The staff was especially attentive. I arrived early and waited for the room to be cleaned. The kitchen manager noticed me as he walked by and offered me coffee. He kindly asked several times if there was anything else he could do to help. I felt safe and cared for. After the flight to this country, I felt very tired. The little room was always clean. The room was very comfortable. I especially liked the large chairs.

I didn't take the opportunity to go to the spa area. I came for work purposes, so I left early and returned to the hotel in the afternoon. I wanted more time to stay in the quiet of the hotel

great breakfast, location, staff

we helped the bees by not having our room cleaned but when we asked for toilet paper, facial tissues, the one staff member seemed surprised? he asked us almost why we needed it? I said we have terrible allergies but we shouldn’t have to justify why and he had no idea if we had been there 5 nights already. if you’re going to ask us to help the bees, then supplies like that should be easily accessible. like maybe have a piece of paper we can check off asking for supplies and leave it at front desk or on our door.

I loved our stay at the hotel! the room, the restaurant, and the location were amazing. The staff was very helpful in moving us to a bigger room to accommodate our needs, the room was very comfortable and clean. the breakfast buffet was great, full of good food and a great selection even vegan options were available. The location of the hotel is perfect, it is a 3-minute walk from the train main station where you can go to other regions and cities, a 3-minute walk to the Ubahn to go around the city, and a 3-minute walk from a mall to get all your shopping needs done.

I went to check the spa multiple times and it was closed. I guess it might be because of the end of the year time off.

We had a wonderful stay at this hotel! It was incredibly clean and welcoming, not just to us but also to our furry companion. From the moment we arrived, the staff made us feel at home, and the fact that they extended this hospitality to our dog was truly heartwarming. The breakfast and food options were excellent—plenty of variety and great quality. The hotel’s location is a big plus: it’s very close to the central station and the U-Bahn, which made getting around the city a breeze. It’s also within a reasonable walking distance of the Christmas markets and the city center, which was perfect for our holiday visit. A special shoutout to Thanos and Leonid, who went above and beyond while serving us at the bar and restaurant. They were so friendly and attentive, even bringing food for our dog, which was a lovely touch. The cleaning staff were equally welcoming and kind to our pup, making the experience even better. Overall, this hotel is an ideal choice for anyone traveling with pets or without. We’ll definitely be back!

Friendly and efficient check in on arrival. Happy to learn that a well stocked mini bar and access to spa facilities were included in the price (didn't expect this). Two bed apartment was very spacious and clean if a little warm (with adjustment to heating not making much difference). It wasn't really set up for self catering but we weren't really looking to cook proper meals anyway. Breakfast was reasonable for the price we paid on booking.com (less than advertised price at hotel which I wouldn't have been happy to pay) and the breakfast staff were welcoming even when we turned up towards the end of the allotted time each day! Bar staff also attentive and friendly when we had a beer one evening, especially the Greek barman (sorry I forgot the name). Well located for the Milaneo centre and U-bahn/S-bahn meaning we could get to the car museums quite easily (no thanks to the rail service itself which was a bit haphazard). Also close to the centre of town. Some traffic noise but mostly quiet in our rooms at the back.

Cheaper parking! But par for the course in Germany it seems. Overall better than expectations based on the mixed reviews - was very pleasantly surprised.

The location is very convenient for every purpose. The main train station is within a 5-minute walk, as well as the local transportation (U-Bahn and S-Bahn). A 5-minute walk in the opposite direction you'll find a very large mall with a lot of shopping and eating options. The building is gorgeous and in particular our room was very nice. Everything in the room was functioning properly and nothing was missing. The breakfast was an absolute highlight, I'd especially mention a large selection of hot foods. The staff was friendly, but nothing special.

Nothing

everything about it. The hotel GM was totally Awesome, the staff was fantastic. when I needed directions the staff took time and made sure I wouldn't get lost. when you don't speak or read German that really helps. The entire staff is there to do the best they can to make your stay as pleasant as can be. The location was great. it is a ten minute walk from the train station so I didn't need a taxi to the hotel and when I needed to get to the airport I took the train so I didn't need a taxi so with not having to take a taxi it saved me money. overall I thoroughly enjoyed my stay and I would gladly stay there again

The cold wind outside the hotel

This is my second stay at this hotel. Everything meets expectations as you would expect. At the entrance they welcome you with apples and water. This is very nice. The rooms are very spacious and the water pressure in the shower is very good. There is also a comfortable bed and pillow.

there is only no bottled water in the rooms. They put glasses and want us to drink tap water. Even if tap water is purified, I cannot drink it. That is why there should be bottled water in the rooms even if it is paid.

One of the most comfortable rooms I've stayed in while visiting Europe. The shower was full size with hot water. The bed was large and very comfortable. It was a great location with the main train station and public transport stops nearby. Parking was very easy to access.

A wedding took place the Saturday we were there and they allowed the very loud music to continue until at least 1 am. We got moved to a different room where we couldn't hear it as bad around midnight but still weren't able to fall asleep until the bass stopped thumping. I understand it was a wedding but we had plans to be up at 7 am so this was very frustrating for us. Had this not occurred it would have been a 10 star stay.

The room was clean, with hotel staff refreshing the towels and tea/coffee every morning. Check in was quick and the staff were helpful. The air conditioning was free and worked very well. The shower was good and powerful, working at the correct temperature. The hotel was in a good location, it was only a short 15 minute walk into the city centre, a 5 minute walk to the main train station as well as a 5 minute walk to a shopping centre which provided plenty quick food options and shops including an Aldi. I would stay here again.

Only slight negative was that the hotel was up a small hill from both the train station or town, this did not affect my stay but may impact some people.