Great facilities to relax and unwind. The stay will guarantee your recharge and feeling refreshed l the food was good and decent variety. The spa and massages in particular was great. Thanks to the team and therapists of being professional and making all effort to accomodate the guests .

The spa facilities like sauna and steam should be off limit for kids and more importantly keeping an eye on usage of guests and maintenance of strictly hygiene practices . Namely the use of ice to cool off and usage of slippers in side sauna .

Great rooms, very clean and plenty of activities in the hotel, 3 swimming areas, very helpful staff.

With the price we paid for the stay I expected more modern gym, the gym in the hotel is outdated and most of equipment is barely functional. Also the billiards table was dirty and damaged.

The thermal pools are great, both indoor and outdoor. The cuisine is great too. Overall, this is probably the best property you would find in the area.

The gym, while definitely better than having no gym at all, was very much underwhelming. I understand having no weights, as they are a health risk. But the mats that you do have are an outright safety hazard! They slip against the floor very very badly. Try putting one foot on the floor and another on the mat. I would be surprised if there have been no accidents yet. The machines need maintenance, some parts are missing or not moving freely. I mean, if you just give YTL 20,000 to someone passionate about fitness, they can make the gym MUCH more useful and much safer.

Clean & Comfortable

Went for the Hammam & Massage but was quite disappointed. Thought it will be a good experience with the authentic Hammam but the lady who done for us were Indonesian and the massage was very disappointed . We don’t recommend for the service . Is really a waste of the money.

Location and facilities were excellent especially the thermal pools both indoor and outdoor. Parking was easy just outside the hotel entrance.

Having to wear the head cover when going to the thermal pool. Thought it’s not necessary.

Excellent service all around. Easy parking. Easy check-in. No wait for rooms. They also brought us fruits/nuts for both rooms unasked as a gift...which was a nice gesture. Thank you! They also have a Thermal water tap in the bathtub which they turn on for 2 hours in the morning 10am-12pm and afternoon 2pm-4pm. So we checked in and took a bath right in the room in thermal water. Which was amazing to relax in. Not too far (3km) from Pammukale North Gate entrance and 10km from the main entrance. Then later at night some people in our group also enjoyed the thermal pool. The water is super hot so you have to get used to it, but the fact that we got it in the bathtub, allowed us to mix colder water to get the temperature just right so we could enjoy. Definitely 5-star experience.

The best thermal pool hotel in Karahayit, but keep in mind the bar is rather low. Still, it’s indoor facilities were lovely and the outdoor pool, while not glamorous, was relaxing.

The location isn’t the best. The breakfast buffet was subpar.

Was close to the Northern gate of Hierapolis. Loved the thermal bath. We opted for rather swimming at the spa than at Cleopatras pool. Dinner was great with lots of choices. Breakfast was also good. Lots of parking. They let us stay 2hours longer after check out to use the pools as we had a evening flight.

The room was great, comfortable and clean. You're welcomed with a fruit, chocolate and nuts basket in the room. The breakfast was very good; it had so many varieties. Staff are friendly and fast when asked for an extra service.

The facilities offered here were absolutely amazing - Hot thermal indoor pools, the spa as well as the whole setting made for a lovely experience during the evening, as they there is absolutely nothing around the hotel or absolutely nowhere to go. The room was exceptionally comfortable with a larger than life bath and high-pressured shower. It was also spacious enough for us to repack our bags without getting in one another's way. Bed was super comfy with great sound-proofing in the room that allowed for deep sleeps Breakfast was excellent - with a large variety of delicious options to suit any traveler. I'd recommend staying here if you don't intend to go anywhere during the evening and simply just enjoy the facilities.

Staff are not attentive and barely speak English - communication was not easy. The location of the hotel is far from all the nice restaurants in Pamukkale and getting to and fro is not as simple.