Perfect location and walking distance to River Ranch. Large sitting area in the lobby which was perfect for after the baseball game for families and children to gather together. The breakfast was very nice from waffles to east to grab muffins when heading out of the door.

When I had to cancel my hotel reservation due to flight cancellation the hotels manager (Mr. Summer) was nothing but dismissive to me. I called, emailed and left several messages asking for a refund. I finally had to call Hilton directly to solve this. matter. I case is still in review. It's upsetting one person can ruin an experience for many.

At every turn, the staff was friendly and so accommodating! Even when we were exhausted at the end of a full day at Festival International, the receptionist asked if we'd ever stayed at a TRU before and I got anxious at her description of minimalist European models, but she elaborated and calmed my fears. We were delighted with the atmosphere of the lobby: cozy, private seating, a pool table and offered the BEST breakfast! PLUS we were thrilled with the high-quality soap products and dispensers, which replaced the individual sized plastic containers! Fabulous stay!!!!

The room was a great size. Easy access to the parking lot and pool. Breakfast was amazing each day. Also the staff went above and beyond to decorate our room prior to showing up for my daughters birthday.

The bed were a little small for us. The pool was not key access. And my child wasn't able to experience the game room because of her age. Also only one elevator was working so longer wait time to get on.

Love the location

The shower was not up to our standards of being clean. When I called the front desk, they sent someone right away. Ashley came to talk to us and had someone clean it. She was very sweet and accommodating. If only everyone took as much pride in their job Ashley does. Tru, you have an excellent employee! We will be back.

Good location and lots of space to walk my dog

I travel with my pet and was asked if she was a service dog. I said she was in training, I was working on it. I was told you don’t charge for service dogs so thought they wouldn’t charge me. They did 50.00

Loved the room set up, so clean and most comfortable bed I have found. So clean and no carpet in room, clear bedside table with phone charger. Plenty of towel sets in bathroom. Small fridge so handy for cold drinks and doggy bags and the microwave downstairs 24 hrs was so handy for popcorn and a movie. For families, there was a phone and tablet charger bar with comfy stools in the lobby, a pool table in the lobby for the kids, and ice machines in the lobby beside a nice gym. This kept all the noise downstairs. And listen to this, a 24 hour coffee bar in the lobby fully decked out with French coffee, hot chocolate, an assortment of lovely teas, and flavored liquid creamer. Can you imagine?? It was heaven!! I could just live there.

I wish I could remember the lady’s name at the front desk the night I checked in, because she was so amazing and kind. It was quiet and peaceful. Very clean. Breakfast was amazing and the lady over breakfast was also awesome! Tons of parking.

Couldn’t find anything I didn’t like!

Just about everything, the staff were exceedingly friendly and helpful, the room was very comfortable, and the breakfast was first class.

Only that Google maps took me to the wrong place, once I located the hotel I had no problems. 

Very friendly staff. Really liked to decor. The 90 degree clothes rack was so cool. The barn door type shower doors were awesome, as were the dispensers of shampoo, soap, conditioner.

Air Conditioner in room 229 a bit noisy

the hotel was close to alot of eatery's and shopping places.

The WiFi could have been a little better.. I was connected to the wifi and when someone tried to call me my phone would not ring.. They had to txt me.