The suite was large and included a full kitchen, dining room, sitting area, bed and bathroom. The receptionist was outstanding. I booked this for my son and two friends through Booking.com. I misunderstood and thought that I had paid ahead of time with my credit card, but apparently, I had not paid and my son was asked to pay for the room at check in. He did not have a credit card, but he called me, passed the phone to the receptionist and we proceeded to solve the issue through direct deposit. The receptionist was patient, courteous, and super helpful. He allowed the boys to register as soon as I sent him a picture of the bank transfer and before he got a notification from the bank. Then, he informed me when he received the notification himself and sent me a receipt both by WA and email knowing that I would receive WA immediately.

The fact that nowhere on my Booking.com reservation did it explain that the Hotel's policy is to charge you when you arrive.

Provided big comfortable cot for my son. Staff are gems, very helpful, friendly, good cleaning services, staffs are kind to me & my family, security guard is good & helpful. Breakfast is nice, warm milk provided, fruits in a bowl, boiled cracked eggs, having chef to do pancakes & eggs menu, etc. Proper kitchen, big fridge we didn’t cook however we could easily clean milk baby bottles & make a cup of coffee in the room. The hotel is located in nice area, also having very nice restaurants near by the hotel, we love to eat at the Italian restaurants & chilling the coffee shop a lot.

Wish the property has swimming pool. AC the first room was not working we had to move out to another room that a little smaller, the AC of the new room was loud however it’s cold, so we were fine with it.

Breakfast was good more variety could have been provided , but in general chef was super friendly and good . There is a full kitchen in your room this made it super simple to cook my own food and not have to be out all the time . Super markets are very very close .

Accommodation has all amenities inclusive of refrigerator stove and microwave. staff, basic breakfast but good enough fruit and yogurt included. Staff very accommodating, granted me an extra hour after checking out

Location

Back side of hotel a little noisy due to Porsche dealership. Hope next time try front side. Towels NEED to be replaced as they were rough and dingy.

Room was enormous and very comfortable. Breakfast was excellent.

WIFI in my room was terrible. Superfast downstairs but slow in the room.

Staff was awesome

Nothing

Very comfortable and it made my husband and i feel at home, very cozy and relaxing.

Nothing everything was great.

The deck staff was awesome. I can't speak Spanish they can speak English but we made it work. They would just great

Nothing

Location is great. Amazing restaurant right outside the hotel. Bed was comfortable.

The AC wasn't that cold.