We were welcomed by the most wonderful staff member, who truly went above and beyond to accommodate us, even with our early arrival. The room was spacious and featured a very comfortable bed, with a balcony overlooking the lively streets below. While it was a little noisy during siesta and at bedtime, it’s to be expected given the central location. The bathroom was well-appointed with lovely Rituals products, and breakfast was excellent. Although we didn’t have time to use the hot tub, we certainly would have if we’d stayed another night. The dinner recommendation was also spot-on. All in all, it was an almost perfect stay.

The area around the jacuzzi, which was at eye level during breakfast, could use a thorough clean. Noticing the stains and grit while eating was a bit off-putting. That said, it’s a minor issue and easily addressed. It certainly wouldn’t stop me from recommending the hotel or choosing to stay again myself.

The hotel was such a nice experience in every way. The location is right in the old city close to the sea. The room was wonderful; it had a small balcony facing the sea, a nice bathroom and a very comfortable bed. Cleaning and tidying of the room were just perfect. The decor was very fitting for an Italian Palazzo. Very tasteful. The breakfast display was among the best we have seen. Homemade and delicious. The palazzo has a very good chef. The staff is extremely friendly and helpful. Unfortunately, we did not get to use the top terrace because of repair. All in all, great value for money.

The hosts, Paolo and Teresa couldn't do enough for us, they helped us with restaurant bookings and a visit to their family olive grove masseria which was brilliant and the breakfast was great, lots of options and they even catered to my gluten free needs with delicious cakes and snacks from a local free from supermarket and offered us an olive oil tasting at breakfast and introduced us to the other lovely guests. It really feels like a small family run hotel with all the personal touches included. The gated car park within their property was also such a relief with such busy streets all around. Thank you!!

A wonderful location inside the old . Easy walk to the beaches, cafes, restaurants, sightseeing spots and shops. We had an enjoyable stay due to the wonderful staff from Valentina at check in to the ladies providing breakfast services on the terrace, to the most wonderful room cleaning services. I’ve never experienced anything so good. Our room was a great size with a balcony and a terrace with sun chairs, which was fabulous. Our bed and pillows were very comfortable and the air conditioning worked well. There was no issue with outside noise and the Wifi was great. Breakfast service on the rooftop terrace was lovely with a variety of fresh foods on offer from the traditional Italian breakfasts to options that catered for all international travelers. Valentina provided us with excellent communication prior to arrival to drop our luggage off at a central point and met us there and transported the luggage to the hotel. She provided options for car parking nearby. Her colleague helped me with our luggage on check out to transfer it back to the location where we could access it with our car.

There was nothing we didn’t like

The location of the hotel was great, we were in the middle of everything, the lovely narrow streets with restaurants and shops

I thought a broader range of food for breakfast would have been great. It was a bonus to get a hot omlette, or freshly made scrambled eggs, however the fruit selection wasn't great, it was limiting. Various flavours of yogurts would be good and not just natural yogurt

Palazzo Papaleo was an excellent place to stay. The room was a great size, plenty of cupboard space and a great sized bathroom. The hotel was located in an excellent position in the middle of Old Town. The room was nice and quiet but you were in the heart of Old Town which was really handy. The roof top bar had the best view and lovely to watch sunsets. The staff were always super friendly and helpful. Would highly recommend staying at Palazzo Papaleo when you visit Otranto.

From the moment we arrived on receiving a warm welcome from our receptionist we felt completely relaxed. It is a beautiful hotel in a great location and we enjoyed the delicious breakfasts on the roof terrace and appreciated the helpful, friendly staff.

Nothing. There is no parking, but this didn't bother us as we arrived on the train.

Hotel Palazzo is a hidden gem within the castle walls. The location is perfect, walkable to every restaurant and historic structure. The staff are attentive and kind, genuinely invested in your experience. They made many recommendations for local sites to explore & eateries that were great. Eating breakfast upstairs overlooking the Adriatic was a great start to each day. The pastries, espresso, fruit, and antipasto were delicious. Our room was spacious and very clean, maintained & organized daily (the bathroom was beautiful!). If you found yourself on the outdoor terrace at sunset, you were greeted with Prosecco and local refreshments. Leaving, we had an early travel day beginning at 3:30am, made very easy by Hotel Palazzo. They arranged our transfer ahead of time and had fresh breakfast with hot espresso at 3am delivered to our room. We travel Europe a lot and this was one of the nicest experiences we've had. If you are staying in Otranto, this is the best place to be!

Nothing, it was great!

This hotel is lovely and in a great location in the old town but it is made outstanding by the lovely staff. Everyone we came in contact with was friendly and helpful, especially Valentina and Mattia and the other lady on the front desk. Also have to mention Laura’s range of beautiful home made delicacies for breakfast which must have taken her hours to make. And thanks to the man who found my luggage tag in the garden and brought it back to me!!

Our room was quite small but it wasn’t a problem. Also there’s some noise from the activity in the town but you have to expect that if you stay right in the centre of town.

The staff was extremely friendly and helpful. The hotel is absolutely central for shops, restaurants, cathedral, beaches and harbour. Wide choice at breakfast.

Our room was very small (hardly enough space for 2 small suitcases) and the air conditioning was set by the hotel at a temperature of 22 degrees which wasn't enough for us (outside day temperature 37 degrees / night temperature around 23 degrees). Also, the hotel gave us a choice of 3 park spaces all costing between 5-15 euros per day; however, on the last day we discovered a free public parking space.