Great room - large with traditional period furniture and view down the valley. Powerful and hot shower. Food was great. The hotel is located close enough to the lift to walk (ski equipment left in locker by lift). The walk is interesting as there are little cafes and shops on route and the views are amazing. There is also a mini bus which runs to and from the lift, which we tended to catch in the morning but we enjoyed the walk back every afternoon. Google Maps suggests the walk takes 33 minutes but it's more like 20 minutes, although some steep uphill bits on the way there.

Nothing not to like!

Pretty sure this was Wes Anderson’s inspiration. Amazingly curated property with a historic charm and stylings, paying homage to the Bad Gastein Royal haydays of the early 1900’s, but with all the modern comforts and cleanliness. The staff are amazing, as are the half board breakfast and dinners. We fell in love with this property, and can’t wait to come back. Like stepping into a time capsule to 100 years ago, but with comfy beds and an amazing spa. The saunas after skiing were such a hit. Can’t recommend a hotel more! We think in a historic town like bad Gastein, it makes no sense to stay at a super modern hotel - save those for the more modern cities, and revel in the beauty and architecture of Bad Gastein and Villa Excelsior

Nothing - truly have a hard time finding feedback for improvement. The smart TV in the room didn’t seem to work with the internet, so we couldn’t log in to Netflix, but we didn’t try too hard - you can still cast from your device.

We loved this place! Everything about it: the spectacular mountain setting, the highly professional yet courteous and friendly staff, the antique architecture and furnishings, the delicious and varied menu. So comfortable and relaxing, perhaps the best, most distinct hotel experience we've ever had. Like time travel to the best moments of a more gracious past.

There was nothing we disliked, but it's not going to be for everybody. Don't ruin it by going there expecting/demanding to have loud phone conversations in the dining room, dressed in yoga pants or cargo shorts,, sipping a soy latte, nibbling gluten-free vegan-buttered toast, your labradoodle by side, your children running wild. It's not that sort of place.

A warm welcome from hotel owner, offering shuttle from train station to hotel late in the evening due to delayed flights. The breakfast was great, and you will feel at home already the first day. You pre-book your breakfast the day before, and it will be served when you arrive between 8-10am. This gives a more personal feeling, along with reduction of food waste.

Exceptional style of the hotel and integrity of all elements - service, dining, atmosphere, furnishing, and decorations. For those who admire traditional hotels with high-quality service this is the place to go

Incredible hospitality and charm. This is our second time here and wouldn’t hesitate to stay again. The staff are second to none and helped us with logistics and organisation of our ski trip.

Nothing!

The staff are amazing, Its owner operated and it has all the right personal touches one would expect from an amazing hotel like this. It really gave us the 'Grand budapest' vibes and we felt really special. It's perfect for a special ski holiday with your partner

The squeaky beds.

Everything was perfect! Great clean rooms, extraordinary staff, the building is beautiful. They have a transfer to the ski lifts. Also it is situated on the hiking path.

Not such thing

Staff in hotel were amazing and so helpful. Such a beautiful building with a family feel. Spotless, stylish and personal. Good amazing and plentiful with great choices. Quirky snug bar beautifully decorated and service with a smile!

It really was perfect

Good breakfast and dinner in a very nice dining room. Great sauna. A cozy bar to hang out in in the evening. Convenient shuttle to and from the train station. Helpful, accommodating staff.