It was clean, has elevators, comfortable, and convinience!

I didn't appreciate the fact that my room, was supposed to come, with a microwave, coffee' maker' and none of it was on! I keep asking the front desk lady first twice to bring a microwave to my room because I need it! And she keep promising me that she would bring it on the first night, it didn't happen! Then the next day I ask the front desk guy, and it took the whole day to bring it to my room! And when it happens the microwave didn't have the plate ti rotated it?

From the moment we walked in the person at the desk was super friendly and wanted to help us as much as posible. Our room was on the second floor and that was ok when we walked in to go to our room the person at the desk noticed that my grandma was with us and she uses a walker he imedetly got one of the employees to check on a handycap room for us on the first floor they did have an elivator but he wanted us to have the walk in shower for her so she wouldnt strugle. The room was huge and super clean. I have stayed at a million hotels throught the years but this one went above and beyond for us! If i could hive the 10 stars i would!

No complaints everything was amazing!

Quiet area ,next to Payne Arena which had Graduation ceremonies all Memorial Day weekend ,Bed is awesome , Great size TV and channel selection, good hot water shower and pool is nice . We had the kitchen and I bring a skillet and a small pan and a couple of utensils,paper plates and enjoy cooking a couple of meals and reheating all the leftovers from going out to eat with all the restaurants and Mall a short drive past the airport into the busy noisy downtown . Took some furniture to Reynosa to a family friend and overnight the furniture was safe in the well lit and camera secure parking area

Ran out of creamer at continental breakfast .Cereal ,oj, coffee and toast, milk , this ain't IHOP but Laredo Tacos cheap at Convenience store 2 blks away

I have been staying here for the past several visits to Hidalgo. My son lives a couple of miles from the hotel and it it a perfect venue.

Nothing of importance. The a/c made a God-awful noise, and the staff was willing to move us to another room. However, when we returned to the hotel that afternoon, the maintenance person had to issue resolved. :-)

Gilbert, the desk manager, helped me with an upgrade to a room with a jacuzzi - something that my wife really appreciated, having recently been in an accident in which her back was severely injured. This hotel keeps improving, and getting better. It's always been really clean, and it seems like they are "upping their game." Very much appreciated! A great value for anyone that wants to stay really close to the Mexican border in the US. Also, there was coffee available at 4AM! What a GREAT thing!

Nothing wrong, no problems at all. They hit a home run!

The staff was very friendly and helpful. My room was very clean and smelled fresh. The bed was comfortable and made it easy to get a good night sleep. It was very quiet and I felt safe. I will definitely choose this hotel again if my work brings me this way again. Thank you for the wonderful service.

Nothing

A very Good location, next to the Arena. Fair price, the bed very comfortable, the rooms has a very good size, clean and personnel very kind, snacks and drinks machines working.

The breakfast is ok for the price, but I rather at least they could have scrambled eggs and pancakes.

It seems like they have "upped their game" as far as professionalism - the staff all seemed to be more customer-centered that in the past. It is noticed, and it is appreciated. Also, not sure if it's new, or if I just hadn't noticed before, but the beds are really, really comfortable... I am wondering if the added new pillow tops to the mattresses... ?

The property was a good walking distance to the Payne Arena.

Everything excellent just inconvenient for us who are staying at the hotel having to wait in line to drive in due to the Border Fest

I absolutely was satisfied with my stay. Room was clean. Lobby was great. Staff was helpful. Location was right next to Payne Arena which was perfect for the concert I was attending. I would definitely stay here again!