The staff was SUPER friendly! I called and asked for an early check in because this was a birthday surprise and I wanted to decorate the room before birthday boy got into town. They were very understanding and got me checked in and in the room about an hour and 15 mins ahead of time which was perfect! Any staff member I passed in the building or outside spoke, asked if everything was okay or if I needed anything, and asked how the surprise went. The staff and customer service alone would make me book here again, but on top of that, the facility itself was so nice! I'll definitely recommend this hotel to everyone!

Everything was perfect!

The staff were amazing. There was only 1 lady working in the bar, that was also the chef and the waitress, through all of those responsibilities she was very pleasant, very professional and made all of her customers feel special. The receptionist made us feel so welcomed. The hospitality here made us feel special. Thank you.

There was a mildew looking spot on the ceiling in the shower and the shower curtain needed to be replaced. I let the receptionist know, he said he would let the housekeeper manager know and thanked me for letting him know.

The entire staff is amazing!! So polite and helpful with an amazing attitude!! The air conditioning is ice cold as well which is a huge plus.. I have stayed at all surrounding hotels and this one is exceptional!! I wont lodge anywhere else when Im visiting Alexandria 😉

No complaints at all!

Everything was really spacious very comfortable beds jb a really nice area next to the mall and great places eat nearby

The shower glass was full of soap scum really didn't want to use it but hey no one wants to go out smelly 🙃 and the carpet looked like they forgot to vacuum other wise we enjoyed our stay..

The location was good. It was easy to find, and its around many stores and food options. The facility was nice, well kept and clean. The bed of course is comfortable and the rooms are clean. The staff was excellent.

I loved the location. Lots of restaurants and shopping very close by. The staff was very friendly and always spoke every time we were in the lobby.

The prices of the food and drinks at the bistro were very high.

It was clean, the staff was so friendly and informed us of all the facility amenities and times the restaurant opened and closed..

Nothing

I did like the cleanliness of the rooms and the lobby.

Did not like that there was not a breakfast included with the price paid for the visit. Complimentary continental breakfast or coffee at the least.

I always love my stay here. The staff is friendly, the rooms are clean and spacious, and it's a good atmosphere.

I liked everything.

The staff was excellent in listening to our needs. The breakfast was delicious and excellent.

only worry was that one of the given rooms had the security latch broken as well as the ac vent was broken.