The palace is very quiet and cozy it feels like home. Well located, very nice view, and garden. The food is very pleasant, the chef is very talented he made the food experience very good. We booked half-board (breakfast and dinner). The staff were very friendly, literally everyone even the planters guy’s. Everyone is smiling.

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Location , luxury , food , staff , activity like pool & heated swimming pool

Room we're very good, wish they could be little more bigger

Beautiful location and facilities. Very clean and the bed is very comfy!! The staff were phenomenal. They truly made us feel welcome and taught us plenty of things about Sri Lanka and the traditional foods. Couldn’t fault the breakfast, it was the best we have ever had in our lives. Hemantha is such a lovely man who showed us how to eat each of the meals the traditional Sri Lankan way. The chef, Kanishka Hayman, incredible. The food he cooked for us was delicious and will never be forgotten. All the staff were lovely and accomodating for us. Great recommendations for what to do around town. Arranged our transport and ensured we were always getting the best experiences! Thank you very much for welcoming Billy and I. We wish we stayed longer. Cannot wait to visit you again

Staying at The Westbury Palace in Nuwara Eliya was nothing short of magical. From the moment you arrive, you are transported back to 1800s England, with the historic charm of the castle exteriors complemented by its absolutely stunning interiors. Every detail inside the palace exudes elegance and refinement, making you feel like true royalty. The breathtaking views surrounding the hotel are matched only by the outstanding service. The staff go above and beyond to ensure your stay is perfect, and I’d like to extend a heartfelt thanks to Jamiulansar and Yaso, whose exceptional attention and kindness truly made our visit unforgettable. If you’re looking for a unique and luxurious experience, The Westbury Palace is a must-visit. It’s more than a hotel—it’s a journey through time, wrapped in comfort and beauty.

Lovely and clean hotel with friendly staff. The service felt personalised and the staff were very accommodating. They made us special food on request and made sure we were looked after. The gardens were well kept with beautiful flowers. It felt like we were in England. The pool was heated and they had a pool table which kept the kids entertained.

Well maintained, old-style design, wonderful service, fabulous and plentiful food. Small, but useful gym, sauna and spa. We loved our morning swim in the outside heated pool (with a view of the surrounds).

We had to open the window for air (although the evening wasn’t hot) because no a/c and mosquitoes came in 😔 The hotel has the same name as another establishment and we were confused in finding our way back to the hotel at night in a tuk tuk. The service, despite being wonderful was a bit too full on! We didn’t love Nuwara Eliyah - but it was close to Nanu Oya train station.

Westbury Palace was a 3-day stop on our honeymoon, and our expectations were exceeded. The friendly staff went above and beyond to make our stay as comfortable as possible, the room was great, the pool was amazingly warm, and the food was excellent. The spa treatment we booked at their spa facility completed our stay. The whole experience made us feel like royalty! We would recommend this place to anyone who is looking for a comfortable stay and excellent service.

Wewtburry Nuwara Eliya offers a warm welcome with attentive staff, exquisite gourmet cuisine, and impeccable facilities. The well-maintained rooms boast spacious and pristine bathrooms with indulgent tubs, ensuring a luxurious stay. The personalized service goes above and beyond, as exemplified when our daughter fell ill; the staff's extra efforts to ensure her comfort were truly commendable. Conveniently situated near tea gardens and the hill club, the location enhances the overall experience. An evening highlight was a private Christmas movie screening in the cozy living space, adding a special touch to our memorable stay at Wewtburry Nuwara Eliya. A special thanks to Suraj, Nihal, and Gamini for their exceptional service at Wewtburry Nuwara Eliya. Their dedication enhanced our stay, making it truly memorable. We're grateful for their personalized care. Without a doubt, we'll enthusiastically recommend this place to others, thanks to the outstanding hospitality provided by the staff, creating a positive and lasting impression.

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Upon arrival we were greeted by name and received a cup of tea with the check in process fast and efficient. Suraj and Gaming were always available to help with anything we needed, likewise Yaso was our butler who was always on hand to provide water, towels etc to our room. The food was incredible, something you would expect of a 5 star hotel in London. Pushparaj the chef at the Westbury put together a wonderful festive 4 course Christmas dinner in the dining room. The service was excellent! We missed breakfast as we wanted to lie in one morning & the staff brought the breakfast to our room (waffles, pancakes, eggs, fruit) similarly if we wanted to take the pastries away they would box them up for us.

Can’t say a thing negative about this hotel, the staff were extremely helpful and the grounds are beautiful with an easy walk into the town, it’s historical roots are noticeable throughout the property, even the old royal carriage (looked real). Room was very clean, large and very well supplied with toiletries. We had half board and really enjoyed sitting in their lovely dining room , the food was good too .