Very safe location, located near to the ditie (subway station) and one of the biggest mall is just a wall away, many restaurants around

Well the Location is very nice, but the rooms are too small, no table for a laptop or where one could put a meal, very small that the movements are limited. Also there is noise coming from the nearby railway line. The rooms are a bit cold with no heater provided

The room service crew is very friendly and accommodating. She always checks if we need something and if we are ok. She made our stay very enjoyable. The location is near public transportation including airport bus. Public market is also accessible for food.

None

The staff is really nice, the location is really convenient with the mtr nearby. The rooms are really nice, could do with a little change of the mattresses and deeper cleaning to remove stains but overall amazing. Worth the stay and we hope to stay there again in the future.

Nothing, little upgrades in the future.

We had the Africa room and it was really nicely decorated and not over the top. Spacious bathroom. And the location of hotel was very close to the MTR and light rail so traveling around to Hong Kong is very easy. The reception area was nicely presented too with the penguin theme. We would deffinately book here again.

The only problem we had was my mother found it quite tight from the end of the double beds to the wall where the TV was mounted on. The pass way was abit tight for her to walk by. But everything else in the room was well equipped to our needs.

CONVENIENT LOCATION. REASONABLY PRICED. FRIENDLY AND EFFICIENT RECEPTION STAFF. EXCELLENT HOUSE KEEPING STAFF. INTERIOR DESIGN IN ROOM, RECEPTION AND HALLWAY IS SIMPLE BUT COMFORTABLE.

TILE GROUT AND SEALANT IN SHOWER SHOULD BE RE-DONE WITH BETTER WORKMANSHIP. WOOD PANEL DAMAGE CAUSED BY WATER BOILER STEAM NEEDS TO BE ADDRESSED.

I would recommend to friends with family and kids as the hotel is full of surprises! Hotel lobby’s decor attracts kids attention right away. Each floor has different theme which is never seen and nice idea to stay in a property like this! Me and mu kids stayed in the “penguin room” with bright and nice decor and amenities. Will re-visit again!

It would be great if more than one floor is with penguin theme as my other family couldn’t book into the same type of room with kids due to the popularity of this.

Goede ligging en vriendelijk personeel

We only got 1 pillow per bed and it was very soft. Next time a bit sturdier pillows. Also water from the shower would leak out to the toilet area. Temperature wise i set it to 26 celsius, but it felt more like 20 and it was really cold.

Metro station was just 2 minutes walk from the hotel and surprisingly Mall is just adjacent to the metro station. There's a bunch of restaurants to choose to and some delicacies to taste.

Swimming pool was not available during our stay which my children were looking up to.

This is our second time here (first time in summer 2021). Location is extremely convenient. Tuen Mun MTR station is just 5 minutes away and the Ho Tin Light Rail stop is less than a minute. We tried the seafood buffet and the food quality was good for the price. I do recommend it to people who are planning to celebrate their anniversaries or birthdays there. We also tried the fitness room this time. It's a bit small, but the basic equipment was there, and everything was clean and decent. Rooms are very small, but that's to be expected for this kind of price and convenience. There are family rooms available if you need more leg space. Basic amenities, such as toothbrushes and mugs are provided, so there's no need to bring extra luggage with you.

Swimming pool was closed even though we went in the middle of summer and the fifth wave of the pandemic had already waned. Quite disappointing because we were looking forward to enjoying the pool like we did last year.

This is at a prime location near the MTR. Super convenient to get to anywhere in Hong Kong.

The walk towards the hotel could be challenging.