I am very satisfied. The receptionist helped to bring my belongings to my room because I got scared with technical issues of elevator. Room was very nice. And receptionist who worked the next day understood my situation that I was hurry up to not miss my flight and make my check out quite fast.

Small minus there was no slippers in the room usually free available in hotels. The other thing I was not satisfied with dress code of young lady waitress in Restaurant. Her shirt was inside her jeans and trousers was very tight what made accent to her figure a lot. From my opinion waitress must look more reserved and walk reserved. Especially when she pass away married couple. Other option to use middle long skirt instead of very tight trousers. Other woman who was working there in the same time used her shirt outside her jeans and it looks at least more suitable. Best Regards

Location was perfect for airport but also great transport links to the city - easy to get in and out and transport system inexpensive. Rooms were comfortable and they placed us as a family group (2 rooms) close together (rooms faced each other across corridor. Good facilities and everything was lovely and clean. Staff were friendly and helpful. Fridge was fantastically helpful for drinks and fruit as rooms were warm.

No conditioner / so close to airport you would be nice if you’d get separate conditioner due to flying rules etc. most of the family were ok but for those of us with longer hair please a bit of conditioner! Also coffee and tea provision was slightly disappointing - two pods or two coffee sachets and one teabag! …and allowance was not refreshed each day - we had to ask. Would be good to get that replaced each day - I don’t mind about towels and bedding but slightly more generous coffee allowance would be good!

The breakfast was fairly good. Coming from Canada, I thought the food/restaurants were expensive. However paying less than 20 euros each for a decent buffet breakfast compared to other places we stayed was ok.

We arrived early at the hotel as we had to be out of our previous hotel by 11 am. We arrived just after noon. They had rooms available, however there was a 30 euro charge to get into the room early (3 hrs). I let them know we would be out in the morning by 7 am. They didn't care. Still 30. We had a view of a parking lot at the side of the hotel. There was a charge if we wanted a better view I think it was 13 euros. I skipped it on principal. They were not anywhere near full/busy so I just thought they should supply the best available. ( I didn't join there rewards program until I was waiting in the lounge)

The location is excellent for the airport and train station with direct trains every 20 minutes into the city centre. The room was very comfortable, with a nice bathroom and excellent shower. Although there was a limited menu in the restaurant, the food was good, but a little more expensive than I would have expected. All of the staff were very good. The open plan ground floor, with the reception area adjoining the bar, which is next to the restaurant, is designed very nicely and is a very pleasant environment in which to relax.

The breakfast was satisfactory, but the choice of hot food was limited.

I had to stay for one night after a late flight before further travel. For this purpose the location is great, just few minutes of walking from the airport terminal and the corresponding train station. The isolation is also fine, there was mo problem with noise from the airplanes. The staff is friendly. The room was spacious, and there was everything needed. Small fridge was also available. The breakfast was fine, just as expected for a short stay hotel. The photos were matching to the real appearance of the room. For waiting for an early flight or having a rest after the late one, like me, definitely a good choice for a good price.

It seems the room was cleaned and prepared too far in advance, as there was already dust on the bed linen. I would suggest replacing some of the towels, they are too old. Unfortunately, I also found some hairs on the bed, but I didn’t ask for replacing the linen because I was too tired. I travel a lot, and have to admit, I start facing such an issue in more and more hotels in Germany over the last few years. The juice at the breakfast from the vending machine was too much diluted with water.

Brand new and reasonably spacious room, good quality of bed, very good walk-in shower with good water pressure, room very silent despite of being next to airport. Airco works really well, on the lowest mode you don't hear or feel it. Airco is important in this hotel as you want to keep the windows closed to keep out the airport noise. Breakfast reasonably complete, especially the fact their there is fresh, cut fruits.

Breakfast could be improved by adding a. a selection of fresh nuts to go with the morning muesli b. fresh juices (now it's the standard orange / multivitamin juice machine).

Breakfast was just amazing. I could request gluten free bread and there are vegan options as well. The location is quite convenient. The acommodation was perfect for three people and the bed quality excelled our expectations.

Leaving. Oh, the staff should provide accurate information regarding the boarding stations. We were directed to one that was open but whose plataform was not being used for boarding. For this reason, we had to carry luggage down the stairs for no reason and it took us another hour to get to the right plataform - it is inside the airport for future reference.

Dinner was great - the restaurant had gluten free bread to sub out for my burger which was unexpected and delightful (gluten allergy) since GF bread wasn't listed on the menu (probably change that). Location could not be beat for the airport!

I honestly didn't realize the hotel was outside the airport (stupid American), so I stood around for a bit trying to figure out what "Terminal 1 and 2" meant. The shower was great, but the water did manage to escape the shower area a bit, just needs a better seal. Two pillows per bed would be amazing!

Very happy with my choice of spending two nights at IntercityHotel Berlin Airport: Such a convenient location adjacent to the airport terminal and train station – both Deutsche Bahn and S-Bahn. It was very easy to catch a direct train to and from the city for some sightseeing, and I loved the stress-free, hassle free short walk to the airport terminal to catch my flight the next morning. My room was comfortable and well appointed and completely soundproof, breakfast was good, and staff were friendly and helpful. I recommend IntercityHotel Berlin Airport.

The location is great - very close to Terminal 1, the airport S-Bahn/rail station and the airport bus stop. The staff were very helpful and friendly both at check-in and check-out. The restaurant remained open until 11.00 pm, which was really useful as I was arriving off an evening flight. The room was comfortable, meeting all my needs. Payment for the room was on arrival, with payment for food and drink on the spot, which made check-out really simple.

As I had not been through Berlin-Brandenburg airport before, I struggled a bit to find the hotel; although Google Maps shows it as right by the terminal, it is not actually visible from outside Terminal 1 (it is behind the Steigenberger Hotel). Once you know where it is, it is quick and easy to get to, but a sentence or two of directions would have been helpful.