After a long drive from Izmir in the beautiful hot Turkish heat, we arrived at the hotel. Ali met us at reception and we could not have had a lovelier welcome to Pamukkale. To say our rooms were large would be an understatement. They were huge, with large ensuite bathrooms to match. The swimming pool was also bigger than what it looks like in the picture and was perfect. The hotel staff are amazing. Nothing was too much trouble, including driving us up to the Southgate of Hierapolis and the travertines. The next morning, we had an incredible breakfast. The range of meze (small dishes) was large and of good quality. The omelets were delicious. Our daughter declared them to be the best she has had. The icing on the cake for her was the puppies who were delightful. All in all, we loved our stay and Ali and his family were amazing hosts.

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Amazing service, friendliness & breakfast. While it is surely not an ideal location directly at the busy street, things calm down at night and I bet it's hard to find a better hotel in and around Pamukkale. It is a walk to the main attraction and you will have all the infos right from the start - since the owners really take care of their guests throughout the day

The lights in the room and bathroom are a bit dim and the street in front of the hotel spoils the pool area a little. But that's not why you go there. Use the thermal pools on top of the travertines - that is the real treat!

Hotel is a family-run business which immediately places a large emphasis on making their guests feel comfortable and right at home during our stay. Ali and his team made a great experience for us and their hotel is decorated in a very beautiful authentic Turkish style design. With wonderful Turkish Lamps lighting up the whole compound and also in the rooms. Ali also runs a travel company so he was very insightful in sharing with us recommendations for our stay at Pamukkale. The location of the hotel is very convenient and near the main attraction of Pamukkale, which is the Hierapolis attraction and the thermal pools. They dropped us off right at the gate of the attraction, so transport was not a concern for us. What we appreciate the most, is that because we were not with Tour Groups, the initial plan was to walk back to the hotel through the thermal pools (there is a path). However, bad weather struck and we were 'stranded' at the attraction as it was too windy and slippery to walk down the pools, and we had no transport arranged back. Thankfully, Ali and his team were just one whatsapp message away and immediately he dispatched the Hotel Van to pick us up. Something which we are really grateful for. We definitely felt like part of the family, enjoying wine at the hotel lobby and conversations with the staff. Our best meal in Pamukkale - OBA Grille Time, was also a result of the recommendation of Ali and Team. If you're going to have a stay in Pamukkale, Whiteheaven Suite Hotel is definitely the place to be!

It is a family run place thus you get a homely feeling. Ridwan went out of his way to help us make comfortable…he also organized Baloon ride at a short notice,which was a great , unforgettable experience. Additionally he helped us reach Antalya safely, despite a flat tyre enroute. He kept calling until the issue was quickly resolved. Morning breakfast was a treat, being freshly prepared by a family member. Overall beyond expectations

We had a little misunderstanding in that we wanted a double bed in one room & 2 singles in the other but then we had to be content with rooms which were not adjacent. Ridwan quickly upgraded us to ensure the comfort wasn’t compromised. Great guy indeed…

The staff are lovely, the location excellent and if it had been summer then the pool would have been amazing! We stayed 2 nights here and really enjoyed our stay, it was perfect as from the hotel you can walk up from the southern gate to see the pools. The tour busses drop at the middle gate so you have lots more space to take photos and really enjoyed our stay the beauty of the place by starting at the bottom and walking up. The Roman ruins and surrounding are amazing. I’d recommend 2 night so you have one full day. If you had an extra day (or you don’t like walking) then you could cram everything in like the balloon ride and paragliding. The staff organised a car from the airport, it’s a really long way! So we were grateful for the private car. The staff really couldn’t do enough for you, breakfast was HUGE, delicious and fresh. If the weather had been warmer than lounging by the pool would have been the icing on the cake!

Our room was lovely, as was the whole hotel. The many traditional Turkish lights in the lobby were stunning. There were beautiful blue ones in our room as well. The room was large, the beds comfortable, and the bathroom well-appointed. The owner had lived in Japan and really considered the needs of international travelers. All of the staff was nice. The breakfast had so many different foods, we lost track. We also enjoyed sitting by the pool. The hotel has a view of the salt/limestone/calcium (I forget) park with ruins and was a short walk.

The hotel no longer has a restaurant. They did have pizza delivery. The pizza was not good, and cost 800 lira. We saw the same one two doors away for 250.

The location is excellent and the owner & staff highly attentive. You can actually see Pambukale from the hotel. One entrance at the bottom of the Pambukale steps was a short walk. The hotel gave us a lift to the north top of the hill entrance which was fantastic advice as it meant we toured the site coming downhill rather than uphill. Huge difference. They also gave us towels to use for when we went into the spa in Pambukale Overall a great experience and one we’d be sure to repeat

Not a lot to dislike - honest people running an honest business providing work for local people If I had some constructive criticism it would be a little more lighting in the room. However as you can see I had to find something to write in the dislike section

The location is great, being a short walk from the travertine terraces. A selection of restaurants are also a short walk away and a great bar. We enjoyed the lovely swimming pool and were lucky to have it to ourselves each afternoon. We had a nice welcome from Ali, the hotel manager, and all the staff were helpful.

The air conditioning couldn’t be regulated. It was too cold especially as the lightweight blanket was too small for the bed. However without the air conditioning the room was unbearably hot. The room was not cleaned daily unless you requested it.

We stayed in the hotel for one night in order to visit the Pammukale travertines. The staff were exceptional: Merve was a lovely lady who was very welcoming and friendly, spoiling us with complimentary water and watermelon. Mahmut was very generous, driving us around Pammukale to get to the travertines and shared his Pammukale wine with us. Ali was very helpful and organised our hot air balloon ride the following morning. Overall, the hotel was lovely, rooms were spacious and comfy with air-conditioning and pool was heated. Breakfast in the morning was very good and traditional.

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I enjoyed the warm personality and hospitality, I was first attracted to the large rooms and the beautiful grounds. However, the family and true Turkish hospitality is what will bring me back again.. I live in a tourist town. Sometimes people paint a smile because it's their job. I truly felt I was in a nice hotel, with the hospitality of being invited into a families home. Thank you once again for the amazing stay.

The only thing I didn't like is the fact that I couldn't stay longer. It's a beautiful property. There is nothing I don't like about it..