The Cleanliness, location and most especially the front office staff. First of all, for some reasons my reservation was no where to be found. I called the hotel and spoke with Pooja first, she tried to help me with my reservation , I was waiting for an email for the new reservation but didn’t receive it. I called once again and spoke with Shavan told him the situation and was very helpful he then made my reservation. At check in, I finally met him and mentioned that I received email from Sandman Hotels to become a member and helped me signed in for Future Reservations direct to Hotel. In that way I won’t lose my reservation anymore.

I realize you have two restaurants attached but something like muffins and coffee available in the morning would be nice.

We needed a room close to a door for my husband post surgery. We were kindly put in a wheelchair accessible room. The location worked. Just very noisy with mechanical room, elevator and conference people in the front entry all outside the door. Maybe an accessible room one floor up would have been better? But all in all it worked for us.

Front desk was super friendly (a fellow ontarien as well!) and when asked if we knew we booked two queens for three people and I said yes, she asked if we wanted to upgrade to a family suite free of charge! We’ve never been in a family suite, let alone one with bunk beds, before so of course we jumped on it. And what a right one it was; sleeping in those bunk beds was like a happy flashback to when my sister and I had bunk beds for most of our childhood while mom happily enjoyed the king sized to herself. The friendliness and attention from the staff alone, is a reason I’ll come back. You people sure are friendly; it’s rare for even the cleaning staff to smile (for real) and say hello to us as we pass them in the hallway.

At first we thought our bathtub wasn’t cleaned as it looked stained, turns out it’s like a rusted peeling thing happening to the tub material itself. The only other thing though that really disappointed us (and I know the staff can’t control this) was how extremely full the small swimming pool was. We would check it every hour if the amount of people diminished, but sadly it was so full till it closed that we never got the chance to swim.

The hotel is great, always is every time i stay there. I choose to stay there for the staff. The employees throughout the hotel are always amazing.the beds, pillows, fridges, blackout curtains, bathrooms, everything is what i would hope for when paying what i do for a room and it never disappoints. Recently i travelled from far north and came into Calgary needing a room right away so i went to the airport area of Calgary. I don’t know why i bothered, the rates were high and buses everywhere,very loud area. So i did what i should have done initially and drove the extra 17 minutes to the best place in Calgary. Thank you for a proven track record of always being #1

Nothing, it was perfect, always is….thank you again:)

That was our second time to stay in this hotel, we love the location, great for shopping very convenience, the service is great.

But this time when we got in the room frist day bathroom had some bad smell, and also when we turned on the air conditioner it has some wet smell as well for the whole 5 nights, we had to open the window when we are not in the room, but the window can only open slightly, I can see air outlets pretty dirty , not sure if the filler need to be clean too. Please double check on that, besides, very thing else was great.

We were in Calgary to buy supplies for our business in Canmore and so we needed a location close to the main shopping areas. The staff couldn't have been more helpful and we enjoyed our stay.

The staff made our visit. Sometimes we have stayed in more exclusive hotels and found that the level of service was not great. It was great to have a well maintained swimming pool, which was warm.

Although there was no continental breakfast there is an attached restaurant and many other dinning facilities within walking distance. Our room was beautiful with a comfortable bed, great bathroom and even a kitchenette. We had our pup (Bosco) with us and although I seem to have missed the check box for that on the online reservation the staff was not only accommodating but excited to see him. Rates were reasonable and service was second to none. We will be back. Thank you for a surprisingly wonderful experience.

We stayed at the house party we were at a little to late and I had a big Canada day gig within Calgary the next day so we didn't stay long enough to really enjoy our fancy pants room LoL

It was clean comfortable

They charged a $50 fee at check in and DID NOT immediately take it off at checkout. My receipt indicates that it is removed but my visa account will not show it for 4 or 5 days later. If they can add it to my visa account immediately they should be able to take it if immediately. I might not use them again because of this. Also since they have a Denny’s and Moxies restaurant attached which makes it handy for meals I think there should be a discount for people staying at the hotel.

Great location. 15 minute drive to the Saddledome/Downtown, and less than ten minutes to either chinook or southcentre mall. Located directly behind Ikeas.

Funny parking lot entrances. Both entrances are accessible by one directional traffic, if you are coming in the “wrong way” you will have to flip a u-turn. Honestly it was never that big of a problem. Our room have zero view from the window, so be sure to mention you would like a room not looking into the roof maintenance. East facing would probably have the best view.

Beds were comfortable the room was excellent. The upgrade to a sitting area was a bonus. The pool we had to ouselves which was also a bonus.

The view was not the best, however we were there for sleep and rest, so wasn't a biggie. We were awaken to noise as a work area was near our window. But it didn't last long.