The hotel is stunning, nestled in lush greenery that gives you the feeling of being deep in the jungle. The rooms are bright, clean, and well-maintained. The pools and hot tub are beautiful, and the front desk and hotel staff are genuinely warm and welcoming. The location is exceptional—close to everything, yet serene. Room service and dinner quality were both quite good.

The breakfast was underwhelming, more in line with a 3-star experience. Service during breakfast felt slow and disorganized. The massage we received was excellent, though slightly overpriced and outsourced. We’ve stayed at over 20 hotels across Costa Rica, and this was the first that didn’t offer a coffee machine in the room, which was a surprise. There’s also a noticeable tendency to upsell on everything, which somewhat detracts from the relaxed luxury the hotel aims to offer.

Look no further, book this place - we had the best stay! Firstly, it is the best location, short drive to Puerto Viejo but also walking distance of plenty of great restaurants and supermarkets nearby, you can even walk to the Jaguar Rescue. It feels like you're right in the jungle, the landscaping around the hotel is done so well, with the boardwalks through the trees, so all rooms feel really private and quiet and there is wildlife including sloths right amongst the trees in the hotel! Breakfast was great, and in the best spot looking right at the beach. The pools were lovely (we found three during our stay) and all the beach loungers etc. Staff were all really friendly and helpful and nice. DO NOT MISS the morning wildlife walk with the Jungle Man!! We saw eleven sloths in one hour as well as toucans, monkeys and much more! That guy is a legend.

I could nitpick but I just don't want to. Overall I think this place is great value - it is affordable luxury!

Everything about this hotel was brilliant. The room was well-designed, clean and functional and very comfortable. The breakfast, included in the cost, was excellent, especially during the week when they had a menu rather than the buffet. Hotel pool was lovely and the beach was beautiful, although not great for swimming because of the currents. Daniel and Angel made us particularly welcome.

I can't think of anything. There was a problem with the air-conditioning one evening, but they dealt with this exceptionally well and immediately found us an upgraded room and apologised.

The hotel needs to sell itself better as the hotel is much bigger and more beautiful than presented. It is in an excellent location, has 2 pools and one warmer one. The beach is the highlight of the place and the amount of sloths EVERYWHERE(!!). So much wild life around. Breakfast was excellent and we ended spending hours every day at the beach and ocean with so many beds to sun bath. Only issue I would say is how expensive the bar is - like ridiculous expensive but again it is not really part of the booking anyway. Main staff member (tall lady) was very lovely so thumbs up to her. Kids loved it and it really was worth the money. Downside - there is a type of bird there (small and brown) that likes to wake everyone up around 6:30AM - good luck :)

very expensive food and drinks at the beach bar.

The hotel is one of the nicest in the area. The staff are super friendly and helpful, the setting of the jungle is beautiful and the rooms are spacious, clean and modern. Gigi’s restaurant has a really good menu and the food is tasty and high quality. The hotel has several pools and a beach club that is a perfectly chilled out place to relax so there is something for everyone. I would highly recommend.

The hotel is about 3k outside of Puerto Viejo so if you want lots of restaurants and bars close by, this is not the case.

The rooms are large and have a private outdoor area. There are two pools and a hot tub, as well as a private beach area. Breakfast was great with lots of options for different dietary requirements. There are lots of restaurant options within walking distance, as well as a pharmacy and a couple of supermarkets and tourist shops. It is also only a short drive to puerto viejo.

The private beach is not a safe place to swim due to riptides. I wouldn’t recommend walking into puerto viejo along the road as there is no pavement. There was not a lot of shelter in the outside areas to keep things dry when it rained.

The hotel, the staff, the location are all absolutely PERFECT!! Our condo of rooms was right across the street from the hotels restaurant, which was also beachfront and only feet from the ocean. Absolutely paradise!! Would be great if they offered an all inclusive stay, but it sure won't deter me from going back. The rooms were all starch white, super clean, and very comfortable. The staff is AMAZING!! They were all very friendly, accommodating, and will help with whatever they can. They are also very knowledgeable about the area and attractions. They helped plan our outings and suggested things for us to see and do. The size of our room was bigger than what we had thought. 2 comfy queen sized beds. Fridge, coffee maker, large balcony, and big bathroom. Was all very nice! I LOVE this hotel and I can't wait to go back! I will definitely stay here again. And, we had a baby sloth in the tree off of our balcony. Completely amazing!!

Only breakfast is included in the price of the stay. We found the price of food and drinks very expensive. The pools are NOT heated. They were all too cold to swim in.

Stylish luxury completely immersed in nature. The restaurant and beachclub with second pool at the oceanfront are amazing and have delicious choices One out of 5 higher class hotels we stayed at during our 2 week trip and we all liked it best. The combination with a huge private beach area is perfect. We liked to see some agutis on the property. I got cake with candles, singing waiters and balloonflowers for my birthday! Good to know: you need to cross a street between hotel and restaurant/beachclub/ocean.

Nothing.

Absolutely everything! The room (junior pool suite) was large and spotless - totally white decor with 2 coloured cushions that were changed each day. Breakfast was buffet on the weekend and menu choice on weekdays. The restaurant had 2 excellent chefs and the pizzas were great, also I had a burger that was offered med-rare (unlike the incinerated European regulated ones) which was one of the best I have eaten. Hotel staff were great, you genuinely felt like you were amongst friends. Daniel (evening reception) was a pleasure to know, but all the staff were a credit to the HR team. The morning Yoga is a must! I tried Yoga for the first time and am now a convert. It is included in the room price but a tip always helps. The position of the hotel means that you can walk in both directions on the beach for miles.

Maybe an English speaking news channel (BBC or CNN) on the TV, but there were links to Netflix and Prime so it is a minor comment.

Away from the center of Puerto Viejo, just enough so is quite but close enough to go anytime we wanted. Great front beach property.

Our room had a nice balcony but looking at a neighbors house so it was a bit weird sitting there and looking directly into someone’s property. Not that they were rude or anything, everyone in Puerto Viejo is super nice, just the thing about looking into someone’s property from your hotel.