The staff is really friendly and couldn't do more for you. The place is really peaceful, clean, and really pushing sustainability. I really enjoy the choice of having the room made up for you or not (specifically if not, knowing I that a contribution goes somewhere I chose to). I also like the fact that you can use the gym which is included in the price. The coffee machines on site provide both caffeinated and decaf options, as well as hot chocolate, they also have a variety of syrups you may add to your brews. In the morning, there are biscuits and fruit on offer for you to pick up by the reception area. There is a water machine to encourage the use of your own water bottles (with options for still or sparkling as well as a variety of flavours).

It can be a bit loud after 10 pm sometimes, as some guests make their way to the rooms and the noise comes through into yours when trying to rest.

Nice surroundings, comfortable room. When I arrived for check-in late in the evening, Pauline was wonderful, I have limited mobility and when I was told my room was in a block a fair distance away, she drove me there, lovely lady and exceptional service.

As somebody with very limited mobility and only able to walk with a stick, it was disappointing at breakfast to see three members of staff standing around chatting whilst I hobbled to get an orange juice, back to the table, then a coffee, back to the table, then a croissant, back to the table, no offer to help me. Disappointed that for the hot section I was told that they don’t do fried eggs, I’ve never heard of this before. Poor customer service.

We stayed one night. Great facilities, lots of different games, sports channels in the bar area, free tea, coffee. All u can eat breakfast. Room was a very good size, clean and modern. Overall, it was great and would stay again.

Only minor thing. We arrived about 5pm and asked about food at reception. Staff member did not seem to be sure and suggested the bar might be serving food. We did get food from the bar, which was very nice (pizza and chips). However at 6.30 the restaurant opened and were offering a full carvery, which had we been told about wld have much preffered.

Honestly? The best hotel we’ve stayed at in a long time. The staff. Amazing. Holly/Lizzie and Laura at The willow was not only acceptable of my illness but the most welcome and accommodating. We’ve stayed at many hotels across the world. Our fav being Dubai. Almost all 5* plus. But this place for us ticked more boxes than anywhere else

Gym could open tad earlier weekends but I’m a very early riser! 7:30 is good for most. We would of liked 6-6:30am latest but made it work nonetheless

Room was excellent. Nice large parking spaces.

Not being woken by workmen renovating room next door at 8 am when we had the do not disturb notice on the door. The padded mattress cover did not fit and came off during the night as did the sheet above it which was too small. Woke up laying directly on the mattress. Very, very difficult to find the way to the hotel after leaving the main road. The signage needs to be lit up. Had difficulty trying to work out how to find the wifi.

This is a perfect place to unwind from the hustle and bustle, especially since the rooms are very quiet. The room is tastefully furnished with modern and comfortable furniture. The bed is wide and very comfortable, with plenty of pillows – ideal for both sleeping and reading. There’s a small kitchen area right in the room – a great idea by the hotel designers.

There’s even a microwave, although we didn’t have time to ask the staff how to use it🙂

Nice room, clean, plenty of sockets.

"Rainforest" or fixed overhead shower. Awful not to be able to use a handheld one or move the shower head down - I'd pre-curled my hair and couldn't help get my hair wet undoing the hours of setting, and as quick as I could put shower gel or sharing foam on, the water would wash it away. The only way to do anything was to intermittently turn the water off and eventually redo my hair.

Lovely site, building is easy to find and a quiet relaxed atmosphere

The bedding could do with updating, with a couple of springs on the mattress being sprung and the main sheet having a small hole in, we were provided with 1.5 toilet rolls which I fully admire the hotels commitment to a greener footprint and not to waste half used toilet rolls, I would have liked to have a 2nd full roll as we ran out the morning we checked out. There was small damage in the bathroom that I’m sure is on its way to be fixed but otherwise the room was immaculate and we can’t wait to stay again

Clean, quick check-in process, attentive staff. Really good price. Easy to find. Missed dinner because we arrived late but could easily order Uber Eats. :)

Very slight detail, which really isn't too important, but I noticed some minor grime/residue that was near the door handles and the back of the door (nothing overt, just from regular use). Guessing the cleaning staff just missed – otherwise, super clean and comfortable.

There’s a real sense of calm in the room, and everything — from the bed to the little kitchen corner — is thoughtfully put together. You just feel good being here

There’s a kitchen in the room, which is really handy, though we still need to figure out how the oven works to warm up food properly. A quick guide would be helpful, but it’s great that it’s there