It’s a large family managed hotel, with a familiar sense. It has a lovely spacious sitting room by reception and a working lift to get you to your room. The cleaning staff are very friendly and the hotel owner is a legend. It’s located right in the middle of Luso centro so all is in reach. The bedroom has good air conditioner which is brilliant for the hot days. This hotel has loads of potential and I know it’s being improved each year.

The pool area needs proper ventilation for the condensation. Bedroom housekeeping needs a little more attention, in particular hoovering the floors. The sitting room on the 4th floor needs to become functional. Its currently looking more like an abandoned dusty room. It’s a shame because it could be a lovely space. The reception staff needs to have a space for their discussions away from the clients space. They are often heard and seen arguing and shouting with each other.

They have now a indoor swimming pool in 2016 when I came with my children even the elevator wasn’t working, now it was and the little touch of the pool after traveling it was just good

No parking near for disabled people

Overall the hotel met a medium/high standard. The view, the breakfast and the location. The room was very comfortable.

The toilet in the bathroom had a urine smell. The games room had a humid smell. The snooker table needs a new clothe.

The staff were really helpful, and friendly. They were considerate, and especially helpful with showing me how to access transport to nearby towns. I enjoyed staying in beautiful Luso, and I'd be happy to return to this hotel.

Nice staff, good sized room, included breakfast.

Thin walls, there were kids next door screaming until 2 AM, which prevented ud from sleeping. At 6 A the staff started making noise also, so all in all a very poor nigh of sleep.

I work online while traveling, and was staying at a friend's place in Penacova, but it was super cold so I came here because I saw it was a good price and had WiFi and air conditioner heating in all the rooms. I was very pleasently surprised. The staff are so friendly and super helpful, the hotel was dated but with super comfortable beds, with a spacious breakfast room, indoor dip pool which I didn't try but good to know fur next time. The room had great curtains fitted blackout, no street noise over night, and best of all the bath has spa bubbles!! The hotel decor is old, fashioned, but it's stacked full of interesting artwork and the location is just brilliant, 20 mins walk to the forest and 30 mins to Buçaco Palace. I will stay here again.

Can't think of anything actually. I booked 3 additional nights

Inner swimming pool, friendly staff, and basic but decent breakfast. Comfy bed and pillow.

Small and a bit dated bathroom.

Lovely views. Comfortable beds.

Note that you can not use the pool without a swimming cap. The air conditioning in our room did not work.

Relaxing and wonderful place, all the team are very kind.

Nothing bad, except for one noise night, people from outside at the street.

Indoor pool, Room was very nice

We could hear other people using the bathroom in the room next to us