I loved the location. It's close to the Omiya Station where the shinkansens and local trains run. It's also close to a Family Mart, to the SOGO Department Store and other establishments. The room is bigger than the normal rooms in Japan, so I'm delighted with that. The property also gives off luxury. The experience I got was definitely one of the best hotel experiences we had in Japan. The check-in and checkout process are also painless, and the staff were nice too.

I wish there was more variety to the breakfast buffet, but this is not really a complaint. It's just an observation.

The japanese breakfast spread was great! They have a little map drawn by a local artist showing where different ingredients came from. The food was healthy and delicious. They also have continental breakfast offerings, but the japanese breakfast selection is the star. I also loved that they have a live omelette station, a variety of freshly cut fruits, and fruit juices. Room was clean with sufficient space to open your suitcase and to hang 4 pieces of clothes (there’s also a desk, air purifier-humidifier, mini fridge), the provided shower toiletries from stephen knoll were great for my skin and hair in the winter season, they provide additional facial products at reception, staff were multilingual and approachable, other hotel guests are mostly Japanese locals. They have a lawson on the second floor of the hotel, and on this level there is a direct walkway to the JR station. The room is compact and height appropriate for average sized asians. If you’re 1.8m or taller, your feet will hang over the bed and the bath tub is japanese style so do take that into consideration.

Wish the mattress could have more support and didn’t feel so springy.

Easy walk from the train station, but still far enough away to escape the crowds. Very quiet, felt safe, bed extremely comfy. Our end room had a great view with a full curved window which was quirky and a bit more spacious.

The air conditioning only seemed to only do heating which was fine for us in winter, but might be hot at other times of the year with the full glass window.

One of a high end hotel with fine restaurants on the second floor, cafe on the first, plenty of space in the room. It is attached at the second level to a walkway to the station and also stores at that level (Family Mart next door.). Staff very professional, no muss, no fuss. Comfortable beds, nice desk space, all the expected amenities. Bathroom had ample space compared to a business hotel. Very nice and not overpriced.

A fine hotel.

Easy walking distance, for a person with limited mobility, to transport (bus, train, taxi, rental car). Access from Narita or Haneda airports is easy by bus. Located in a multiplex which has many facilities. Staff very good.

As is common in Japan, the hotel has combined shower/bath which is difficult for a person with limited mobility. The bathroom also had a small entry step. No ironing facilities in the room, however, the staff provided a room with ironing facilities.

The location was 5 minutes from the hotel. You walked out the door, turned left and were at the station in minutes. The Staff were nice and the hotel atmosphere felt way more upscale than the price would suggest.

My room was a bit small but, for a single, I have no complaints at all. I really have nothing negative to say.

Came for a conference at Sonic City next door. Perfect location, and I booked in advance, so I got a great rate! My corner room on the 11th floor was large and comfortable.

Location - walking distance from Omiya station Spacious corner room - all remodeled Breakfast - fantastic, catered local Saitama food Customer Service - very professional

No public bath / sauna / spa

The room was very spacious, quite new, comfortable bed. Customer service, breakfast quality, proximity to the Omiya station

Digital service. The invoice was only available for paper, no digital invoice

The room was clean and comfortable. The breakfast was excellent!! The location was perfect as it is close to Oomiya Station and the airport bus bus stop.

The room was bit small.