If we could give this property 100 rating we would. It was absolutely amazing!! We aren't vegetarian but could become one with the amazing vegetarian offer of PalmAiA! In particular the tacos truck!! But it was also great that they offered non veg alternatives. The location is amazing, the beach is perfect, the facilities are just incredible whilst preserving the natural landscape where they reside! The daily classes where spectacular, we loved each and every single one of them, and the locations in the middle of the jungle or at the beach were just magical. The staff were extremely friendly and always keen to help. And the manager was also so nice and approachable anywhere we met him! Honestly I would 1000% recommend, we left recharged, re-energised and with our tummies happy!

Nothing, everything was perfect

Such a beautiful hotel! Facilities are just wonderful, the daily wellness programme offers a wide choice of options including yoga, sound baths, mindfulness classes. Food is fabulous, we are not vegan and there was lots of options to add in protien. Staff are exceptional, so many to mention, but especially Reyes who kept us topped up with drinks at the beach, Kassandra, our Nomadic guide, and the restaurant staff, Luis, Domingo, Juan and Blass! Plus many more! All staff are what really make this hotel, would definitely return if we get the chance.

Nothing

The location and the set up is unquie; even though it is a resort, one has the feeling of remoteness somewhere in the jungle while having exquisite restaurants and bars in terms of design and scenery. The offering of yoga or various meditation classes is great and the food is super healthy / clean (though not always tasty), which we loved.

The resort is supposed to be 5 Stars but the service is not consistently 5 stars - while the receptionists and the buggy drivers are absolutely awesome, the service at some of the restaurants is not where it shiuld be (esp Su Casa is extremely slow and random - eg needed 20min every morning to get water and coffee and get someone to order breakfast - it is a pity as the location is absolutely stunning). The food offering for non-vegan kids could be improved too. A more tangible concierge service should be offered sat 5 stars place. Also the awesome beach bar is underutilized esp in the evening.

I had an absolutely wonderful stay at this hotel! The food and drinks were exceptional – every meal was a culinary delight, and I appreciated the variety of vegan options available. It was so refreshing to see such attention to diverse dietary preferences. Amazing staff. The beach was stunning – beautifully maintained, clean, and perfect for relaxing or enjoying a peaceful stroll. The hotel itself is gorgeous, with a well-thought-out design and immaculate upkeep that made our stay even more enjoyable. While everything about the hotel exceeded my expectations, I would not recommend the spa services. I booked a manicure with gel polish, but unfortunately, the experience was disappointing. Spa staff damaged my nails, which was frustrating. However, this is not the hotel’s fault. I left the hotel feeling incredibly satisfied and can’t wait to return. It’s a place I would highly recommend to anyone seeking excellent service, delicious food, and a stunning location!

Everything. Difficult to even give some constructive feedback. The whole complex is beautiful, food variety, quality and healthy/ taste balance is incredible, the staff is over prepared and kind. Beach bar was great, the coffe place. On top, this is a vegan paradise, but perfect if you simply want to eat healthy tasteful food. The concept of architected of life is great, but could include some other activities not so focused on healing e.g. the drawing was wonderful, the yoga too. Maybe some group training could the nice?

Only one very minor thing: the bicycles were not functioning well and even without breaks. For such a perfect place, with luxurious standards this was a minus. To be honest it was better to not even have them there until you relate them.

LOVED our stay. Amazing staff, amazing food, amazing facilities, WONDERFUL beach and jungle, wonderful locations for yoga and pranayama.

Could have had more program - the yoga sessions etc got a bit crowded at times. We chose this place specifically for vegan food, and so it was a bit disappointing so many of the staff talked about eating animals, not being vegan, etc. with us. (But - all the vegan food was AMAZING, all the menus were AMAZING, plate size was perfect, loved all the different restaurants, and all staff were incredibly friendly and provided awesome service).

The food was excellent. Yoga instructors were great.

It would have been nice to have free access to free spa amenities like steam , sauna and hot tub.

An amazing hotel for anyone looking for a quality vacation in a five-star hotel in a slightly different style. The rooms are equipped and luxurious. The food is excellent and interesting - a paradise for vegetarians, but fish eaters will be fine. Few chicken and meat options - but you won't miss them. The beach is perfect, just as you imagine. The pools are large and pleasant. And the staff is pleasant, attentive and available but not annoying. This hotel has a special atmosphere, which really allows you to disconnect and relax. Those looking for a marble floor - this is not the place for them. Those who want a vacation in the Mexican spirit - go for it. Suitable only for families with children who do not need round-the-clock entertainment and who are willing to experiment with new flavors. Excellent for couples. Excellent spa. We will be back..

Despite the excellent experience, we lacked the small details that turn a very good hotel into an excellent one: Little surprises in the room or during the day - something that is very acceptable in hotels at this price level. Games suitable for the beach - backgammon, chess, wooden thinking games - everything suitable for the relaxed atmosphere. The nights are completely quiet and nothing special happens in the hotel. We weren't looking for concerts and parties, but how easy it is to organize something a little different with the hotel's special values ​​that give a final touch to the nights as well. It is very lacking.

LOVE Palmaia - the experience was incredible! Enjoyed all the sessions (especially Pranyama and Yoga)! This is vegetarian HEAVEN and as someone who finds other all-inclusives mediocre when it comes to food for vegetarians, this really is the BEST - Food is DELICIOUS! Beach is beautiful and property is well maintained! Would definitely go back!

Continue to invest and improve on the classes/sessions offered. We enjoyed these classes and I don't want the hotel to lose sight that this is a very important aspect of our stay.

AMAZING 10/10, 100% recommended!! This place is a gem. The facilities are elegant, modern, comfortable. The beach is absolutely stuning, I would say best beach in all playa del carmen, beautiful tourquise color, no seaweed, calm waters. The ocean front room view is breath taking. Attention/service from all the staff in every corner of the hotel is the best, everyone is kind, helpful, smiling, happy. The food was DELICIOUS, I am not vegan but I like health food and enjoyed every meal (all included, even the room service was delicious), there are animal protein options if you like. The drinks are amazing as well, very exotic, all of them are offered with or without alcohol. The clases (yoga, breathing, meditation, aquarella… and more) are the magic touch of the stay, all of them included. This is the perfect hotel to relax and connect with yourself, nature, good energy and people in the same frequency. For everything that offers I think the price is fair, for me every penny was worth it. I can’t recommend enough. I will definitely will be going back!

The transportation offered is way to expensive, there are better options to go from airport to the hotel and vice versa.