We had a friendly check-in process. The location and cleanliness of the hotel was good. Since the hotel is centrally located, we were able to travel comfortably. We needed a computer and the hotel staff said we could use the common area computer in the back. The staff was very helpful. The area around the hotel wasn't too alarming in terms of security since hotel security was waiting outside the hotel gate, but we did feel a little uneasy about the homeless people sleeping in the park while we were walking to the 24-hour supermarket nearby.

Our own internet did not work in the room. Although the hotel had internet on the first day, the internet was not available on the second day and it was not fixed. Our own internet did not work in the room. Although the hotel had internet on the first day, the internet was not available on the second day and it was not fixed.

The staff were exceptional in helping us with altitude sickness. They provided free oxygen treatment for 5 minutes whenever we needed it. When it was no longer effective, they arranged for an on-site physician visit. She was crucial in resolving the altitude sickness thru 6 hours of oxygen therapy (she offered meds and diagnostic testing also, but we declined). Having a good restaurant on site was convenient as we didn't have to walk anywhere to find something good to eat. Proximity to Wanchaq Station was also convenient, although altitude sickness prevented us from traveling to Machu Picchu.

The language barrier, however, the staff's English was far better than my Spanish.

Hotel staff were very friendly, helped us with alot of things like tours and even gave us a breakfast box for early morning trips. Hotel is very clean with a really good restaurant which is very convenient if you don't want to head out. Location is about 15 mins walk from the main square although it is quite uphill.

Air con wasn't very good in our room in particular but didn't complain because cusco wasn't really hot. The mini bar made alot of noise so we ended up unplugging it to sleep.

This is a really nice hotel. Top notch facility, welcoming reception area and very helpful staff. The place looks great! The rooms are well appointed, high end surfaces, comfy beds & lots of pillows. The best part is the breakfast that consists of a huge variety of freshly made hot & cold dishes, and fresh breads, fruits, & veggies. We stayed there for 5 days and the menu had some changes every day and the food was amazing. The location is close to the Qoricancha and to the main square. Walkable to anything you want to get to in the main part of Cusco. We'd stay here again and hopefully will soon!

Very close to the Wanchaq station, convenient to go to Machu Puchu early in the morning, by taking a two minute walk across the hotel. Shopping was right across the hotel, very close to restaurant strip, and major attractions in Cusco. Taxis easily available. Breakfast was excellent, with local artists performing music from the Andes. Very polite and courteous staff, very helpful and welcoming. From the outside the hotel might seem unappealing, but when you ate inside, it is quite different.

None

Good location for visiting the city. Best breakfast I had on my trip to South America.

Had a problem with the laundry service. Took a long time and I was worried that I wouldn't get my clothes before I left. Last time I stayed on a inside room. This time I had a street room so it was a little noisier.

The breakfast buffet was excellent. The staff was very helpful. The room was clean and comfortable. The shower was great. We were really very happy with our stay. I think it was a bargain for the price. It was a really nice stay in a good location. And, an added bonus: the market across the street had the best prices for handicrafts and souvenirs.

It was sometimes easy to hear through the walls into the room next door or in the hallway. Although, that might have been more a consequence of my altitude-induced insomnia.

Well appointed hotel. Great staff Welcome drink on arrival and looked after bags whilst we travelled elsewhere for a couple of days. A good location close to Wanchaq bus station ( for trips to Machu Picchu) and a short stroll into town centre. Recommended

Provide some milk for making tea in the room - don’t charge $10 for a small glass.

The breakfast was excellent. The hotel was right across the street from an excellent restaurant where I got a full meal along with a Pisco Sour for about US$ 14. Easy walking distance to the Wanchaq train station which, from January to May, is the departure point for the Hiram Bingham train to Machu Picchu.

No microwave.

Spacious, clean and comfortable room. Very comfortbale bed as well. Western standard. Room service was great. Food was delicious. We could arrange late check-out last minute (80 US$). Breakfast was the best we had in south america (buffet).

The price ist quite high for south america. Also staff at the restaurant did mit speak english (when ordering room service).