Beautiful updated hotel with nice rooms and amenities. The pool is amazing with a lazy river circling it.

Was surprised by an additional $50/night resort fee charged by the hotel in addition to my Booking.com amounts. And parking was $36/night.

Carlos immediately rectified a previous wrong. The service once we checked in was pristine. Shane, Joe and everyone at Harvest Bistro was amazing. We loved the redesign, the modern upgrades, and the traditional service we're used to in staying here often. Room was clean, modern, and in a good location. Room Service was outstanding. The Market was superb as always.

I didn't like my experience because our reservation got messed up. I spoke with a woman named Jill who was very abrasive, very discerning, and insinuated I was a liar. She couldn't locate my reservation, and gave me homework to fix it, even though it was no fault of my own. Furthermore, I was told by both property, and booking.com my reservation was correct and valid. I was treated poorly all the way until check in, and feel as though the property didn't need to address this issue, which I still would.

The premises are truly impressive, sprawling lavishly over vast areas in conjunction with its sister hotel, Waldorf Astoria. Quite a few superb restaurants are available in either building, which are connected via a long corridor. The pools on both sites are comfortable, and the lazy river can keep one enthralled all day. Make you almost forget, or want to forget about those Disney tickets... The rooms are spacious enough and the layout quite as expected. The shuttle to the Disney parks is on time and in the form of very modern, air-conditioned coaches. Breakfast is a bit more than expected - a rare find for us. Beds & pillows are top level of comfort, which I have found to be a standard in Hilton hotels.

The rooms and just about everywhere was clean. The pool was nice. Front desk was a great help. Can't remember his name, possibly Pete or that could have been the pool guy but he has a UK accent. Really nice guy.

The pool servicemen were really slow. Maybe add extra of those for faster service. The pictures on expedia sre not the same as the room. We thought we were getting a room with a king bed and stand up shower. We got 2 queens and a combination shower

The hotel was clean and everyone was. Helpful. We didn’t try any restaurants but was very impressed with the micro market. Lots of variety and healthy choices. The pool and lazy river were perfect for after a hot day in one of the parks.

I self parked. Unfortunately my key card never worked and apparently the scanner didn’t work for many.

it was in a good location, beautiful and comfortable. There was a great breakfast buffet.

Disappointing having to chase staff to get a drink and food in the lounge after a long day on our last night. Took multiple tries to get order right. I’d expect better.

The pool was great for kids. Breakfast buffet was good. Staff were very friendly. Things were clean. Overall it was a good deal compared with other Disney hotels.

It was close to Disney but a little far from Universal. There was a larger and loud medical conference going on. An airport or park shuttle would have been nice.

This is a superb hotel. The hotel staff were incredible, without exception. They were extremely courteous, helpful, cheerful and friendly. The buffet breakfast was delicious with omelettes and eggs cooked fresh whilst we waited and a vast selection of pastries, fresh fruit and cereal available. The hotel was spotless both inside and out and the pool area with lazy river was just gorgeous. A great location for Disney parks with an easy to use courtesy shuttle. Wonderful!

My one criticism is that my room was not ready until 6pm. Whilst I appreciate that having everything spotless and ready on time is a major challenge and the hotel does provide an area where luggage can be left in these circumstances. It would be really helpful if they could at least offer some free refreshments and facilities to change / shower so guests can go outside and use the pool area rather than wait in the lobby.

very family friendly, easy going, modern and bright. we used the shuttle to Disney, worked out really well.

housekeeping services where not excellent, they changed towels but didn’t clean at all. my bathroom was dirty and floor had hair and stains after two days without cleaning I had to ask.

Beds and mirrors in the room . Bake fresh cookies and coffee. Lazy river and pool

The rusted overhead by lazy river The old chairs cushions they were dirty. The halls where very hot no AC