- The hotel is tucked away from the roads and city center, making it quieter and more pleasant, but still convenient to get around anywhere. - The staff were friendly and ready to assist at any time. They were also able to communicate in several languages and help with bookings on apps. - We stayed on the Madam Li floor and the room was pristine and spacious. They also have a private lounge on that floor with drinks and a rest area. - The amenities were also outstanding. We had a late return flight and had complimentary access to their fitness center after checking out so that we could freshen up and rest in a private room.

Nothing, the stay was great!

We stayed in a Business Class room and liked it — super clean and spacious. The room even had a hot tub, which was a nice surprise! Breakfast was great too, with lots of variety, fresh-squeezed juice, and tasty dishes made by the chefs. The surrounding garden was beautiful, and getting around from the hotel was super easy and affordable by taxi (we used the DiDi app). The entire staff was extremely friendly and made us feel very welcome throughout our stay. The hotel also has a gym, a spotless sauna, and a nice swimming pool — all really well-maintained.

It would’ve been nice if the fresh juice had been available throughout the whole breakfast time.

Nice location in it’s own grounds. Close enough to walk into the French concession area. The rooms are very nice, huge bed, well appointed bathroom with a huge bath and Molton Brown toiletries supplied. Some international channels on the TV if you want to watch any. The breakfast buffet is lovely, if a little expensive for China. Staff were very attentive and the concierge can organise trips and visits if you want that. We didn’t need to use this service as we just used Didi cars to move around Shanghai. We booked our own River cruise and Shanghai tower visit using C trip. The photo was the view from our window and you can see Shanghai tower in the distance - the French Concession is in the foreground.

Nothing it was all very nice.

Lovely hotel surrounded by a large garden and a leafy, clean neighbourhood. We had fun exploring the safe, clean streets and discovering small boutiques, restaurants, bars. The hotel was in a central location that made it easy to explore Shanghai. We had a comfortable, large room with a lovely view. Staff were excellent and and on the whole spoke good English. Breakfast had lots of choice and we had tasty room service one night.

Our corridor smelled of cigarette smoke one day (but this did not affect our room). Breakfast was busy at peak times, there was a queue to get in (but staff did ensure we were seated comfortably and did not overcrowd tables).

The room is nicely decorated and well kept. Facilities good and modern, even use a dyson air dryer. Comfortable stay. The nearby area is very nice. Staff are efficient and polite. Will stay again if we are in Shanghai

The hotel gave my husband a complimentary birthday cake which originally was very nice. however, the delivery team made a mistake and wrongly sent us a consumed birthday cake intended for another room. We were shocked when we opened the cake box. Reflected the situation to Front Desk and they quickly responded. Apologized by the Lobby Manager herself and gave us another cake with some hand-made cookies as a token of apology. We accepted it as everyone will make mistake sometimes. But the complimentary birthday cake was not delicious at all and looked ugly. May be the cake shop should upgrade their standard

Our room was modern, quiet and very comfortable. The hotel staff was prompt and helpful and the facilities were easy to make use. The location in the French Concession is also great, a very walkable part of Shanghai with beautiful architecture all around. Breakfast was a little bit pricey but had many options and was overall very tasty.

The overall location of the hotel in the French Concession is great, but it is a bit of a walk (10-15 minutes) to the nearest metro station. Be prepared to DiDi/taxi a lot if you stay here!

Spacious rooms, comfortable beds, clean, great location with a garden in a quiet neighbourhood, breakfast rich and varied, the entire staff extremely helpful. We arrived in the morning after an 11 hours flight and we get our room at 10 a.m. Also, the concierge helped us to book tickets for attractions from chinese sites. The pool was a plus. Thank you for a wonderful stay!

Nimic.

We really like this hotel. It’s located in a great area with plenty of places to eat and shop nearby. The breakfast is excellent, offering a wide variety of options—including delicious Chinese specialties we loved, along with many other choices. We also really enjoyed the Chinese restaurant at the hotel. The staff are exceptionally kind and very helpful

Great location, great hardware. I was raised in this area and when I was a kid the location where the big building stands was the cool store. This area represents a important part of shanghai's history. There were some jujube trees cross the street. Collecting and eating fresh jujubes on a summer night was my favourite activity.

This is the first time that I had to stand in line and waited for breakfast but talked to the reception and they will improve. But It was a really nice stay with a lot of memories.

The location is perfect--right at the heart of Shanghai. The property locates in a historical garden, which is very beautiful and rich in history to explore.

Nothing really. If I'm really picky, one thing can be improved is the daily compliment welcome room-service food: at the moment dumpling is the only option. It'd be great if 1-2 more options can be added, such as noodles.