We had a wonderful week at this hotel which is located a few mins walk from the beautiful Ostuni old town and is a good base to visit other nearby places nearby. The hotel staff are always so helpful and friendly and our room was large, clean and comfortable. I am glad we opted for the superior room as we had a small balcony however did overlook a car park but still had stunning views of the town and sea in the distance. Breakfast was always so delicious. I would highly recommend staying here and love to return some day.

We knew it didn’t have a pool when we booked it , however would be a nice benefit in the future however understand this is due to planning permission.

This hotel worked perfectly for our trip to Puglia. Rooms were modern, spacious, nicely furnished, very comfortable, with good storage and good AC. The highlight of the hotel were the staff, Nicoletta and her team couldn't do enough for you. They were so welcoming, polite and helpful and always checking to see if they could do anything. Breakfast was extensive, especially for Italy, with a good choice of hot and cold dishes and plenty of fresh fruit. There was a water station to refill water bottles, which was a nice touch. Location is perfect, less than 5 minutes walk to the centre of town and surrounded by restaurants. Would highly recommend the hotel as a base to explore Puglia.

I couldn't fault anything.

The staff was great! Claudia was very helpful when checking in. I was a bit worried there would be no parking available since we visited in mid-July but both the paid parking lot next to the hotel and the free parking down the road had ample availability. The breakfast was wonderful, the bedding was very comfortable, and the AC worked perfectly. The staff also allowed us a later check-out which was very helpful for our itinerary. I would definitely stay here again on my next trip to Ostuni!

Fairly new hotel, opened last year. Great location, 5-10min walk into the Old Town, very safe to walk back. Secured carpark ( 300yards away ) ( shared with sister hotel nearby ) All staff were extremely helpful, from reception, bar, breakfast area, all friendly & welcoming. Rooms modern very very clean, ours with lovely large balcony overseeing the White City. Buffet breakfast offers lots of choice, very accommodating for my husband who is gluten intolerance too. We had lovely recommendation for dinner, kindly got a table booked from reception, and we went back for further 2 nights.

There is nothing we didn’t like. But I kept telling the manager that it would be ideal to have a rooftop swimming pool, but apparently it was not given permission by the local government or the mayor ( which I think it is such a short sighted for this town planning ), at the same time, there was a new hotel being built at the bottom of hill.

Lovely hotel in a great location, just a short, level, walk to the old town. Our room was very comfortable, clean and spacious. Plus we had a small balcony with great views to the Adriatic. Breakfast buffet was excellent, great choice of things to eat. But the feature that made the hotel truly stand out was the staff. They were all so friendly and helpful. If/when we return to Ostuni we’ll definitely stay here again.

Car parking 300M away. Although we could usually manage free parking on the street.

Amazing hotel, the best we’ve stayed at in Italy. Thoughtfully designed rooms, great beds and wonderful showers. The staff here are all incredible! Leonardo, Kevin and Nicoletta on the desk were fantastic. At Nicoletta’s suggestion we had massages at their sister hotel, a short walk away. Massages were very good. Also we appreciated Valerio at breakfast who was attentive and provided good information on everything on offer. Breakfast was just exceptional! Location is close to everything.

Nothing

Very good breakfast, great choice of a continental plus bacon and scrambled eggs. Good coffee machine. Attentive staff always on hand nothing to much trouble. Light airy dining room with lovely views towards the coast. When arriving you pull up into a public carpark where you can drop off your bags. The hotel's free secure parking a few hundred metres along the road. The hotel's staff are very good , in particular both Greta and Christian on the front desk. Their knowledge and recommendations were excellent. The city itself is wonderful so much to see and do. Loose yourself in the endless streets and alleyways, shops and bars. Would definitely recommend this comfortable hotel.

Everything was fine, no issues. Perhaps a complementary water in the room would be welcome.

I was truly impressed by the staff, and honestly, their warmth and positive attitude would be the main reason for our return. In over 12 years of traveling through Italy, this was the first hotel where I felt completely at home. It was impeccably clean, modern, and stylish, with delicious breakfasts and a wonderful view from the window. What really set this hotel apart, however, was the exceptional staff. Every interaction with these wonderful people was meaningful and memorable, making our stay truly unforgettable. Big shoutout to Greta and Eduardo for making our experience even more special —you two are absolute stars!

My husband and I had a wonderful stay at this new hotel! Great location, a five minute walk to the old city tourist area, and close to lots of good restaurants. Our room was very comfortable, with blackout shades, ultra modern bathroom, and lots of storage space for clothes. Very good breakfast too, with delicious GF options. Their Staff was very friendly and helpful. The AC worked great in our room. My complaint at other hotels in Puglia has been that the AC temperature is controlled by the hotel, and you cannot set a temperature lower than 72 or 74 degrees. This was the case at our classic old hotels in Lecce and Matara, and even at a 5 star Masseria. But at the Primo Ostuni Hotel, you can set a low temperature in your room. Great for those of us who need a cool room for sleeping!

Nothing

Very bright, clean and modern hotel. Our room was very spacious and comfortable. Beautiful location and wonderful friendly staff. Leonardo was exceptionally helpful and all the staff made our stay very enjoyable. Thank you!

Maybe good to have a suitcase rack instead of leaving our bags on the floor so that we had to bend down to get stuff out of our bags…..only wardrobe in room so not drawers to put clothes which is ok to leave stuff in suitcase if the suitcase was on a luggage holder. Getting hard for us older people to keep bending down!