered a nice area for a relaxing walk. Since we were only staying for one night as part of a long drive, we wanted a convenient place to eat and have a drink. The bar exceeded our expectations with fantastic cocktails and a very friendly bartender.

Unfortunately, the restaurant fell a bit short. While the food was alright, it felt a little too simple for the price (we had seasonal pastas). On the bright side, the wine recommendation by the staff was great. If the restaurant offered better value for money, this would be a place I’d gladly stay at for an extended visit.

We had a nice lunch with white wine, frankfurters with potato salad in the living room at the enormous fireplace. All good and very attentive service. We booked the cheapest rooms and got two very different ones. One more modest to the back in the attic with a small window and one partly to the garden with a grand window. Great breakfast buffet, but somewhat bland scrambled eggs. Staff very helpful and friendly - like in a private Club.

In such a grand house one would appreciate one more area for guests. The great library room facing the garden was obviously used as storage after a big dinner. This was really a pity as it left only the front fireplace room as a common room.

This is our second time staying at the Schlosshotel. We got a room with a view and a little seating area which was amazing. We loved being able to spend time in the entry lounge in front of the fireplace. It was decorated very beautifully for the holidays. For us, staying at the hotel is a retreat from the city. The grounds are quiet and beautiful to walk around. Parking is convenient and plentiful. The food, including breakfast, was delicious. We will continue to stay here whenever we come to Frankfurt.

No major improvement points.

Breakfast was superb and included the option of having your eggs freshly made the way you liked them. The grounds were beautiful, the rooms palatial, and the beds comfortable -- we slept like babies. The staff were very friendly and relaxed, which is notable in view of the fact that this really is a grand place. That matters, since you don't want to feel as if you have to live up to some sort of super-standard of upper-class elegance. The sole ambition of the staff seemed to be that you should be happy and comfortable and simply enjoy the place. And we did.

The only restaurant option available at the hotel was a fine-dining operation which was extremely expensive -- the cheapest set menu for dinner was 120 EUR per person without wine! But there was no need to eat there. We discovered the excellent Schuetzenhof in the village of Kronberg and had delicious meals there three evenings in a row. The walk there and back, a distance of just under 2 kilometres, was excellent exercise, though I wish we'd brought a torch -- the street lighting was poor. I should add that heating and air conditioning does appear to be an issue at Kronberg, as other travellers have pointed out. I imagine south-facing rooms might get very hot in a summer heatwave.

We stayed during the Christmas holiday. The Christmas dinner was delicious on both evenings, but I cannot say the same for the wine selection. Since the weather was bad, there wasn't much to do outside, and we had a bit of a hard time during the day because it was difficult to find a place in front of the fireplace, but overall it had a charming atmosphere. The staff we met face-to-face at the hotel was very respectful and helpful.

It is difficult to say the same thing about the staff who contacted us before our stay because I cannot say that they were very polite, they expected an immediate response from us regarding the dinner menu, but when we responded a little late, they said that they were full and we could not eat. Then, after some insistence, he said a table was available and reserved it. It made us a little stressed before the holiday.

Hello everyone! Staying at this hotel is like stepping into history. Read about it first and adjust your expectations, especially when comparing it to full-scale 5-star hotels. For us personally they met all expectations. The Schloss belonged to a daughter of Queen Victoria of Britain. I believe there are very few castle hotels in Europe that can match this experience. The hotel pleasantly surprised us with a bottle of Riesling for my partner's birthday, even though we hadn't asked for it. The hotel has EV charging station in the parking area. I've visited many castle hotels in Europe, to my mind its in Top 3, I've been to if not number one, mostly because of wau effect due to its history, richnes of art in corridors of the hastle, many authentic furniture.

Maybe hotel restaurant could set an ambition or change concept inviting a michelin chief to reach the 1* star status, but it's up to hotel to decide. We were happy with the food. Not breathtaking or wau but was at a good level. DIinner 8 out 10