Every meal was fantastic and the real ales were great. The staff were amazing, so friendly and smiley (all are worthy of mention but we only caught the names of Charlotte, Efe and Emily). We liked the welcome note from the housekeeping team! The room was a great size, as was the bathroom.

The room was very hot on arrival. Leaving the windows open the whole time helped. The heat was coming from the pipe under the radiator; would it be possible to insulate it to prevent the heat from escaping? We heard another guest complain about the heat in their room too. Having a room giving onto the street, having the windows open meant we could heat the traffic noise. The beds did not offer the support we needed for our backs, so getting comfortable was very difficult due to back discomfort / pain.

We enjoyed the gluten free meals on offer and the staff's knowledge of this was great. The staff were so very helpful and pleasant and we had a lovely housekeeping lady who was extremely nice and helpful. The hotel is centrally located in Welshpool and is within walking distance of local amenities and the beautiful Powys castle which is a must for all if you choose to visit here. A car is necessary for travel to the beautiful hamlets and villages outside of town or to visit the picturesque town of Shrewsbury which is approximately 20 miles away from Welshpool but certainly worth a visit. There is a rail service to this but due to maintenance issues this was not running during our visit but a bus service was in place.

The hotel as it is a listed/historical building does not have a lift and the stairs are steep which may cause issues for travellers with mobility problems. It is a dog friendly hotel, so if you're allergic to dogs this may be an issue, however the hotel provided separate dining areas for guests with pets and for those without.

I had a wonderful stay at this hotel! The service was exceptional—every member of the staff was incredibly friendly and welcoming, making us feel right at home from the moment we arrived. The hotel beautifully preserves its old-time charm, yet everything is very well maintained and spotless throughout. Our room was cozy, comfortable, and full of character. It had everything we needed for a relaxing stay. You can really tell that a lot of care goes into both the upkeep of the building and the guest experience. Overall, everything was just perfect. We all felt so good staying here and would definitely come back. Highly recommended!

Room was spacious and the bed was super comfortable. Very pleased with the bathroom and the great amenities (shower gel, hot cocoa!) and it shows that they put effort in making your stay perfect. Location wise, it is very close to the train station, as well as the town centre.

Because the building is old, you can hear everything through the walls. I'm a heavy sleeper but I was woken up a couple of times during the night and early morning as I could hear someone run up and down the stairs, as well as other people watching TV. I assume the noise is not as bad if you stay on the upper floors, but I would find this tiring if I had to stay more than one night.

I’ve been there twice and highly recommend the hotel clean tidy and beds are comfortable bath water nice and hot great customer service bast off the corner off the road nice and quiet take way place right on your door step and the town is too restaurants 10 to 15 minutes away nice nice little indoor market too hotel does hot food to high standards and great customer service all friendly and go look after your luggage if you ask if your room is not ready I will be returning again I love this place see you soon thankyou so much for your great hospitality

Room 215 on the top floor was a family room . Clean and spacious with interesting views and very warm. .was like a small suite with separate bedroom. .Well worth the money . Parking was ample and easy and free . . Breakfast was as expected with a good selection of pastries and cooked breakfasts . .staff pleasant and helpful . 🙂 Didn't realise you could walk from Welshpool to Powis castle through the beautiful grounds, only about twenty minutes gentle walk . Winner . 🏆

Room 215 bathroom was a little small and the sealant and grouting not the best and the shower curtain was grubby . But was clean and functional and we enjoyed a lovely hot bath . 🛀

Absolutely everything except.... see below...

... the all important first impression in a situation which must occur very frequently, namely, when my partner jumped out of the car at the roadside to go into the hotel to enquire as to how the car-park was accessed, to be met by two junior staff who tried to be helpful, but felt they ought to leave the official explanation to a large gentleman (wearing a badge stating Trainee Assistant Manager) who apparently chided them for distracting him while he, meanwhile, was saying he would attend to the matter once he had finished what he was doing. Not a good first impression.

A nice old coaching modernised to include ensuite rooms and with a bar and restaurant that still provides for the locals but mainly for the hotel residents. Located in the centre of Welshpool and in easy walking distance of the railway station.

The wi-fi is in need of upgrading. Given how important a good quality wi-fi is to travellers these days, it only vaguely worked and then slowly and didn't work with some devises. Even in the hotel restaurant it was patchy. I hope to read that it has been upgraded before my next stay. Otherwise, nothing else of note.

Interesting quirky building in a location which suited our plans. The dinner was well cooked. Nice selection of vegetables. There is a well assorted choice for breakfast better than the average with fresh fruit and non 'full English' options.

It would have been very useful if the hotel response message had included car parking information as this is not obvious and is awkward, Some information can be found on their website under 'contact us' but one don't necessary look there before going.

The bed was comfy, the room and bathroom were both clean and spacious. Staff were friendly and helpful. Open fires were great and the beer was good. The bar meal was mostly good: they were very flexible in changing chips to mash and peas to salad for me, but the falafel salad lacked flavour.

Breakfast wasn't great for the price. The breakfast on the bar brunch menu seemed better value (for example it said the bacon was smoked whereas the breakfast provided to guests was not). The heated towel rail in the bathroom wasn't working.