I recommend the Glendower hotel. The staff were very welcoming and always on hand to answer any queries. The hotel is of a reasonable size and is not a huge concrete building hotels, as it can be the case in the Nuwara Eliya area. The atmosphere is very cosy and all the staff are very attentive to making your stay as pleasant as possible. A cosy bar and a billiards room give it an English club charm, and you'll love sipping an evening cocktail at the happy hour in one of the comfortable sofas or big armchairs in the bar room or one of the adjoining rooms, even by the fire (yes, Nuwara Eliya is at an altitude of almost 1900 m). The room was comfortable and equipped with beautiful colonial wooden furniture. We also had an evening dinner at the restaurant of the hotel and the food was excellent. All of these make it a unique place to choose for an excellent stay in this nice city.

The coverage of the internet was not so good in the room, but this had been a good way to disconnect and enjoy the place!

This hotel has a unique atmosphere as a historical building. With only 9 rooms they are able to give each guest very personalised and attentive service. The management and staff is very friendly, professional and service oriented. They all made a good job and especially Benedict in the restaurant went the extra mile(s!) to make as enjoy our stay at the Glendower. They have a nice bar, very good restaurant and beautiful Garden. Their breakfast service is wonderful. Also the location is very central. This is a real gem, if you prefer unique Hotels with character!

Being a historical building, the premises are naturally dated but they are being kept clean. The current owners have already started to renovate and that will make the hotel shine it’s glory soon again. Meanwhile, ear plugs may be useful as the sound isolation on doors, windows and walls is quite weak. Still, the unique atmosphere and personalized service makes this hotel worth of staying!

The staff's attentiveness and the delicious food greatly enhanced our stay, making it even more delightful. From the moment we arrived, the experience was amazing, especially when we were welcomed with a delightful cup of Cinnamon Tea, which we thoroughly enjoyed. The staff were exceptionally friendly and supportive, particularly Benedict, who took great care of us throughout our stay. His dedication and constant check-ins to ensure our comfort were truly commendable and greatly appreciated

There were a few areas that could use improvement. The rooms felt a bit dark and cluttered, and the bathrooms were not as clean as expected. Additionally, there was no kettle provided to make tea, which would have been a nice convenience. While we understand that the hotel has an old-world charm and character, these issues could be easily addressed to enhance the overall guest experience.

Excellent location, beautiful garden in a lovely old English style building. Our family enjoyed the snooker table with views of the hills behind Nuwara Eliya. Staff are incredibly welcoming, friendly and accommodating - a special mention goes to Benedict and the serving staff who were very attentive. Helpful front of house staff assisted in organising transport and a beautiful day trip to tea factories and a waterfall walk. Beds are comfortable and rooms quiet.

Rooms are tired and in need of a refresh - good to hear that this is in the plans for 2025.

The best part of this hotel is the staff and the way they make you feel at home. And the location couldn't be any better. Being a small hotel it feels like a home away from home. The dinner and breakfast were both adequate and good. This is our second visit within 3 months and hope to go back again soon.

The cleanliness could be vastly improved with little cost and effort and attention to detail, i.e fingerprints on the walls and the door, the head of the recliner

The old world English colonial charm was great. The daytime staff were very pleasant.

At around 10pm at night some night staff had a mini party with strawberry cake, loud music on the hallway speaker outside the small office and they spoke in loud voices like they were calling out down the hallway. This went on for at least 30 minutes. I spoke to them. They turned off the music, but the loud voices continued.

Colonial style hotel. Great location centrally situated & very close to town. Staff very helpful & courteous. We were given a free room upgrade which was really appreciated. Breakfast was tasty & freshly prepared.

Rooms badly in needs of refurbishment. Towels are old, but clean. They need to do something about the dampness on the walls & ceiling. The waiter appeared to be too courteous & bold, making us think he was after a tip.

loved the service, the location and the ambience of the hotel, overall it's a very comfortable stay for me and my family, the food was very tasty too. the staff was amazing and very friendly. I would visit again.

need a little improvement on maintaining the property which I belive they are in the process of refurbishing. will be nice to see once the place is refurbished again.

Place is locate heart of the nuwara eliya .room facility was excellent .staff is good .and freind ly breakfast was good .all restaurant and super market near by .quite and calm place we are higly recommend .we will come back

Unfortunately there was a powerful cut from midnight to till next day morning .but they could manage in morning with generator .this not hotel problem .nothing bad

Upgraded to a suite on arrival. Lovely big room with massive, clean, comfortable bed. Bathroom was old, but clean. Food was very good. Snooker room was a bonus, as it was tipping down when we arrived. Staff were very attentive, & helpful. 'English' garden was immaculate, with so many pretty flowers, & topiary elephants & birds.