The property itself is very well kept, very clean and comfortable. The staff could not be nicer and more helpful. Breakfast has a bit for everyone, you can definitely find something you like. The hotel and the people are really, really good.

THIS HAS NOTHING TO DO WITH THE HOTEL, BUT WITH BOOKING.COM's description: when advertising the hotel, the page says 3.9 miles from the airport. It is actually over 10.5 miles away and it's also outside the city. Taxis/Uber/etc. won't go there. Luckily the hotel has a paid transfer service, which is the only thing that saved us at 4am when we landed! It's a great hotel if you don't mind it being away from the airport.

There was an ARA grocery store nearby, there’s crêpes and waffles along with a couple other restaurants the room service menu is excellent especially if you are getting there very late in the night. It’s 24 hours. The beds were very comfortable. The bathrooms were spacious. Everything feels modern. The breakfast is awesome! They have eggs, fruit, cheese, assortment of bread, coffee and butter. The staff is very helpful for whatever you need. I really appreciated the help of Jonathan, Leonardo, and Javier the rest of the staff was excellent as well. Whenever I needed something, they would be very accommodating. The hotel offers transportation for an additional cost, which was very reliable and very convenient since Uber does not work very well in this area. My husband and I are from the states and we felt very safe there. I highly recommend coordinating transportation from the airport to the hotel. It took away a lot of stress.

I was in a motorcycle travel with my wife and the very next day we had to head towards Medellin, so for us the location was very important. I would like to highlight the personal, they were all very kind, polite and proactive. Without a doubt I will stay at the hotel again.

The only thing and wasn’t a major issue, was parking the bike. Any way, parking at the shopping mall was enough, but I would rather leave my bike at something that belongs to the hotel. Besides that, everything was pretty good for us.

Good size rooms, good standard beds, mini bar, water in the room, both free and paid for. Great international style breakfast, staff have 2 levels. The older ones are fantastic, attentive, aware and informed. It's not in Bogota proper so picoplaca doesn't apply. There's a few good places to eat (specifically waffles and crape). And off street parking. Paid and cheap.

The younger staff were poor, in experienced and not aware it's like different people employed them. The Area that the hotel is in seems to be plaged with bad traffic (I mean bad traffic) some times it took us 22 minutes to get to the airport. Other times it took an hour.

We stayed here because it was near the Coliseo MedPlus, we visited for a concert. The hotel surprised us with great atention an details for all us visiting for the concert. They had already a transportation offer and they also handed cupcakes with the bands name and members pics, wich was quite a nice detail.

Just consider that the hotel it's consider to be outside Bogota city, and the traffic is terrible to get to the center from the hotel.

Our trip for the Linkin Park concert was extra fun due to our stay in the GHL. The staff was very friendly and on the vibe (they've got Linkin Park songs playing and cupcakes). The hotel also saved us by providing the COP $10-pesos shuttle to and from the Coliseo Medplus (it was chaotic to go and exit the concert). Plus, the restaurant appears to be open 24/7, and their food is delicious - we were starving after the concert (around 1ish am).

The staff was very kind and helpful, the bed was comfortable, and the 24/7 room service was very convenient. I booked this hotel to attend a concert at Coliseo Medplus. If you’re planning to visit Bogotá, they offer tours and transportation, including to and from the airport (for an additional cost). Special thanks to Luis and Don Ivan, our driver to Bogotá—they were both very nice. My stay was wonderful; thank you!

Staff courteous, well-dressed (suits !) and professional. Breakfast was pretty good. Wake up call on time, shuttle service convenient and priced about same for a taxi.

Location. It was a little wonky trying to get to the 'front' entrance. The taxi driver had to go up to a booth and ask how to get to the front...it was AROUND THE BACK...granted, they have tremendous signage... no mistaking where it is, just kind of weird to get to the front entrance.

Fresh fruits and juices in the breakfast and very friendly staff were on the top of my list. The arrangements of taxi services on short notice was also very admirable.

Slightly lower laundry prices would be good and also the English speaking ability of the staff was good but not top notch. For the hotel price, I expected a swimming pool.

We got there very late and hungry and room service 24h saved our live :D It was fast, not so expensive and the food was ok, considering it was almost midnight. Everybody was very nice and we stayed with our dog without extra charge. Location is ideal if you are traveling from or to Bogota (Which was our case), but is not close to anything else so take that in mind.