Nice and clean. The staffs were really friendly and helpful.

The only thing I didn’t like is the house keeping never give spare roll of toilet paper even though the roll is half used so we have to ring up and ask all the time.

Perfect Location close to all Shopping Malls in Bukit Bintang. Very spacious, clean, modern, everything you need and more. Excellent Facilities. Excellent Staff. Special mention to Margaret at Front Check in. There was a small problem when checked in but she went over and above to help resolve this and exceeded my expectations. She was excellent. Also Manager Farah very nice and helpful and always has a smile on her face and nothing is too big her to help with. Would definitely recomend staying here and would rebook again. Thank you

The accommodation is amazing and central. Well maintained and new. I really had a problem with the staff flexibility (Male staff). They were professional and had all the right, but they were too rigid. For example: - I arrived a little bit earlier than usual with my infant, they sent me off and asked me to go back once it is time for check in. I later found out that there was a seating area at the roof where guests sit and wait for their rooms to be ready. - I happened to book two consecutive nights separately, but the guy during check in literally asked me to get back the next day for check in again!!! Thanks God the female staff at the evening helped me out and did my check in for me. I initially booked from another website for 4 nights, but my flight was changed on the arrival date and I ended up loosing 3 out of 4 nights, it is again understandable that I wanted to shift the dates and the hotel didn't accept, but I asked at least for one night to be shifted and still this request was rejected. - Another case was the breakfast, I ordered eggs 5 minutes before the end of the breakfast timings, and was told that it is not possible to get eggs. The waitress had to enter the kitchen 3 times to only give us normal eggs, not even omlete. Also if you reach in the last 30 minutes, they normally don't refill the breakfast items and you would end up having limited choices. The female reciptionist were quite helpful and sweet.

Everything from location, choice of breakfast, modern feel and look. Its really comfy and clean. I love it. My next choice of stay when driving up to KL!

Staffs are not hospitable and not helpful, which is OK considering maybe high season for tourists but still.... Valet is shared with Parkroyal Collection which I found that its inconvenient to keep walking to that side just to inform the valet, back to my point up that staffs are not that helpful.

I really enjoyed our stay at the hotel. During check-in, there was only one staff member attending to all the guests, which took some time, but she did an excellent job. The facilities, location, and the apartment itself were perfect for our stay and appeared brand new. Additionally, the "Balmain" brand bath amenities (lotion, conditioner, shampoo, and shower gel) were a pleasant surprise. The dryer in the apartment was very useful since we were on a trip through four countries, and the kitchen was modern and looked great.

Overall there is nothing to complain except when we reach hotel there was no door man or anyone to attend to us to carry the luggage from the car, it took some time for them to realize that some was arrived at the gate. Anyway they carried all our luggage in trolley once realized. Even though there were 4-5 counters at the lobby at the time of arrival there were only one staff to attend to us.

The amazing room that we stayed. The hotel staff really friendly and cooperative. Amazing location where you can get connected to all the shops and restaurants.

The only one thing I did not like was the bed. It was hard and not comfortable to sleep. But some how we managed during the stay. Please make sure that this problem about the bed is rectified. So that when guests come from their long journey they would all be comfortable.

Central location was a short walk to places like the Pavillion, Petronas Twin Towers and other tourist attractions. If you like the hop-on-hop-off bus, the main stop is located opposite the hotel. We stayed in a two bedroom apartment which was thoughtfully appointed with quality and comfortable fittings - the washer/dryer is a bonus! Travelled with two teens and the space was ample for them to hang out, spread out and chill out. Main bedroom has a great view of the city, it is spacious and comfortable. We didn't include the breakfast option when we booked as we knew there were plenty of food options near the hotel. There is flexibility to 'walk in' and the greeter was very welcoming and helpful - price is very reasonable. The food is a great variety of western and local foods which was delicious and great quality which we enjoyed. The lounge area is spacious and comfortable with a pool table, fuss ball and other things that kept my teens entertained - great view too! There is also a gym which has the right equipment for a holiday work out. We used the swimming pool every day and it was a welcome relief from the heat and humidity. It is a rooftop pool with great views of the city. It is clean and safe with a pool attendant who was helpful and friendly ready to hand us towels - great service! The staff were all very friendly and helpful even the security guards outside the hotel who helped us safely navigate the traffic - much appreciated.

Nothing - would recommend as it is a great place to stay!

Clean, new and well designed. Good quality features and furnishings. The staff are professional yet friendly including the guards, and the location can’t be beat if you like shopping and dining options - it’s next door to Lot 10, and around the corner from Pavilion and a Starbucks Reserve. Loved the well appointed features and the equipped kitchen. The gym is also of a good size with treadmills, weights and various machines. Overall great value for money

As it’s so central, peak hour traffic can be a pain so factor in time to find a Grab etc. Also the walls on level 13 were somewhat thin, we could hear the amorous activities of our neighbours for about 3 days - awkward. The sliding doors in the room tend to stick so may not be accessible for those with grip/mobility issues and the cold/hot water taps are quite hard to determine due to their vague design. On the plus side: Great water pressure and very hot showers.

Booked a one bedroom suite and got upgraded to Deluxe. Get a deluxe if you can as the extra walk-in wardrobe space was really useful to store all your luggage and stuff, and to get ready with all your belongings at hand. Loved the furnishings and decor. Very classy. The downside is a lack of view from the windows. Mine looked into another apartment opposite the hotel. No privacy and no views. Filtered water in the pantry. Washer/dryer worked fine. Bed was large and comfy. Staff were super friendly and couldn’t do more to assist. Reception staff is professional, on the ball and jumped to attention whenever we needed something.

We appreciate the early check in, the daily room cleaning service, every detail of the apartment is wonderful. The staff is very welcoming. Location is easily accessible to all the famous malls in KL. Though there’s no view, but it doesn’t spoil any of the stay. Appreciate the welcome note as well.

Everything everything.