the room size was very good, hot water was available all the time and the rooms were very clean and comfortable. staff vey courteous, polite and helpful

Breakfast, continental was bad for seniors like me as it should have been much simpler, and more nutritious and not so full of spices and sugar.

The hospitality and the attention to detail. Everything was very comfortable like a home away from home

The traffic and the noise from the road was very irritating. Found it hard to sleep

The hotel is in a beautiful historic building and in a strategic position, reachable by car (and with a small car park inside) and at the same time in the center of Pondicherry: we could reach everything on foot. Our room was spacious and clean. Breakfast was served in the room and was good. Both Indian and continental options were available. It was nice to find some complimentary snacks in the room.

The windows have zero acoustic insulation and the street in front of the hotel is quite noisy. While the room is quite big, the furniture is not very well placed: for example, the wardrobe is huge and takes up most of the space, where a bedside table could be more useful. To reach the white town we needed to cross the abandoned canal in front of the hotel. Each time the smell is really terrible. Of course it’s not the hotel’s fault, and fortunately we didn’t get any smell in the room.

Fantastic value, we stayed in the family suite. Spacious room, clean, great for families. Breakfast was plentiful although took a while to be delivered. Recommend the Indian breakfast over the continental- the continental was too carb heavy and we got slight food poisoning. The welcome orange juice was nice. Great location that was stroller accessible- elevator goes to the parking basement which has a ramp to the street. Right across from old town and also close to other shops. The best place to stay when visiting Puducherry is the historical villas, but Palais du Pondicherry was 1/3 the price.

The property itself does not have a lot of space to run around outside of the bedroom. Sometimes asking for things felt like a battle- we have four people and we brush our teeth with bottled water, so the water the staff brought was never enough (I'd ask for 4 and they'd bring 3). We paid for four people in the room but they only brought three breakfasts because the fourth person was a baby (but the baby eats solid food). It just felt kind of cheap and exhausting to argue about.

I had a wonderful stay at Palais de Pondicherry, and I cannot recommend it enough! From the moment I arrived, the staff went above and beyond to ensure a comfortable and enjoyable experience. They were incredibly helpful, offering great recommendations that truly enhanced my time in Puducherry. The South Indian vegetarian breakfast was a highlight—delectable, with a delightful variety of local flavours that set the perfect tone for the day. Every dish was fresh, authentic, and beautifully presented. The location is another major advantage. Just a short walk from Promenade Beach, the hotel is also close to some of the best heritage town eateries, making it easy to explore the local culinary scene. Whether it was a morning stroll along the coast or discovering charming cafés and restaurants nearby, everything was effortlessly accessible. Overall, Palais de Pondicherry is a perfect blend of warm hospitality, delicious food, and a fantastic location. I would gladly return!

The hotel is in city centre - close to most tourist places, temples, the beach/promenade, and Aurobindo Ashram. Our family room was spacious and comfortable. The couches converted into extra beds for the kids - a bit firm but not totally uncomfortable. The master bedroom has a large king bed. The hotel has underground parking for 4 vehicles. Our breakfast was included and it was delicious and plentiful. The staff were always smiling and helpful and provided local recommendations for food and sightseeing. The hotel is easy to get to from the train station so if you take public transport to Pondicherry and stay at this hotel, a car is not required. We had a very comfortable stay.

We had a convenient and comfortable stay at the hotel. The location is good, and the staff was attentive, providing excellent service. Special thanks to Mr. Murugesan, the manager, for his hospitality. I truly appreciate all the staff for their efforts. Overall, a great stay for the price.

The only downside was the noise from the streets and ongoing renovation, but it didn’t take away from our overall good experience. A great stay for the price!

We travel to meet new people, learn about their culture and roots. The staff here is extraordinarily supportive in early check-in, food, bike, and cab arrangements. Location of property is excellent 350 m - Rock beach, 1 KM Museum, 1 KM Vinayak Temple, 500 m white town houses. 1 km railway station. A lot of food joints are nearby. No count of water bottles they provided as per demand.

Nothing as such. Everything is best.

Hotel Location - easily accessible location to in and around main spot Room - neat , tidy and spacious room able to accommodate 2 adults and 2 kids ( 9yo and 3yo) . Has refridgerator and wardrobe. We got one with balcony Staff and services - very friendly staff, available around the clock. We opted for South indian Complementary Breakfast, It is filling and tastier. Overall we had wonderful time in this stay. Thanks to the team ☺️

Nothing like that, Suggestions like keep Morning drink ready as early as possible.

- Staff were very friendly, they would stand up each time we entered the reception area. Mr. Mourgassein went above and beyond to ensure we had a pleasant stay - Good location, safe neighbourhood, close to everything - Staff helped us rent a scooter during our stay - Modified breakfast to be vegan upon request - Lots of space in the room, living room kitchen area along with bedroom and bathroom - Good value for money

- Rooms were not cleaned each day, we had to ask the staff to clean the room when we left the hotel but sometimes came back to an uncleaned room (I think they were short staffed) - Would call the staff to replenish supplies like toilet paper but they would forget and not bring it. Same for breakfast staff agreed to bring juice but forgot every day. Communication issue when agree to do something but don't actually do it and don't communicate either :(