It is good, but the fruit us served cut into small pieces several hours prior to meals and that is no good! Some diners were very modest, some were very good. There should be variety for someone who is vegetarian or feasts.

I ecpected the inner pool to be finished but is still at the begining. The outdoor pool is too small gor over 1000 guest since only 20 grown ups is the limit. Also free water during diner shall be included.

Breafast was ok, nothing special, the dinner is better. I have already been in this hotel, it is at footsteps of the mountain. It is very hot in the room. They are finally building covered pool inside. The outside one is rather small and there is no covered passage to approach it. Yet I used it and was great in wintertimes. In the early autum it was too populated with guests.

More variety of food is needed, and not only white bread. There is all the time noice coming from the machine that cleans the water in the pool.The restaurant was very cold, seems they do not heat it.

Good value for money, we liked the food ( HB arrangement). Rooms are nice.

Strange and ineffective management- we needed to go three time to different rooms - the rooms we were given were not cleaned yet. Next day they started cleaning the rooms above us at 8.00h in the morning. The staff in the restaurant not trained properly. There were some very noisy guests from Macedonia - there should be some control - both at the restaurant and the pool.

Great location between the town and the forest nearby. The room and bathroom were nice and spacious. The entire hotel was pretty warm all the time. The inclusion of breakfast and dinner on the premise is very convenient and the choice is relatively rich. The warm pool outside is magical at night in winter. Cleaning ladies were very polite and helpful.

Not something that I didn't like - more of a doubt. After use of the SPA zone, bathrobe may get quite wet and does not have the time to dry. Is a replacing a usual option upon request? The sliding shower doors need some time to get used to (да им хванеш цаката). Also, more of a general comment for raising awareness among hotel guests, not particularly addressed to to hotel itself - alcohol and SPA are not supposed to get along well ;)

The best asset is the staff - very impressed by Assia at the reception. She handled some difficulties very swiftly and professionally. Also, her male colleague with the black beard - very nice guy. He was very helpful too. We will return for sure. The pool was a cool thing and we liked the food too. We had a room with a nice Mountain View.

Nothing not to like

Friendly staff, excellent food, warm rooms, hot water in every tap, hot mineral spring water in the pool and in the showers by the sauna and jacuzzi. I feel rested and full of strength.

What would you improve? Access to the outdoor pool, install a tunnel. The tiles are slippery, guests should be warned to wear special slippers. More hangers. Some small things need to be renovated.

Position, food, mineral water pool, clean.

The motors of the central heating and those that clean the pool are very loud, otherwise it is very calm and ok during the day, in the evening it may be a problem if u have a room on the lowest level.

Clean and very comfortable rooms. Excellent beds.

The restaurant was more of a cafeteria than a restaurant, filled with what I think was buss loads of pensioners on holiday. The staff were not very friendly - may have been because they didn’t speak English, but a smile should not be difficult?!

Hot pool was the reason we went to this hotel and indeed it was worth it Rooms are spacious and we felt comfortable, with good sleep

- Dinner could have been a bit better, instead it looked like some leftovers from corporate Christmas parties =), still ok though - Steam room was broken

The location is quiet. It is good for relaxation. The breakfast and the dinner were great. My room was big enough, clean and comfortable. I will definitely come again. The Sauna and Jacuzzi were awesome.

The fitness was too simple. It can be improved. The swimming pool was adequate, but it is okay with such price.