The property was in a good location to the town and the staff were super friendly. Breakfast was really good and they gave good recommendations for dinner. Lovely balcony over the view of the tallest mountain in Sri Lanka

It poured with rain when we stayed there and we did have a very small leak in the night in our room which we informed the staff of the next day. The bathroom did smell a bit and we put this down to the rain and drainage again.

We enjoyed the Breakfast, as we selected Sri Lankan breakfast. There was plenty to eat and the staff were great. The rooms were great too and clean. The toilets were very clean, you can request the rooms to be cleaned daily, which is positive.

We were allocated the top rooms, and the first night there was a missing outdoor light which made it difficult to see at night when you needed to come down the stairs and due to the rain the rooms got wet as the rain beating onto the door. But the staff were helpful and fixed the light the next day and also they cleaned the water that seeped into the room.

I stayed here for one night, i really wanted to stay more Anyhow the hotel itself is amazing just to look at and the room was very clean and smelled nice, the price is affordable ( it was off season so it might be higher in the high season ) the view from the balcony was stunning, about the staff they were very friendly, helped alot in arranging the tea factory tour,they give me an umbrella to borrow while staying and even recommended some places to visit

If there is anything i would say that it was soooooo cold but this not in their hand and there is no light in the night so it might be a bit dangerous but you can always use tok tok in the night

The room was big. Sathish contacted me prior to arrival to ask if we needed a transfer from the station (which we did). We were also offered a tour of the area (tea factory visit and the waterfalls). The hotel is close to the main road with several restaurants nearby. Good breakfast.

The room itself looked “fresher” on the photos (although the bathroom was new). Main issue - it was cold in the room as the windows did not close properly. The bathroom window is just wood, no glass. We were given an extra blanket and a heater though which helped a lot!

1.Cleaniness 2.Very humble and helpful staffs 3.Ambiences 4.Breakfast is nice

-Null-

What a cool looking hotel. It’s close to the centre, it’s clean, the shower and bathroom are top quality. The bed is also super comfortable. But most importantly the staff. This is what makes these places. The manager on shift was so so helpful. I was only in Nuwara Eliya for a very short time (24 hours), and he made absolutely sure I had the best experience. Despite leaving at 6am he made sure I had a breakfast bag to take with me. It’s also very close to the centre.

The Ramp is a delightful hotel that exudes comfort and convenience. The rooms are not just spacious but also wonderfully cozy, creating a perfect retreat after a long day. The experience at the hotel was nothing short of fantastic, largely due to the exceptional service provided by employee Sathiesh. His attention to detail and willingness to go above and beyond truly elevated the stay. Moreover, the hotel's location is excellent, making it easy to explore the area. Overall, a highly recommended stay for anyone seeking comfort, great service, and a prime location.

Nothing everything was perfect.

We had a lovely and spacious room with a view.The restaurant provides nice breakfast and dinner (extra payment but very good value). The manager is very helpful and welcoming.. The staff is professional and friendly.

Everything was great. Some of the negative reviews from other guests are a bit ridiculous. If you travel to the mountains not only in Sri Lanka but anywhere else, expect cold and rain, it's nature and the weather is often not predictable in high altitudes, so dress for the mountains, not for the beach....

The staff provided a warm welcome, and check-in was both smooth and informative—plus, I even enjoyed a cup of tea on arrival. The room was clean, spacious, and had a beautiful view with two balconies, allowing plenty of sunshine to stream in. The location was perfect, just a short five-minute walk from the hustle and bustle, offering both convenience and tranquility. Highly recommend staying here!

Was a bit chilly , with the a draft from the front door . However , we did have extra blankets

The Ramp is from the outside a nice building and the (family) room was spacious inclusief two large and good beds. The staff was friendly and the (continental) breakfast was good. Communications before checking in and support for trandportation was all good.

The building is VERY noizy. For the rooms with entrance inside the Ramp, you will hear all sounds, including the breakfast sounds as of let's say 07.00hr.... Though thd bathroom was complete and okay, the shower was open and direct next to the rest, which resulted in a wet bathroom floor after showering.