Staff member once we were checking in, acknowledge quickly my dissatisfaction with being charged an additional fee in the amount of $75.00 for my Service dog and make the adjustment immediately, without asking any further questions. Very appreciative accepting my statement without making Us retrieve dog's documents and saving lots of hassle. I very much enjoy the pool lounge area and the cleanliness of it. You can't beat the location. It's located centrally next to a very necessary grocery store, Kroger.

We did try the breakfast. It was the typical standard. I did miss the pastry. The water in the sink in the room and in the bathtub did not want to go down.

Everything was good breakfast was great and the breakfast facility was really clean

Everything was nice I did see about four baby roaches but it was only in the bathroom in the middle of the night. I'm from the projects so it didn't really bother me what I didn't like was we couldn't swim they stated we could use their hotel next door because they owned it as well but my daughter had a broke foot and that was just too much walking the pool wasn't ready the entire two days we were there so it was a bummer

Good location near stores and restaurants Reasonable price Our rooms were interlocking as requested no problem checking in and out

It was busy when we got there to check in. Needed a little patience but they moved quickly

My family and I frequent this hotel. We love how reasonable the prices are for how close it is to the beach, family activities, and Kroger (because if you’re like us, we often forget to pack a thing or two). The pool is always wonderful, the rooms are cozy, and it’s overall a great place to stay.

The ONLY “complaint” (and I don’t even know if it’s really a true complaint) I’ve ever had here is asking for room service. I actually love the fact that you can ask for room service rather than them come by at any random point - however any time we’ve asked for them, they either never came, or came extremely late in the evening the following day (6pm). Otherwise I have no complaints!

The location was great. The beach is right across the road. There is a Kroger near the hotel. Golden Corral and McDonald's are in walking distance. The hotel serves a hot breakfast. The lobby was very nice. We were there celebrating our 35th wedding and were not disappointed.

The towels were small but in good shape. The floor was sticky so I kept socks on. My socks were very dirty after walking across the room a few times. The bathtub was slippery. The baseboards in the bathroom were very dirty. There were roaches crawling everywhere. I have pictures.

Amazing place, location, great privacy, overall a very nice place. You can find everything around the hotel. The room was perfectly neat and well equipped. Breakfast lounge was very generous and varied.

Seems I was charged late checkout for the minutes it took to check out at the booth.

That you can use the outdoor pool or the indoor pool at their sister hotel that’s a hop and a skip away plus right by the seawall and Mickey Deez 🥜

Make sure you take something to calm ya nerves if you ride the elevator i prefer the stairs cause my fat Azz need to get to steppin but the elevator shakes right before the last stop to open. I thought I was gna get stuck and it be an experience like that movie devil with the old lady that went all ape 💩 black eyed without the peas unless u pee from the shrilling thought of being stuck on an elevator with someone’s random grandma 👵 that may start flying in the corner of the elevator 🛗 and u can do shiznit about it except get scared 💩less. So I just take the stairs. Great family hotel and very helpful staff 💙💙💙

ROOM 345 The price was fabulous! The room was nice and cold. However, there is some visible mold on the ceiling that was kind of icky to see. My 4y old is an asthmatic and it bothered him quite a bit. They really need to do a good spray down with vinegar to kill that mold. Its a bit dated but I'll definitely be staying there from now on! Also, huge per is the FREE parking for cruise guests!!

The room for breakfast was really hot, it was quite uncomfortable. The food was...ok. I would have enjoyed a bit more pastry options. Like different bagels, or muffins.

Great accommodations for the value. Warm breakfast, welcoming and resourceful staff, privatized layout and conveniently located both on the sea wall and next to a grocery store. Gym, covered large parking area below that is very flexible/ first-come0first serve with more than enough spaces. Pool, although I wouldn't go in it given the birds. Very clean rooms. Laundry facilities for guests were out of order the whole time, however. Next to all the Sea wall main bars with ocean views. Great for the price.

My ex boyfriend and of course, house keeping knocking before the check-out time, then only providing a one hour extension. Most places will reasonably, and it definitely wasn't at full occupancy, a 1PM extended check-out.

The maintenance guy was great! Our card wouldn’t open our room. So after walking back to the front twice the check in man called the maintenance guy. He was quick to our room and fixed our door and he also fixed our sink. So we liked the maintenance guy!

We had a handicap room and asked for a room on the same floor and close to the check in. He gave us the same floor and the farthest room away from check in. We walked by several empty handicapped rooms on three different walkways that night and also early in the morning. I think that was so unkind. So we didn’t like the location of this room and the man who assigned it.