Corina and Shanty were very helpful. They answered all our questions and arranged for taxi pick up and excursions. The bar staff (Eliezer and Fabienne) were very friendly and made excellent drinks. The breakfast was amazing. We didn’t eat lunch or dinner. The mexcalito limon was our favourite drink. The water was always warm. There’s a strip of restaurants close by and a convenient store across the street. I would recommend this hotel and would return again. The bathroom was stocked with full size bottles of shampoo, conditioner, body wash and cream. I loved the roof top area that we had which had lounge chairs, day bed and a private pool. The pool was cold but would be refreshing on a hot day. Amazing star gazing too from rooftop The main pool was lovely and it had a nice area to chill. 2 mins walk, perfect for a sunrise or our favourite sunset swims.

Preference would have been not to have a rain shower as i like the option of hose with a shower head.

Best hotel we stayed in on our trip! Very well designed, stylish interior and architecture. Cool pool and sun bathing area. Location is great, next to lagoon. Room was comfortable, wifi quite good. Excellent coffee from restaurant and food was good. Bacalar is beautiful and i'm sure all accomodation in area is decent, but Bacalari seemed to be the greatest and there was a promotion at the time.

Our room was nearish to reception and there was a bit too much "chitter chatter" talking from staff / cleaners. They need to remember customers have paid for a relaxing time, especially in the morning.

Great location. A little a bit away from the real hustle and bustle but still walking distance which made for a lovely peaceful stay. Beautiful lagoon only 2 minute walk, note access was $20 pesos. Breakfast started a bit late for our liking at 8am, but the complimentary coffee station in the room tied us over. Really enjoyed the balcony and pool. Staff were very accommodating, for ordering refreshments. W

Can’t really think of any complaints. Hotel itself was just lovely.

Everything! This was one of the nicest boutique stays I’ve had. Every little detail including the design and inclusions was just candy for the eyes. Very picturesque against such a beautiful lagoon. Staff were incredible from the moment we walked in - nothing was difficult or hard to organise for us. The common balcony and pool overlooking views of the lagoon in the balmy weather was such a highlight, complete with the best shisha! Great music/playlist as well. Having the restaurant Riad attached was a bonus as well. Our washing was returned within one day and reasonably priced. Room size was super generous, Luxe bedding, super clean, condiments included from the coffee, water and body soaps and creams smelled amazing! And the hot water and water pressure was so good too! Access to the lagoon at the front is so easy to walk out to from the hotel for only 20pesos. Parking is also available close to the hotel on the street. We were so sad to be leaving :(

Nothing we didn’t like about this place. the only consideration is proximity to the main city centre. If you don’t mind walking a few blocks (in the intense heat!) it’s fine. Menu at the restaurant was a tad limited in options but convenient if you can’t be bothered venturing out anywhere else.

A very pleasant boutique hotel with friendly and helpful staff, good size rooms, a nice swimming pool area and in a great location close to the lagoon and a short walk from the Zocalo

The hotel provides bicycles, although they are not maintained so they're kind of pointless which is a little annoying as they are the ideal way to get around the locality. Also we felt that the chef could do with a bit more training.

We loved the location, so close to the lagoon and walking distance to everything in town. The breakfast was delicious a great coffee too. The rooftop was excellent for watching the sunrise and cooling off in the pool. The hotel has bikes you can take out and about to explore which was a bonus. Beautiful planing and decor.

One tiny point, a second towel hook in the bathroom. We’d recommend Bacalari to all our family and friends

the location, the drinks, the guac, the sunset, the calamity. It was very relaxing here, seriously, I was so tired and burnt out from work but only 2 nights made a massive difference. I highly recommend this for relaxation. You can put up a hammock in your room's tiny garden, seriously, the absolute best!

I liked Everything. I honestly cannot think of anything that would have bothered me.

The hotel room was comfortable. The location near a good place to swim in the lagoon

The management was unprofessional. The bicycles available for the guests were not maintained and not functional for use. There were not enough umbrellas for all the guests for such level of the hotel. The drinking water was not automatically replenished daily.

Great beds and linens. I moved to a twin room and liked it much better than the king balcony T he e staff were amazing and very accommodating

The layout of the king room with balcony was a little odd. The balcony up stairs with sea view when standing but not sitting. Bedside lamps had to be turned off at door

The property was in an excellent location, 1 minute walking distance from the lagoon. They provide you with towels and the staff is very friendly towards you! Room was very spacious, and we were lucky to get upgraded since it was our honeymoon, which was an extremely nice gesture from their part. Would definitely recommend, location-wise it is unbeatable. 10 minute walking distance from the main restaurants / bars.