I was able to heat the room easily and due to really cold weather this was important, it was quiet and the bed was comfortable. With Genius booking status you get free breakfast included. The location is excellant.

There wasn't a towel for the floor when showering, and the hot water wasn't working but the management made arrangement for me to use another room for hot water and all was well. Also the other room was better stocked with towels.

I appreciated the receptionist that helped with our stay as it turned out that I had mistakenly booked the wrong dates. She was patient and made the long waited call to Booking.com. If anything, I am truly disappointed with Booking.com.

As mentioned, I made a mistake on my dates, changed it on Booking.com and to find out that I wouldn't hear back till 24 hours is ABSURD! We needed IMMEDIATE attention to the matter.

I liked the room, I had chosen this hotel because of the breakfast but came to find out that the breakfast had changed, also they can use more pillows in their beds.

that they charge for their TV controls, they don't let you know you need to leave a deposit for them, you find out about it, after the fact, that once you're in the room.

Property layout, staff and restaurant. Security was up to par.

Outside noise was a slight problem. It could be mitigated with appropriate wearher-stripping around entry door. Electrical outlets were mininal. Interior lighting could be improved with consistent color temperature bulbs. HVAC controls were lacking in that there did not appear to be a way to lower the fan speed, which was somewhat noisey and did not allow altering the direction of fins. They blew directly on the bed.

Excellent. Was not the customary cereal and rolls type, specialty items served hot.

The maintenance inside the rooms appears to be overlooked. My shower head was spraying upward toward the ceiling, with evidence that this had been going on for some time, damaging the gypsum board. Weatherstripping around entry door is missing or ineffective allowing conditioned air to escape and outside noise to enter.

The recepcionist Mayra was very friendly and nice, the security guard was very friendly and helpful this is the first time that the staff is friendly because in the past we have stay there and the staff was rude, very glad they change the staff.

At the restaurant the ladys did not offer me and my family the complete menu only what they wanted to served us.

The staff is very friendly and helpful. Karla is exceptional...very nice person and good customer service

We have stayed there several times and the rooms are clean and nice but a couple of the ones we have stayed in only have 1 power plug in the corner.

The hotel is located in a nice area and has restaurants and stores with a walking distance and decent clean rooms.

Theirs no TV remote in the rooms you have to ask for them and they ask for a deposit.

We always get nice and remodeled rooms at this time the room was not so nice, looks old, the receptionist tell me that they gave the worst rooms to the people who book on line:(

I loved it when the hotel is almost empty. Very peace and this time was.

The front desk woman with a nasty attitude.. they enjoy fighting and arguing with guests..