The hotel is in an excellent location close to everything. Just be aware the main entrance is on a no through road, so your drop off point from a cab or Uber will be about a half block walk down the street. Reception staff were very helpful, friendly and our check in was seamless. There was a big noise issue with our first room, but the second night we were able to be moved and that resolved it. The new room was bright spacious and the bed was comfortable. A big thank you to Tim for helping correct the problem. Tim and the front desk team we're all wonderful.

We did not have a very good breakfast at the hotel 'Counter Kitchen and Bar', that needs improvement in both food and service. Food came out lukewarm, mediocre taste and the fruit juice was off, sour.

We just finished a four night stay at the Hotel Salem. We had planned on staying there only two days, but enjoyed the facility and accommodations so much that we changed our original plan to stay in Boston to stay the remainder of our time in Salem. The first very positive point that I would mention is the hotel staff. They are remarkably friendly and helpful and made our stay notable. Management is clearly focused on hiring and training with the goal of friendly service. The hotel and rooms are nicely designed well set up and very very clean. For the first two nights we had the micro king room, which is small but comfortable and very effectively laid out. For the second two nights they upgraded our room to the large king size room, which was very nice and very spacious. The bathrooms are well laid out. The beds are very comfortable. The hotel coffee/tea bar was a nice touch which we took advantage of each morning. The hotel is well located right on the Essex Street pedestrian Boulevard and a short walk to the train station. We found Salem a very comfortable and convenient base for visiting downtown Boston also with the train providing dependable and quick access (five minute walk, 25 minute train ride ) to downtown.

We had some minor ventilation equipment noise that was not extremely noticeable, but a little irritating on occasion

I traveled alone and had the King suite, and it was huge! Nice tall ceilings, the bed was very comfortable with so many pillows. The bathroom had a big walk-in shower (with shampoo, conditioner and body wash). The location was fantastic! I was able to walk to everything I wanted to see (with the furtest being 30 min away) it was amazing, you're in the middle of everything. The room was very quiet, it's nice that you can grab some (sparkling) water on your floor, the lounge downstairs is super quiet, nice if you want to read something. The staff was friendly!

It would've been nice if I could connect to any streaming platforms.

A few things I loved about The Hotel Salem. Location; this hotel is steps away from museums, restaurants, and stores. The rooms!!; splurge into a suite… you won’t regret it! Cleanliness of facilities. They provide coffee and tea every morning. There was a glass water bottle in your room and machines along the hotel corridor that provide still or seltzer water. Though you only have to walk a few meters to any restaurant, there is a restaurant on site that provides great food if you want a night in. But most of all we loved the incredible people who work at the front desk (Zachary, and staff), made our stay an unforgettable one! Highly recommend this hotel and will definitely stay here when we go back to Salem.

The location was a chefs kiss! Essex street is where you want to be at in Salem. It is the happening spot and within walking distance to everything. Once you get your bearings, you’re unstoppable in that city. Also, once I made my reservations the hotel immediately was in contact with me and welcomed me! They were so helpful and friendly which was so lovely! They were as lovely in person once we arrived too! The property itself is an old repurposed clothing store so it’s really a cool space. They have really neat spaces to hang out with games to play, coffee, tea and hot chocolate in morning with still and sparking water on every floor and cookies put out between 6-9pm every night. The Rooftop bar was amazing at sunset for nibbles and drinks! Would I come back again? In a heartbeat!

Nothing. We loved it!

Property was perfect downtown location. Right in the heart of everything, but no parking and very difficult to drag luggage along the cobblestone. Staff was very friendly and eager to help. Beds were comfortable. The pillows were amazing! We wanted to take them home LOL. Loved the water dispensers on every floor!

Really wished each room had a coffee maker since it was hard to get up and get coffee. There was also a wedding brunch when we stayed and it was hard to figure out what was their coffee/tea and what was for hotel guests. Would have also loved room service as an option but that is more of a luxury and not a need.

Absolute perfect location. Bed very comfortable. Air worked great. The staff was amazing. The nicest people I have ever met. Always asking what they could do to make it better. GREAT Experience!! Anything I needed, I got it immediately. I had no idea how to get to the hotel. I called and she talked me right to it.

Room was way smaller than I expected. I thought we would have had dresser for clothes or hangers. No microwave. No where to sit except on the bed. I just wish the room had been bigger but I suppose I got what I asked for . I was overall very pleased with my stay and would definitely recommend it. Exactly in the middle of everything. We walked to it all.

Well this hotel exceeded my expectations. The location was in the center of a public walkway so it was very easy to access shopping, restaurants, and tourist attractions. It was also in a very quiet area despite being in a busy area. The interior of the hotel was very beautiful and cozy. And the room exuded spaciousness and comfort with a separate shower and toilet; this provided a lot of privacy while your significant other showered. On the floors they had a fountain that you could fill with cold water or seltzer water in the provided glass bottles at the water station (I filled two that I kept in the mini-fridge. If you were a night person, like me, taking in the night sky with some drinks and food on the rooftop bar was more than ideal- it was a great location to end the evening.

Nothing at all. Nothing.

It was located right in the heart of Salem and everything was in walking distance from it! We could not find the hotel initially; although, the desk person came find us down about a minute away and escorted us to the hotel. GREAT SERVICE!!

It was hard to find the hotel since it is located on a pedestrian ONLY street. You must park a block over in a parking lot. It was not very far although I feel that a sign is needed to help hotel guests would be a major help to them.

need new mixing valve in room 307 and the floor was dirty in bathroom and door frames to toilet area covered in finger prints. Coming from a cottage property owner and family run in resort area I understand how things can be missed on a change over but not the basics of cleaning. On a positive note..the room had great air flow and very cool decor! The staff was very friendly and super accommodating and the food was super delicious in restaurant!