The room was spacious and clean upon arrival The hotel provided a baby cot for 25 CHF Breakfast buffe was enjoyable The lady during breakfast on our first morning was fantastic

Upon check in a little bit of assistance with luaggage and pram would have been appreciated The gentleman at breakfast the second morning was not very friendly and the breakfast room (on the second morning only) was a mess. The same gentleman rang us early on our last morning to ask us to check out early (check out normally is 12pm) which I thought was a very bad surprise

Located in the heart of the Appenzell. You can easily walk to all the main tourist attractions in town, such as the walking street, the beer factory, shops, and all the restaurants. The room is at a good size, very clean, and convenient. The staff are helpful.

The road in front of the hotel is tiny and is actually not for driving. So if you drive the car there, please study the road carefully.

We had the reservation for Hecht hotel, but we got lucky, and they moved us to their 4 star partner hotel ,Romantik hotel santis. The hotel was beautiful, cozy, clean and comfortable. A small corner was dedicated to toys for kids to play. My 5 y/o daughter enjoyed it very much. Breakfast had a lot of options and served in an impressive salon. Feel really good about it. Definitely recommend it.

The location was great! The room was nice and super cozy, and it was close to a few good restaurants. We also loved the breakfast (the bread is sourced from local bakeries) and took advantage of the sauna access at the sister hotel. Perfect for a rest after a long hike from Wasserauen to Ebenalp!

There were bells of a church close by that rang loudly at night on the hour, but despite that I was able to sleep pretty well regardless.

nice warm rooms , friendly staff , calm area , we have been shifted to other hotel due to maintenance, no extra charge except for city tax .

no kittle or iron machine in rooms , we have been told it’s to keep the furniture in a good condition as it’s from wood , iron service available with extra fees

On our second stay at this hotel, we very much enjoyed the variety of fresh food and drinks at breakfast, especially the local cheese, yogurt and bread options. The young lady at the front desk went out of her way to share a butterzopf recipe with us when she noticed how much we were enjoying the bread! Very kind of her. The rooms were clean and comfortable, and the hotel is well-located, just across the St. Mauritius Church. We loved hearing the church bells through the open windows.

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I was shifted to other hotel due to maintenance, I didn’t pay extra charge , nice friendly staff , warm rooms

no iron or kittle in rooms , iron service with extra charge available

Amazing place to stay. Allowed me to check in early which meant I could go hiking on my first day with ease! Helped with the Appenzell Travel Card. Such helpful staff, great recommendations for dinner in their sister hotel for traditional food. Excellent breakfast with really good gluten free options.

it has a traditional vibes , very friendly and polite staff ,

no iron neither water kettle in rooms .

Everything as described in the listing. Sweets were provided (nice detail). Friendly staff and good breakfast. Place was well cleaned and well decorated. Pleasant stay.