I stayed at The Reiz Suites in Medan for two nights and it was a great experience. The room was spacious, with a separate living room and bedroom, which made it feel like a home away from home. After 25 hours of travel, the bed was an absolute dream—so comfortable! The location is unbeatable, just a short walk to the mall, and the staff, especially the security and doormen, were incredibly friendly and welcoming. There's only one elevator, and while some guests complained about the wait time, we didn't experience much of an issue. Plus, the chic and cozy living area downstairs makes the wait more pleasant. One bonus is the cafe next door, which has a nice ambience, although the food could be improved. All in all, a fantastic stay, and I'd happily recommend it to anyone visiting Medan!

Nothing about the hotel itself. The cafe next door is a lovely addition to the hotel, although the food really could be improved.

the room i like it, cozy and all. i was in room 0529 and the location is excellent

the facilities swimming pool, i cant use it, they said it closed because they’re going to clean it and the other staff said it can be use for monthly rental only, for daily is not possible to use. and its too expensive. and they should reduce the rental price little bit

Breakfast was cheap but the spread is not there. it is decent for a simple breakfast. We are there for holidays. Also cannot eat much. Overall is fine.

No swimming pool. It is not a must have too, Will not affect the decision. It will be good to have kitchen detegent so we can clean up the utensils after eating. Or we can use utensils repeatly. Internet is almost non existent. We just use hotspot from phone is quite decent.

My stay was nice. The room is clean and all the facilities was excellent. What you see in the photo, you will get exactly the same. The location is good. Near Mall and railway station. And especially the staff is nice and friendly. for sure will come again. no smoking room js perfect fine for me as a non smoker and also we cant excess for balcony is perfectly fine just because of the weather. so yeah 🥰

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It is more like a small apartment but don´t expect washing machine or a lot of equipment. Basic things are there incl. water dispenser. It is within walking distance from the train station. In general, nice staff - the intern walked with me to a supermarket to buy milk.

Check-in was a horror - there is only one person and if you have to wait in line - as we - it took more than half an hour. Furthermore, there is only one lift for a very large building - be prepared to wait loooong.

Staff was great! So helpful and kind. They helped with so many things any time we reached out to them.

The first night the room smells like someone was smoking. Staff couldn't change the room that night but housekeeping helped with an air refresher that solved the issue.

the apartment unit is quite comfortable, good sound proofing. wifi was strong. staff was nice and helpful.

there’s only 1 lift serving the rental units - will be good to have more. it will also be helpful to have more hooks or rack in the bathroom to hang towel or hand washed clothings. to improve lighting in bathroom as the shower area was a bit dark.

The apartment, including the rooms and bathroom, was spacious. Equipped with a coffee machine and water dispenser, which made it very convenient. Beds were very comfy. 24 hour restaurant also was great, especially when we got hungry at 6am. Best part are the staff who were extremely pleasant and helpful - especially the receptionists.

Booked a 2 bedroom apartment for 3 guests, but was only provided 2 towels. It was easily sorted but because the phone in the room did not work, we had to take a long walk and go down to reception to sort it out. Also, not really convenient that there is only one bathroom, but we managed to make-do. Other than that, everything else was great.

All are excellent for me during my stay. Stuff was granted my request to prepare extra desk for me to work during my stay. Stuff very humble and helpful. There is also kitchen inside that can make me cook for as I want.

The knife is unavailable

2bed/2bath suite was good and spacious Location in the middle of the city Staff was courteous Breakfast at the cafe was adequate but tasty

Cannot open the balcony under hotel policy which i think is ridiculous One of the toilets wreaks of sewage smell. Really really bad Only one lift to fit all guests