Book Santa Fe if you want a less-expensive Disney Hotel. The biggest two benefits to this hotel: 1) Gives you the extra hour of hotel-guest only access to the parks (allowed us 4 rides in a park before the standard entrance started); 2) It's within walking distance of the parks (15ish minutes). Aside from that, some kids might be excited by the Cars theme and--if you were arriving by train--you could walk 200 meters from the train to the pickup point of the hotel shuttle (that runs all day, every 15-20 minutes or so).

If they had air conditioning, I didn't find it. Hotel is in good shape, but certainly due for a refresh. The onsite restaurant is convenient, but not a highlight. The food is fine; however, the buffet required full payment just to enter and sit down (I.e., I don't eat breakfast, but I got to pay for myself so I could escort my child); unless your family will really enjoy that buffet, there are other options in the Disney village area (for breakfast and dinner) or several places in town for dinner (if you have a car). The shuttle works fine, but it gets crowded and the location it drops you off is still a bit of a walk...if you're able to walk, you're better off walking.

The reception staff were so friendly - they gave my little boy some badges and stickers and made his day. The rooms were clean and had everything we needed. The location and theming were great. The access to the Disney parks was great and although we didn’t try the buffet, it was very reasonably priced and looked nice. The shuttle bus was convenient.

It was very hot and there was no air conditioning - the fan was very loud but we had to keep it on all night, I probably wouldn’t book this hotel again April - October just due to the lack of air conditioning. I would happily stay here again in winter.

Staying at Santa Fe is always great, the facilities are all close by. We had ended a 3 night stay in another on site hotel and decided to stay out last night at Disney instead of an off-site hotel, before the long drive home. This meant we could stay in the parks till late and have a relaxing evening without having to pack the luggage and grandkids in the car just to move to an office site hotel. The luggage was moved from our previous hotel to Santa Fe for us to collect at our leisure. The check in staff were great, we were able to get adjoining rooms with other family member who also extended their stay. In the morning we had a great breakfast at la cantina. Then it was sadly time to leave. If you are looking for a budget friendly stay on site then Santa Fe is for you.

A fantastic stay as always, incredible theming, staff are always so friendly with our little one and us! Character meet and greets in the lobby every morning, free shuttle to the parks but also only a few minutes walk to the park round the back via the lake, very nice walk. Hotel Cheyenne is just over the bridge to the back of the hotel so you are able to visit that hotel if you wanted to. Food in the hotel is very nice too, good selection for the kids and adults, Tex Mex food is the speciality of this hotel so if you like that type of food, if not Cheyenne is just around the corner with BBQ type food. Can't fault anything with the stay, staff are incredible and professional as always

Marion was absolutely lovely, she worked on the reception Tuesday after 7pm ish time and honestly went above and beyond for my family. The room was warm, clean and had a working TV and nice bathroom. It's a quick walk to the parks also

We were left a little disappointed this time compared to our first time staying at this hotel. Staff on our check in day weren't the nicest, seemed a bit "i don't care" And wanted to quickly get through the que as quickly as possible without actually listening to guests. We didn't get a postcard from the hotel left in our room this time which my daughter was disappointed about

The rooms were very very clean , the hotel felt fresh and the energy from the staff was lovely . People were extremely friendly and helpful . Made the stay even more special. Apart from the decor in the restaurant being a bit dated I can’t h detract why this hotel is only a 2 star????

Only negative was the cashier in the restaurant very rude and disinterested in the guests. That was the only downfall

Staff were great, lots of breakfast choice

Everything was fine

Our family loved the Cars theme and that we got to do the magic hour at the park for 2 days.

The hotel definitely needs some updates, they need to change the light bulbs outside the hotel on top of the buildings where all the little cars lights are. Tons of those lights were out so it looked kind of sad. There was no coffee maker in the room. The towels were paper thin and rough. The room got very cold the first night because the radiator wouldn’t kick on even though I turned it on. For a Disney brand hotel it was kind of underwhelming. They definitely should also have an indoor pool.

Good size room, well themed. All of the staff we spoke to were polite, upbeat, and very helpful. Food was good in the restaurant, lots of choice even for me who is rather fussy. The buffet was well priced with a drink included, and there was plenty of seating available. Took around 20 minutes to walk to the Disneyland parks, but it's a very easy route. Sign posted well, and all safe footpaths. Exactly what I would expect from a budget hotel, no frills but clean and comfortable.

Plenty of space for a family of 5 over 2 adjoining rooms. The staff member checking us in (Herve?) was incredibly friendly and informative. Only a 15 minute walk to Disney Village, or a 5 minute ride on the shuttle. Great luggage storage facilities. Starbucks on the premises.

Had do not disturb signs on both our doors as we had 2 family members who were sick and didn’t want to be woken. Housekeeping just kept knocking and knocking until we woke up and opened the door. They were also yelling at each other down the hallways (granted it was mid afternoon and they probably thought all guests were out). Upon arriving at our rooms at 10pm the first night (in the building furthest from the reception) we found our keys hadn’t been activated, so had to trudge all the way back only to have one of the receptionists yell at me that I was in the wrong queue, yet had been told to go there by another staff member.