We loved almost everything about this hotel: - Great location, a few minutes walk away from the Zoologischer Garten transport hub with S-Bahn trains, U-Bahn (metro), buses; with 2 shopping malls round the corner and lots of eateries nearby. - Amazing breakfast, with a few hot dishes, freshly made pancakes, all types of eggs (hard- and soft-boiled, scrambled, omelette with toppings), dozens of cold cuts, cheeses, all imaginable condiments, fresh and pickled vegetables, quality fruit (not bland tasting like in many other places), lots of yoghurts, breads and muesli to choose from, wonderfully moist chocolate muffins with coconut filling, even a cake (German variety). - The room (in the new wing of the hotel, though I believe we were upgraded for free): spacious, clean, with very good blackout curtains and a soft carpet. - Quietness of the room (despite the central location it was really quiet in the room). - Large and soft bed (which is extremely difficult to find in a hotel nowadays), so I could finally wake up with no back pain, as opposed to most other hotels. - Modern and spacious bathroom that had great lighting, a makeup mirror with zoom, high-quality toiletries, a bath and a shower which is really convenient. - Strong Wifi. - Quiet AC.

- Strong food smells outside so we couldn't open the window at times. - Pretty weak AC, which is probably not so bad as it won't give you a cold, but it can be a problem when it's superhot outside.

We loved this hotel, everything is thought of. Reception staff and concierge are very friendly and helpful. Rooms are of a very high standard with staff offering cleaning and turndown service daily during our stay. Hotel has a pool and spa services. Trendy Gin Bar located in the hotel with wonderful restaurant offering steak and other food options. Special mention to the Breakfast Staff and Mater Di. Even during the busy times, staff were excellent and never appeared anxious and under pressure. The range of food for breakfast was the best we have experienced.

Nothing, we had a really good experience in a wonderful well run Hotel

Just EXCELLENT ! The hotel is in a great location in d centre of the city, all amenities nearby. Superb comfortable room., very comfortable bed. The bathroom is just fantastic there is a bath but also a shower all of the highest standard. The staff are friendly and go out of there way to help. Indeed it’s a rare find. Would recommend it anytime Great value for money too.

Irrelevant question Liked everything

The location was amazing. It was literally opposite the zoo & bus stop. Walking distance to a nice area of shops & restaurants. The hotel was spotlessly clean. The rooms had everything you could need. Breakfast was beautiful & a great selection. The staff were so friendly & helpful, they couldn't do enough for you. We didn't speak a lot of German but the staff didn't make us feel embarrased. The swimming pool was a lovely addition to our stay to relax in.

Nothing at all

I stayed there with my wife from November 2-8th, 2022 . I had a 2 day meeting then we stayed for tourism . Excellent perfectly central location to EVERYTHING , Couldn't be a better location . Check-in was smooth & easy as was check-out . Staff at the reception were always very helpful . The young man who carried our luggage for us Bruno was decent and very polite . Reception staff were also very nice at all times . Breakfast is my main meal & it was simply the BEST i have ever had and i travel a lot everywhere ! a perfect 10/10 ! Including those who greet you and the servers ( Ziad i think was his name ? ) . Again , i must stress the location could not be better . I definitely recommend this hotel

The mattress was a bit soft for my back which sometimes acts up on me but then that's really a chronic problem due to an old car accident .

It is a comfortable quiet and clean place to stay, with good breakfasts. Everything looks shiny and new, beautiful lighting. I liked it's gym and pool too, because it wasn't crowded at all when I used them. There were some snacks in the room with the smallest fridge I almost didn't know it was there and a huge TV by bed in case anyone needs that. Good work desk and comfortable furniture. If it is raining, there is an umbrella in the closet for you. The location is close to the zoo but not close to historical attractions. You can easily rent bikes or scooters parked everywhere with very low prices in Berlin though.

The friendly staf, that is so helpful. The hygiene that was spotless. And in the rare case of (minor) issues, the problem solving attitude in which the guest was first priority and not the cost for the hotel! Great work Palace team. And also respect for the operational manager, who not only finds a solution in a motivatie way , but also checks if everything is as it should be. Bravo.

The smokers cabin is next to the entrance/lobby of the hotel. For non smokers not very pleasant if the wind treats you with an disgusting smell while you get checked in. This is by the way, done by very professional and attending staff.

breakfast buffet was amazing, and helpful staff who were very helpful with my luggage. there is a Christmas market just outside, which was nice. there is a pool I didn’t use but looked very nice.

only negative point was the light in my room. the room was big and could have benefited from an additional light when it was night. but this created a special atmosphere.

The hotel is well located. Very close to the airport and right in the middle of a large shopping district. Very close to Messe Berlin, which was great for work. The tourist bus stops right in front of the hotel, where the beautiful zoological gardens are located. The service was being impeccable, from the front office team to the room service team they were all so professional, helpful, and friendly. I loved the room service breakfast, so substantial, and served beautifully. It's definitely one of the best hotels in town and I would highly reccomend for both business and leisure travelers

Nothing

Superb hotel with friendly and helpful staff made for an excellent stay. Hotel easy to get to from the airport due to Berlin's fantastic public transport system. Rooms very clean and comfortable and breakfast excellent. House of Gin well worth a visit!! First time in Berlin and definitely won't be the last. Beautiful city that embraces its history, acknowledging the horrors with respect. We did the Third Reich and Cold War tour which was really interesting. So much to see that we didn't manage. I guess we will just have to go back. And we will stay at the Palace Hotel!!

The fact I only booked two nights!! No complaints at all about this hotel.