Rooms were spacious and comfortable. The location was ideal for where we needed to go. The pool and hot tub were amazing, my 12 yr old loved every minute. The breakfast was great the first few days, a decent selection and delicious. Our final day not so much. The staff was always friendly and helpful. And let me add that the views were beautiful!!

The only real complaint we had was that they didn’t have the Chanel ABC and Friday was a big game for the OKC Thunder!!!! So we had to watch it on our phone

Great position with garden of gods just behind the hotel , free shuttle bus to town centre Very clean comfortable rooms with hot drink facilities,fridge and microwave Good breakfast with free coffee/tea all day Friendly helpful staff especially the receptionist who took a delivery in for me and let me know the minute it was delivered Great pool and jacuzzi Free parking

Nothing

Location was great for our stay as we were able to see Pikes Peak the day we checked in, and the next day we checked out and went to Garden of the Gods which was just a couple of miles away up the hill. The hotel seemed very new or recently renovated, very nice and clean and quiet. I did not check out the available breakfast, but usually is good at this hotel chain. Also, there was quite a bit of covered parking which was well lit. We had our bikes locked on the bike rack of our car but still worried a little about theft, but we saw a security camera nearby and hoped for the best and there was no problem. Also, even though that part of town seemed old, (in a historic way), it was quiet at night.

Really had no complaints!

Room and bed were very comfortable. The whole facility was very clean. Location was good for us as we were right next to the highway 24 entryway and traveling to Woodland park. If you are there to see Manitou Springs it is a long walk into town but doable. There maybe a shuttle you could take. Breakfast was okay, not bad, not great. I do love their gooey cinnamon rolls. Mattress and linens were very nice.

The check in was a little rough. We arrived at 5 and our room wasn't ready. There were about 5 other parties also waiting for their rooms. The check in person was disheveled, unshaven and rather curt in telling us our room wasn't ready. All he said was something like, "you can't check in for another 30 minutes." No explanation, no apology. After a few questions and answers we understood what was going on. We decided to go drive through town to check it out and got back at 6. By then the others had checked in and we checked in easily with the same person. He was less curt this time. Just not a good first impression. An explanation and apology upfront would have gone along way to easing the situation. However, the stay was fine and I would stay here again.

I loved the convenience of the covered parking spaces to the elevator. The site was very clean well taken care of. I loved that a free bus shuttle picked us up and took us into town and brought us back right in front of the hotel.

I didn’t like that the second morning my coffee maker would not work, and I reported it three times before the gentleman on duty the second day of our stay took care of it. There were ants in our bathroom. But other than that we had a great time

Both at the front desk were awesome. Both helped with everything question. Excellent customer service.

I didn't dislike anything. The beds can always be softer, but I slept, and the slight odor in the room could have been worse, but I got nose blind fairly quickly

The location is central The room was specious and clean. The design of the room is good and functional. Liked the bathroom setup. Bed was comfortable Breakfast was good and adequate for travelers.

Location and Room Comfort

Breakfast was fine. Consistent with all previous Holiday Inn & Suites hotels. Especially liked the view of the mountains from the room. Suggest to all guests: request rooms on 3rd floor with odd numbers (301, 303, 305, etc.) for mountain view. Good parking. Hotel is only about 3-4 months old.

Entrance is slightly confusing. Not easy from street level, or accessible from driveway. Necessary to walk up stairs or winding ramp. Best to park on LL, then take elevator to 1 to Front Desk.

,New hotel with really great staff. Rooms were clean and quiet. Comfy pillows and mattress. Staff were very attentive and accommodating. Their only weakness is the breakfast, but I still think this was an excellent hotel and we both enjoyed our stay.

The "breakfast" was pathetic. I think it would have been better just not to do anything than what little they did. Pancake machine was broken. They had scrambled (powdered?) eggs and either sausage or bacon. Two empty chafing dishes every day of our stay. Had milk cartons for cereal the first day then not.

Friendly staff. Clean, comfortable room. Good breakfast including warm cinnamon rolls. Tea and coffee available all day. Guest laundry facilities. Good indoor swimming pool. Large car park.

No butter or fruit juice available at breakfast during stay.