The hotel is new & in great shape. There is a bar & a restaurant open late. It is very close to the check in area of the terminal (less than 300 meters).

The hotel is new and you expect it to be on top of all details. However, the online check in didn’t work (I and another customer couldn’t check in, the system didn’t accept ID numbers of non-Germans). We rented two rooms for 2 guests each. One had one just coffee capsule for the coffee machine, another one had none. They simply forgot to put it. The elevator (new!) was making some strange noise.

Size of the room, comfortable bed, nice shower. Very convenient hotel location to take a plane or a train without stress. I have made 2 reservations for 2 consecutive days, the first one with my wife and the second for just myself. I have asked to use the same room, because my wife was taking a flight on the second day, and I was attended, very nice reaction from the reception.

1- Wifi failed Saturday night; reception informed not to have maintenance people at that time 2- The hotel execute a 50 euros debt to check the credit card, which are promptly billed by VISA. It takes more than 1 weeks to the invoice of the credit card show the correct value. As this is not my first reserve, makes no sense to use this procedure to usual guests.

Fantastic hotel!! Very warm welcome when we arrived. The room was spacious and clean and had all amenities needed for a short or long stay. Comfortable bed and pillows. The most important thing was it was super quiet. Even though it's an airport hotel, there was no noise coming from the outside and no noise from the rooms next door or above. We regretted not booking this hotel for the number of days we were in Berlin and traveling from there to the city center as the hotel is a 2 minute walk to the airport and a 3 minute walk to the train station that gets you to Berlin Central Station in around 20-30 minutes!! Thank you for making our stay, a stay to remember!!

Location was even better than promised.

This is what really upset me. The sauna is being repaired and it was apparent it is not something that happened spur of the moment. No shower in sauna room due to the construction and steam room closed. This is something that will 100% alter my decision to stay at a hotel as after a long day of walking I want to relax. This should be well publicized. If I wasn’t trapped after having checked in and dropped my bags off for my early morning flight I 100% would have demanded my money back.

Location is great - literally across the road from departures at the airport. Hotel is new so facilities are pristine. Beds were comfortable and rooms very spacious

Self service check in machines were very laborious - use the check in desk if you can!

Great stay for flight the next day. Lovely room and very clean . All staff were very helpful and professional, I was also able to borrow a phone charger from reception even though I didn't have a credit card for a deposit , the lady at reception trusted me to return it against my room number, which I did on checking out. Would highly recommend a stay here , the price of the room was very reasonable for the facilities Maybe just tweek your credit card rule for borrowing forgotten items and adding USB ports to the room sockets would be an added bonus.

All of the staff were very helpful. After our overseas flight it was so helpful to have the opportunity to leave our luggage while we visited the city until evening when we checked in. The staff at the front desk were so knowledgeable and helpful to us , providing not only map, directions to the train and how to purchase a ticket but looked up the time of the expected departure time for the next train. Location was amazing, the room’s comfortable and breakfast was perfect with unbelievable choices. Thank you for a wonderful stay.

This hotel was the most beautiful airport hotel I've ever stayed in. It was very easy to find after exiting the airport. A 30 second walk from the exit. No roads to cross with heavy luggage, just a small, pedestrian plaza. The hotel is in a very quiet space. I was warmly greeted when I arrived and check in was fast. My room was very elegant, extremely comfortable and very roomy. The bath was exactly what I needed after a long flight from Australia. I stayed again on the last night of my holiday as I had a very early international flight the following morning. I enjoyed the hotel just as much the second time. The staff in the bar were fantastic. Its a very classy bar and restaurant exceeding my expectations. I highly recommend this beautiful hotel.

Not applicable.

Good location and variety of food

Fire evacuation Proceedures. There was a fire in the kitchen and a PA announcement said I needed to evacuate my room but if I was disabled some one would come to assist. I am disabled, nobody came. I had to get myself to the fire exit stairs, after going down to the ground floor, my room card did not activate the door for me to exit that area, I had to go down to the basement and to a different set of stairs to get back up to the ground floor and then walk around the building to bet to staff. This was a long way from satisfactory, fortunately my husband was not in the building at the time. He has a lung problem and would not have been able to do what I managed.

1. Very helpful and friendly staff. 2. Very comfortable beds. 3. TV in different languages. 4. Comfortable table and chair for work. 5. Slippers. 5. Free welcome bottle of water. 7. Proximity from the airport, literally at the airport. 8. Tasty breakfast. 9. Hot water right away, no need to wait long.

1. There was no WiFi during my stay and I booked the hotel strictly for work. I was informed there was already ticket opened for the IT support for 3 days. 2. No tooth brush or tooth paste provided in the bathroom for 170€/night price.