The location was perfect but it was still quiet. The room was very comfortable and clean. The staff were very friendly and good to my daughter We all loved Alina the robot butler

I was extremely impressed with everything

Location was great, right off of Times Square and Bryant Park. Easy,quick access to the Subway. Lots of restaurants and shops nearby.

Lobby was a bit small but they did a good job of maximizing the space they had.

Our stay was almost perfect!! Particularly appreciated was the friendly, but always professional, behavior of Ron and Stephan in the dinings area.

The average price of meal in the menu maybe is a little high.

The buffet selection for breakfast was fantastic. Lots of choice and something for everyone. It saves you so much time in the morning, just popping downstairs instead of searching for a breakfast place.

A small grumble only. The room didn't have a mirror above or near the desk. I have to sit and blow dry my hair but had to prop up my tiny mirror to see what I was doing. It also needs more light on that side of the room. All ladies need a mirror near the socket for the hairdryer. No use having a huge mirror near the door when you hairdryer plug won't stretch that far. It's not just your hotel, I've come across this issue before. Hotel rooms designed by men possibly?

Modern ‘boutique’ hotel in a great location just off Times Square. Spacious room (for New York). Very pleasant and helpful staff. Would definitely stay here again

Even on floor 15 could hear noise at night from Times Square but not too intrusive. Breakfast choice a little limited over the week but still acceptable.

Nicely designed and helpful staff

The “urban view” promised on your advertising, was really a brick wall and the room was dark all day.

This hotel has everything you might need as a first-timer in New York. It has spacious and cozy rooms, equipped with everything you need and more, such as an empty fridge for your drinks and food, a good hair dryer, clothes iron, and even a sleeping machine with white noise or animal sounds if you need a bit of help to fall asleep. Knowing that I have an iron and an ironing board in the room really helped me relax while packing for my trip. We also had a big umbrella in the closet, as well as super comfy bathrobes and slippers. The view from our room was stunning, and there wasn't much noise, just an occasional siren which was muffled and didn't bother us while we relaxed or slept. We also couldn't hear any of the neighbors! They also provided us with a free Nespresso machine, tea, and coffee pods. The staff was super polite and helpful; they really offered help and went out of their way to let us know we could ask for everything we might need. Such an atmosphere really helped us relax! From the reception, doormen, bartenders, cleaners, and waiters at the bar - everyone was super nice. The location is one of the best in town - you have Times Square and metro stations just a couple minutes away, a 24h open CVS, Whole Foods, Joe's Pizza, Broadway theaters, Bryant Park, and so much more just a couple of steps away from the hotel. The public Library, Summit One Vanderbilt, and Grand Central Station are also very easy and close to walk to. We appreciated the happy hour with a free Aperol spritz every day from 4-6 PM, and it was super refreshing after our busy day of exploring. We also had the opportunity to dine at the AperiBar, and needless to say, the food was fantastic. We had oysters, a pizza, and a steak; everything was heavenly. Their cocktails are also fabulous. We'd absolutely recommend LUMA to everyone who is coming to NY for the first time and wants to have a perfect, smooth base for exploring.

Nothing - everything was great.

We were on the 4th floor. Very quiet. No view but very cozy. I was very thankful that I was able to control my room temperature. Even in the winter i prefer a cold room to sleep. The black out curtains were amazing. Bed was very comfortable and bedding was breathable. The staff was kind and accommodating. In the evening before bed we had a nought cap at the bar and a dessert; the fig dessert was to die for. I would defiantly plan to stay at LUMA again. A quiet boutique hotel in the middle of all the New York action. Everything is walkable. Bryant Park is out the door to the right. It was amazing . Thanks LUMA.

The room was a bit small, but again who is there to be in the room? It was a king bed for 2.

Lovely hotel with nice decor. Convenient location, Spacious rooms, friendly staff, nice bar

The breakfast could do with more choice of hot food

From the moment I arrived, the reception staff showed incredible kindness and attention to detail. Upon my request for a kettle, it was already waiting in my room when I arrived. Such thoughtful service is truly appreciated. I could enjoyed a late check-out too. The size of the room and the bathroom was remarkable, especially considering New York's standards. It provided a comfortable and spacious stay, which made my visit even more enjoyable. Additionally, the breakfast service was exceptional. I must commend Ron and Santiago for their attentive and friendly service, which made each morning a delight. The housekeeping staff also deserves a mention for their diligent work and great service throughout my stay.

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