The hotel staff were helpful friendly and welcoming they went the extra mile and put balloons and a plate of treats in my room for my birthday which the children loved Thank you

Booking.com ruined the experience where I selected the family room with breakfast included but when I got to the hotel it was not included and cost me £50.40 for my family to have breakfast the 1st day and £27 the 2nd day as I queried the price because on the website I read that children under 12 eat free so the hotel allowed the children to eat free and just pay for adults I found contacting booking.com difficult to discuss this So my only issues were with Booking.com not the hotel. Next time I will book directly with the hotel!

We were unfortunate to have an accident in room. I tripped over the extended handle of my suitcase in dark room. Entirely my own fault. We were given a wheelchair to help me get to our car and hospital. I had a broken bone in my foot. We returned early in the morning and the manager had breakfast served in our room. We were allowed to stay until 3pm so I could rest without extra charge. Breakfast was free! This kindness and care was such a help to us in a very difficult situation . We were very thankful to the friendly and thoughtful staff and management.

everything was just perfect the location ideal the staff where amazing the food nice the spa delightful..

the background music was annoying god only knows how the staff put up with that everyday and every night piano music same tunes both day and night it would be enough to make you go to bed or go to a near by bar it really is annoying…..

Brexfast was good. My husband had full brexfast with poached eggs. I had pancakes and then poached egg on toast.

Our room was good except for cobwed over the kettle area. Hard to see in daylight but couldn't miss at night when light on. We did report it to reception. Unfortunately some guests on our floor allowed their children to run up & down shouting until the early hours. Also guests in a room on our floor started shouting/arguing in the early hours. Disturbed pur sleep. Not hotels fault

Breakfast was lovely. cooked to order and very tasty. The room was spacious, clean and modern. We did not have a reservation for dinner so could not be accommodated without waiting half an hour. as we had a toddler due to go to bed we got room service. I ordered the curry. it was really tasty although it had an unusual amount of onions in it.

Had a meal the following day. requested chips for toddler. Asked numerous staff for his chips and they didnt arrive until we had finished our meal and ready to go. Toddler was aggravated and hungry at this stage and wouldnt eat them. I realise the staff were very busy but I dont feel we made an unreasonable request.

Lovely room and food

Staff are a little chaotic in the bar and restaurant. My group were asked about 8 times for our room number at breakfast over an 30 minute period and they wouldn’t take all our food orders at the same time. We had a dinner reservation also but the staff were not prepared and had no seating plan so we had to wait 10 minutes while staff tried dragged 4 very heavy mismatched small tables together to make up a table to seat our family in an area that wasn’t really suitable. There was furniture positioned just beside the table that meant it was awkward to pull out the chairs. They also forgot a child meal and we waited for hour for pasta and tomato sauce and our meals were all cold by the time we realised that the kids meal wasn’t coming. It was a shame as the actual food was nice.

The hotel was nicely decorated for Christmas, very comfortable, and warm, and the bedroom was spacious and clean. Breakfast was very good.

Staff in restaurant and bar were very helpful, efficient and friendly, however the lady at reception did not speak any word of welcome when we arrived, or any word of thanks when we were leaving, or even goodbye. It’s a small thing but it makes a difference, and it’s a pity because everything else was great.

This is a lovely hotel to stay in. Perfect location for getting to Knock, Ireland West Airport, Galway City and get getting around Co Mayo and Co Galway. There are many items to choose for breakfast, you just couldn't go hungry. The staff are very friendly and professional. The bar/lounge area is very comfortable and plenty to choose from on the bar menu. Again, great staff and will go the extra mile to accommodate you. The rooms are clean, tidy and have everything you need for a comfortable stay.

Rooms are spacious, hotel is clean and facilities are excellent. The bar offers good and tasty food and the SPA is excellent.

The hotel was very warm and the room temperature could not be controlled, other than opening the window. The heating is switched off in the evening, but since the windows don't open completely, it takes a lot of time for the temperature to come down to comfortable sleeping temperatures.

Staff friendly and accommodating, phoned for room to accommodate reduced mobility for a guest and were given ground floor room in easy reach of everything. Also rang when we realised an item had been left in room and reception staff checked immediately and held at reception 'til we got back to collect. Thanks to all for your help. Spacious room and good shower. Good selection of food and very tasty.

Although beds were comfortable, pillows weren't so much, but that was a minor negative among a majority of positives