The Holiday Inn Express Hotel & Suites Eugene Downtown - University, was clean, the staff was welcoming and friendly. Breakfast had many choices and the coffee was good.

Our blackout curtain was broken, the automatic control would not make it lower. I called the lobby, the receptionist said he would be up in a few minutes. About 45 minutes later I went to the lobby to check to see if they were busy. No, he had forgotten. He came up to the room and could not get the blackout curtain to lower with the remote.He had to grab it and pull it down. It was well beyond the window, but it was finally down.

The staff was very friendly and accommodating. The room was spacious and nicely arranged. The breakfast was beyond expectation, this should be referred to as a full serve breakfast, there were options for everyone. The lady who was working the breakfast area in the morning (I wish I could remember her name) both Friday and Saturday morning of our stay was very helpful, friendly, she honestly made our stay nicer.

The elevator was slow as molasses, and the internet was also extremely slow. I don't know if it was necessarily a hotel issue or a Eugene issue as we experienced it everywhere we went.

Lots to like - there is a small pool and hot tub good for relaxing with the kids after a long day out. The hotel breakfast was surprisingly good, even for my partner, who is GF and sensitive to lots of other things. Easy to find, plenty of parking, and very friendly staff. Well-staffed, as well. The place was crawling with employees the morning we left.

We had a small problem in our room with the toilet, which needed to be bolted down with more care. Shower stall could also have used a good scrub. These are simple maintenance issues, and we let the staff know about them on the way out. Otherwise great place to stay.

Everything was good, staff (the lady at front was very friendly during check in and she explained everything eventhough she needs to say it again because there's a couple just ahead of me which I almost heard all she said to them) sorry forgot her name, facilities, location and the breakfast it's so good with so much to choose from.

Tiny stain on the bed are probably from coffee, not a big deal breaker, but they need to pay attention a little bit

We've previously stayed at HIE in Lincoln City, that experience made us want to try them in Eugene. All staff was friendly and helpful from reception to room cleaner. Breakfast was great, just not enough space for 6 of us at one table, but we all sat. We had one big room with 2 Queen beds and a hideaway. Perfectly comfortable. Plenty of coffee makings tip!

I'm used to sleeping in a recliner, so the bed was only uncomfortable for that reason. Would be nice to have roomswith recliners - your older guests would enjoy that

This hotel was very close to the freeway which made the location perfect for us. This was a stopover for us. It's close to good restaurants and has a great breakfast. It was the most comfortable hotel we stayed at during our long trip.

If they had a cafe or bar it would have been stellar. However, don't let that stop you from staying there.

Great breakfast choices. The rooms had a nice bench and desk. And very long comfortable chaise lounge. The bed was very soft and comfy.

Walls were very thin and loud plumbing made a huge noise whenever the ones upstairs would flush. I could hear neighbors talking even when they were talking at a low volume. And the shower curtains were too short which made large water puddle when showering.

A very nice hotel in a great location for visiting univ of Oregon. Staff were wonderful , accommodations were clean and comfortable with a nice breakfast offering. Grocery store nearby and room had a refrigerator, microwave and even some paper plates and utensils . Small but well supplied fitness room and indoor pool

Rooms are on the smaller side but we upgraded to a king suite

Walkable to Hayward field/matthew Knight arena Spacious room. Pillows/bedding were great. So accommodating with parking even after checkout. Friendly. Relatively quiet room for a hotel. Everything was great. Breakfast had real options… not just a muffin and an apple.

Manager and another staff member were very helpful with a room change to my preferred layout and then shuffling reservations around to allow me to extend my stay in the same room. Much appreciated.