Front of house staff were very welcoming and catered to all our request to make our stay enjoyable. Tasty full English breakfast with the best poached eggs 😋 thanks Chef. Rainforest style shower was powerful and refreshing. Good location, within easy distance from central London and right next to the Thames river.

Coat hooks near the entrance would be useful to hang outdoor coats as the wardrobe is very small if staying more than one night. Housekeeping was a bit hit and miss, perhaps staff need a bit more training and supervision.

I had a wonderful stay at this hotel. The staff were exceptionally friendly and helpful throughout my visit. The room and facilities were spotless, reflecting a high standard of cleanliness. I also really enjoyed the breakfast. One of the biggest bonuses was the free parking, which made everything so convenient. There was absolutely nothing I didn’t like. I would definitely recommend this hotel to anyone looking for a comfortable and hassle-free stay.

The staff were excellent and very supportive and assisted in giving me a a larger room as per my booking and a late check out. Without the excellent staff I think the hotel would be lacking some hospitality.

Due to the refurbishments going on I was assigned a smaller room however, they kindly moved me to the original room booked. Shame there was no room service for breakfast.

We were treated well by the staff and easy access to Kingston

When arriving home I checked my food bill noticed that I had been charged thirty nine pounds for two sticky toffee puddings i contacted the hotel and spoke to 2 people who said that I would contacted in20 minute that was a week ago as a regular visitor to Kingston i felt disappointed S Jeffery

Characterless but comfortable and clean. A bit like an airport hotel.

Mainly the staff who decided to use a leaf blower immediately outside at 07.00 on a Bank Holiday Sunday morning! I don’t think anyone in the building would have been asleep after five minutes of that.

Excellent location, facilities excellent, staff extremely helpful. The bar reasonably priced, with good service. We didn't use the restaurant on this occasion and so cannot comment on that . Everything we used was perfedct

Lovely clean and functional room. Good size with all the facilities you need for a short stay. Staff on the front desk were also really helpful and efficient.

Breakfast quite expensive.

Agreed preparations for our meeting in the Richmond meeting room on Monday afternoon was not in place. The room itself was fine, the delivery from the staff was friendly but late and unprepared.

Heater wasn’t working so we had to move out from 138 to 134 Sick was blocked, TV didn’t work aswell not I am Off work because of the service you guys provide

We was given the option to check out later which was great as we needed the extra hour. Staff were accommodating to any of our requests.

Would suggest bottles of water inside the room fridges as had to ask for a jug with ice later on in the night. There was no hand wash in the rooms so was forced to use the small bar of face soap to wash hands with. Was not a lot of selection in terms of hot food especially if you don’t eat pork or require halal food. During breakfast Was put in between a large group so was surrounded by loud talking and didn’t have personal space. Antibacterial hand soap is a must in rooms.