The staff was exceptional. the facility was very clean. the free breakfast was very good with lots of choices and lots of food. The décor was very simple, but the paint colors are restful, and we had a nice view from the balcony. The doors were soundproof on the balcony. So outside noises were not noticed. In fact it was quite soundproof. The bed was really comfortable. I wish my bed at home were as comfortable as that one. we stayed 22 days and had a good time exploring the little town of Arcos de Valdevez.

I am handicapped, so that navigating the cobblestone streets and sidewalks was quite difficult for me.

Very friendly and helpful staff, the hotel is exceptionally clean and the beds are so comfortable. We were a family of 4 and the rooms are well set up for accommodating young children. The rooms are cleaned daily and there is a lovely view and balcony to relax. The breakfast is a good choice and refreshed regularly through the morning sitting. We did the evening buffet one night and this was also nice and good value for money. The spa is a an added bonus with pool, sauna, steam room and jacuzzi!!

We stayed during Carnaval weekend so it was really busy in the spa, the pool is small so filled up quickly and the water in the hot tub soon became dirty.

The location across from the gym/pool and natural cafe was a pleasant surprise. Easy to walk to town and nature paths nearby. Great view outside of hotel room. The suana was perfect reset to the day.

The hot food on breakfast was quite salty & oily, so we enjoyed the bread, the fruit and oatmeal. I also prefer fresh coffee instead of out a machine, that’s just me. The scent that the hotel pushes from the vents was quite strong for our senses. When we asked about it the Concerige said they would put less aroma in the vents during our stay.

Nice room, good breakfast and dinner, with very friendly restaurant staff. Bed was very comfortable.

Google maps brought us to the rear entrance of the hotel, which was not very attractive, and needed some attention: we wondered what sort of hotel we had come to! However, whilst first impressions were poor, the hotel turned out to be very clean and comfortable, and the half board option which we had booked worked out very well. We would be pleased to stay here again.

The breakfast was excellent. The room was very clean. The staff was very friendly and helpful. The car parking has a lot of space and it is right in front of the hotel. The hotel is in walking distance to the city center.

The bed was big, but not very comfortable for me. The spa seemed nice, but it was a little too crowded, so there was not space to enjoy the amenities.

we went for a night as a family of 6 and we just loved every single thing at Luna, the place is simply amazing, the weather was favorable so we spent the afternoon at the pool, the water was surprisingly warm, I don't think it's heated but it was in a really comfortable temperature. the room was so comfortable that we didn't want to go back home! if you have the option to have the meal included just go for it! I can't describe how good the food was, we had codfish and we really loved it, there are plenty of options for the kids as well, and it's buffet, you don't even have to wait to get served, if you have kids that's a great advantage, last but not the least, the staff was really friendly! big Shout out to everyone that makes this experience such a great one! I'll for sure be back!

The hotel is in a perfect location. The room was big and very clean with a big patio door leading to a big balcony facing the gorgeous view of the mountains. Comfortable bed and pillows. It’s within walking distance to town where you will find lots of restaurants and coffee shops. A delicious breakfast was included Definitely recommend this hotel.

Nothing

Lovely location by the river within a very short walking distance from the town. Ample parking space for those reaching Arcos by car. I would stay there again if I needed to go back to Arcos.

Spa and wellness area is old and needs some work. The restaurant is not bad however expensive for what it is.

Mostly everything was ok - the service and staff were friendly and helpful (especially in the lounge/bar). Spa area requires a bathing cap (which we didn’t have) so we never tried it out. All in all everything was ok - given the price…

The dinner in the restaurant only really had a single menu with 3 courses - no a la carte - although we only ordered the appetizer and that was ok as well (paid only a portion of the menu price).

The hotel is very well positioned across the river and within walking distance from the small town. Comfort was as expected and it has large rooms.

Some upgrading and updating is needed however this did not diminish the experience.